Provide hands-on management to a team of 44 employees, responsible for the establishment of training requirements, coaching, and implementation of discipline action as needed. Closely supervise and monitor the overall network operations to ensure compliance with working environment and facility requirements. Guarantee overall adherence to quality standards, maintained scheduling objectives, and properly assigned daily tasks. Applied keen attention to details in controlling and maintaining overall center budget, including materials, staffing, overtime, facilities, and scheduling.Conduct extensive data analysis and create presentations for the executive team on performance results and opportunities for improvement.Key Highlights: Successfully streamlined operational productivity and efficiency by consistently coordinating work process and goals. Fulfilled the role of project manager; delivered exceptional customer service by making sure multiple department meet client’s expectation.Made use of out-of-the-box thinking skills in conceptualizing and designing multiple presentations ranging from training packages for ground level employees to performance decks and organizational restructuring for Vice President and Senior Vice President staff.

Drove strategic insights in creating and implementing customer interface for online order entry.Took full management accountability for the general operations of order process, shipping, and delivery.Conceptualized key insights in developing start-up strategy and implementation plan. Key Highlight: Contributed to the company’s sustainable profitability through innovative development of marketing strategy for start-up business line.

Maintained the accuracy and comprehensiveness of customer service request for appliance installation and general electrical repair and maintenance.Took part in maximizing client base by sustaining constant communication with local markets. Assumed full responsibility in managing budgets and payroll. Displayed technical proficiency in providing onsite assistance to electrical repairs and installations.