Planned, organized and directed the use of new ticket scanners for The Puyallup Fair. Maintained E-Ticket scanning equipment to ensure quick and accurate scanning, scheduled over 70 staff, assisted at gates with hands on approach to see how different equipment worked, daily balanced scan reports, made recommendations to CFO for future operations. Involved with the start up of a new ticketing process, applied Lean Principles to scanning process, customer service and scheduling.

Planned daily work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Complied with accuracy standards while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions. Was selected by the Field Operations Supervisor to return to residents who had refused to provide questionnaire information and I was able to acquire the needed information on every refusal, as well as to return to residential areas that the original enumerator could not find. One of the highest production per hour enumerators in Pierce County.

Managed Sea-Tac and Portland Airports Revenue Department, worked with upper management in developing, analyzing and updating training needs and customer service skills, created personalized interactive training modules, built a sales culture by reinforcing and correcting the staff’s sales presentation, traveled to Nevada, Oregon, Alaska and Washington HLE working with local managers improving results, designed new employee commission structure. Developed two other Revenue Managers and inspired two others to apply for the position, achieved targeted product sales goals. Daily posted sales numbers from prior day, set goals for staff to achieve, designed monthly contests, interacted with staff, taught monthly recurrent training, held two day Sales Strategy for newly hired employees, coached staff, assisted in all hiring processes, monitored progress of new employees, assisted the staff at the counter with customers, hosted the monthly Revenue Roundtable, sponsored the Customer Sales Representative Recognition Day, developed action plans, motivated staff with personalized feedback, run hourly reports tracking results, recommend the proper counter staffing.