Warren B. Email & Phone Number

St. Peters, MO, US

United States

Greater St. Louis Area

- Works with Change Coordinators, RCA and Vertical leadership to determine prevention of reoccurrence when a CRQ causes unintended impact.- Recommends changes to procedures and operations; suggests enhancements to process’s used by Change Control and proposed solutions with requirements in a detailed format.- Developed Email Assistant to enable Change.

Greater St. Louis Area

- Coordinates and facilitates scheduled network maintenance to minimize risk and exposure to the Charter Network- Tracks activity based on trending data relative to scheduled maintenance activities on the network as needed- Ensures maintenance tickets are submitted accurately with required information to meet compliance with existing policies- Recommends.

Greater St. Louis Area

- Network troubleshooting and fault analysis; hardware troubleshooting- Trouble ticket generation and response; carrier interface and escalations- Respond to network alarms to analyze and escalate impacting and non-impacting events- Compose and send outage notifications of high-risk network events.- Manage outage bridges to drive quick resolution to.

Saint Louis, Missouri

- Monitoring core level Voice, IP and Video network elements- Respond and analyze to network alarms to discover and escalate impacting and non-impacting events- Work closely with Engineering and Field technicians to resolve issues- Compose and send outage notifications for major customer-impacting incidents- Manage outage bridges to drive quick resolution.

- Monitor core network/service equipment for outages and performance issues- Isolate and identify root cause of faults for all core network related issues within scope- Perform alarm verifications on all core network/service elements- Validate change management to core network pre and post maintenance activity- Report to onsite and on-call personnel issues.

Tampa/St. Petersburg, Florida Area

- Assisted customers with troubleshooting hardware, software, and network related issues - Opened Remedy trouble tickets as needed for network performance issues - Assisted with getting warranty replacement devices- Determining and solving complex issues - Opening trouble tickets for network team to research network-­‐related events - Assisted with.

Tampa/St. Petersburg, Florida Area

- Assist with customer inquiries to provide information and updates regarding accounts and company services- Prioritize and organize daily follow-ups to ensure timely resolution of customer accounts- Evaluate customer concerns and resolve problems to ensure satisfaction- Use advanced knowledge in Microsoft Office and other company software and databases

Tampa/St. Petersburg, Florida Area

- Setup and maintain LAN networks as viewing stations- Setup and maintain live video streams- Produce custom DVD’s using Adobe Premiere and Encore - Edit photographs for Internet sales- Manage and train photographers and videographers