Warren Poole Email & Phone Number

Wokingham, GB

As well as the direct people management responsibility of two Reporting & Compliance Analysts, I am responsible for the building and maintenance of MI data that details the performance of Partners and department on a daily, weekly, monthly and yearly basis. I am responsible for encouraging the department to make more data driven decisions and utilise.

Pan-Partnership role responsible for the building of new reporting functionality to support a wide range of stakeholders to better understand and interpret their performance related data. Key AchievementsBuilt an ecosystem of reporting linked to the ‘Performance Metrics’ - this enabled users ranging from Branch Managers through to the Retail Director to.

Responsible for running routine and ad hoc reports using Toad (SQL) and PartnerLink/Workday. Responsible for building relationships between the Service Centres and the Performance and Planning team, supporting resource planning and forecasting, understanding performance data and work volumes. Key AchievementsPartnership’s Personnel Data Lead for our.

Bracknell, United Kingdom

Manage resource within the department to ensure SLA achievement on all work streams and along with a professional and consistent customer experience. As a Line Manager, I am responsible for the personal and professional development of my team, to support them to achieve their objectives and enable future career progression. Key AchievementsImplemented a.

Ruislip, Greater London, United Kingdom

- oversee the recruitment of new Partners who have the capability and aspiration to deliver Service Brilliance. Within this, ensuring all Partners fulfill all aspects of the Partner Life Cycle. - support Line Managers to deliver a green Partner KRA scorecard relating to appraisals, absence management, pay and hours accuracy and mandatory training.

Ruislip, Greater London, United Kingdom

• Jan 2015 - Jul 2015:Section Manager, WatersideApr 2015 - Jul 2015:Section Manager, AmbientJul 2015 - Jan 2016:Section Manager, Customer ServiceRole Summary Accountable for the entire Waitrose Customer Service operation.
• Improved Partner awareness of the implications of their actions on BSA and compliance by challenging poor performance and offering training where necessary.
• Increased the pride that Partners have in our business by ensuring Partners are aware of branch results and understand what impacts wastage and how it can be prevented.
• Influenced a change in attitude towards working different shifts - gaining more Saturday and evening working Partners with minimal opposition whilst also adhering to a strict pay budget.
• Created an environment where continuous improvement from Partner generated ideas is encouraged.
• Successfully managed the poor performance of an Assistant Section Manager.

Reading, United Kingdom

• Sep 2012 - Mar 2013:A2B Section Manager, Small ElectricalsMar 2013 - Jul 2013:A2B Section Manager, WomenswearJul 2013 - Mar 2014:Section Manager, BeautyMar 2014 - Jan 2015:Section Manager, CateringLeading a team of.
• Created a system that recorded invoice payments in order to ensure better accountability and better budget control - challenged brands when irregular or unfamiliar quantity invoices were posted. Successfully challenged.
• Helped create a strong team atmosphere that inspired my section to continue to post improved sales records vs. LY, despite a competitive John Lewis branch having a negative effect on branch-wide results.
• Successfully managed all of the department’s administrative needs during the busy Christmas run in, including Partners’ Christmas hours, 2014 and 2015 holidays, remaining 2013 accrued holiday entitlements and the.
• Organised and lead stocktakes and trained fellow Section Managers on the operational system procedures, helping to ensure an accurate and reliable result.
• Successfully ensured all yearly appraisals were done, written and actioned on time and in full detail to ensure continued development by Partners.

Reading, United Kingdom

Bachelor Of Arts (Ba), Business, Marketing And Advertising, 2:1 Upper Second

Independent Study topic: "An investigative study into the impact of celebrity-product congruence and product involvement on brand recall.

A Levels, Business (Ab), History (C)