General Manager of Operations for Uncharted Africa, responsible for the operational support and delivery of guest services for Jack's Camp, Camp Kalahari, San Camp, Planet Boabab and the Mobile Operations.Management and support of a 170 staff members throughout the operation.Project Management and development of all our camps and operations to meet guest expectations, align themselves with green initiatives and to constantly supersede guests expectations.

General Manager for Orient Express’s operations in Botswana. The circuit comprises of 3 luxury lodges based within the Okavango Delta and Chobe Game Reserve and caters for the 5- star safari market.•Manage and support 170 staff members within the 3 lodges and the Maun head office. Actively involved with guest experience and service delivery, all logistical and procurement support and headed up the operational team in all areas.•Management and support to the Sales and Marketing and reservations team based in Cape Town and Johannesburg. Budget planning, pricing, development of packages and sales and marketing strategies developed.•Liaise with all government departments in terms of the leases that govern the contract sites we operate our luxury camps in and renewal thereof.•Financial management – budget and Capex development and implementation in both Botswana and South Africa, part of the forecasting and pricing team who constantly reposition the properties for maximum profit.•HR Management – responsible for the recruitment, training and development of all expatriate staff, introduction of Lobster Ink to our operation in both South Africa and Botswana focus on service delivery and reduction of training costs.•Project management development and introduction of all new projects at all our lodges these developments looked at green initiatives, improved guest experience and competing with our competitors.•Headed up the tender team who drew up and presented the technical and financial plans to retain two camps for an additional 30 years.

Operational management of a roads and bridges civil engineering company•Nine direct reports made up of accountants, health and safety officer, purchasing manager, contracts manager and site agents.•Site visits to current contracts to assess existing works, provide plans for the next target dates, taking stock of equipment and materials.•Weekly progress meetings with clients, measuring of quantities and providing forecasted time schedules on existing projects. Site visits were key to ensuring each site was on time and working to a profit.•Liaison officer with government departments, in terms of leases, environmental policies, labour laws, etc.•Weekly health and safety audits on all existing projects, ensuring all records are updated and within the client and government requirements.

Country Operations ManagerATS is a Catering & Site Services Management Company that provides quality meals and hard and soft services support for locations across Africa according to the various scopes of work.•Operational support to 3 regions and the respective regional operations managers monitor and report on their monthly performances.•Reporting directly to the Country Manager and MD, while 8 managers reporting directly to me.•Operational monthly budget of $4 million – $6 million•Evaluating the performance of all projects against scope of work, client satisfaction and financial P&L•Client liaison – weekly meetings with clients from various regions to offer support and look at new projects, cost centers, etc.•Report back to country manager in areas of health and safety, revenue and cost centers, stock management and labor costs.•Meeting new clients, site visits, tendering for new contracts.•Stream-lining supply and procurement procedures, meeting with group suppliers and enforcing strict quality requirements.•Meeting new clients – site visits, drawing up new tenders and contracts.As Operations manager I was responsible to ensure all hard and soft services provided were in accordance to our various scopes of works and the standards required by the clients. Hard services provided:•Maintenance of all areas of the contract, namely gas works, electrical services, plumbing, sewage plants etc. in the offices, houses, guest rooms, food and beverage facilities, etc.•Gardening and landscaping services to residents, offices and public areas•Construction and design for food service areas, kitchens, bars, restaurants, commissaries and living area Soft services provided:•Management of all areas involved in F&B, Logistics, Housekeeping and Cleaning services both within the production and accommodation and recreational areas.