Warren Wright Email & Phone Number

London Area, United Kingdom

Specialist Design Engineer - London Design Studio

Assessing and training new Telecoms Engineers to integrate into team• BAU services for Daily operations• Red Phones (Emergency) maintenance and readiness• Management of Swissphone interfaces and infrastructure (Bleeps)• Management and Administration of ISDX• Management and Administration of Cisco Call Manager• Management and Administration of Netcall including Voice mail, Call center and call flows• Assist with Playbacks of Voice logger relating to Cal center agents calls• Management and Administration of Trust wide Mobile telephones• Ensuring a high visibility and presence with regards to telecoms issues and resolutions in the trust• Experience with CUCM 14 and above Software/hardware platform upgrades and dealing withcarriers around DDI presentation, call routing and dial plans.• Interface with vendors to develop and implement new solutions to meet business requirements.• Manage and configure ISDX for day to day use between calls to and from Cisco• Interface with vendors to develop and implement new solutions to meet business requirements.

London, United Kingdom

• Develop architecture plans for Cisco voice and multimedia services• Provide roadmaps for voice technology services (invest, retain, retire strategies)• Prepare appropriate budgets and specifications for projects to fall in line with roadmaps andstrategy.• Responsible 85 locations worldwide – Voice endpoints (Jabber, 7000 and 8000series) & Videocombined• Responsible for operational management of voice and video environment and available for L2/L3Escalations• In-depth Experience with Cisco Unified Communication Manager, Jabber, Unity, Messaging,Cisco IM and Presence, Cisco voice routers and Cisco expressways both C and E• In-depth experience of audio and video conferencing backend systems, Cisco TMS and CiscoWebex Meetings• Experience with CUCM 14 and above Software/hardware platform upgrades and dealing withcarriers around DDI presentation, call routing and dial plans.• Establish and maintain monitoring and alerting tools to provide indicators of health, availabilityand reliability of the Cisco Voice and Video environments• Interface with vendors to develop and implement new solutions to meet business requirements.• Constantly Evaluate alternative technologies and architectures in relation to infrastructure needs.• Communicate the strategic vision across stakeholders, to include senior IT management.• Provide effective training, handover and support to operations teams.• Develop bespoke Cisco guides for the equipment in use on each site• Utilizing Confluence and Workforce for Documentation and Projects• Management of the telephony and video estate, ensuring products remain in support wereappropriate.• Responsible for performing preventative maintenance.• Exposure with AMX / Crestron room controllers, interactive whiteboard and projectors.• Knowledge of video conferencing end points, Cisco 7000 and 8000 series phones• Session Border Controllers and SIP Trunking configuration • Unified Communications architecture and integration.

London, United Kingdom

Stellenbosch South Africa

Bryanston