Warren Beddie Email & Phone Number

United Kingdom

Pretoria, Gauteng, South Africa

South Africa

Discover, invent, define and drive CX/UX/UI (Customer Experience/User Experience/User Interface – Stakeholder to end user) projects across multiple solution types from start to finish (idea to inception with ROI modeling as justification) as a team leader, developer, get the job done individual (master facilitator of all the moving parts). Genesys: Interaction Recording Foundation and Deployment, IWD Deployment, SDK Workshop for Developers, eServices Foundation and Deployment, Interactive Insights Technical Report Design, Info Mart Deployment and Development, Framework, Routing, and Reporting Administration and Foundation and Operations, GIA Administration and Operations, IWD Usage 8.1 and 8.5 and Deployment, GIR Foundation and Deployment, Interaction Analytics 8.5 Administration and Operations, WFM Agents and Supervisors, Outbound Contact Deployment and Usage and Foundation, Interaction Routing Designer.Crystal, SQL and .net report development, CIC Handler custom development, CIC Marquee custom development, CIC Dialer custom development, CIC Optimizer development, CIC Interaction process automation, VXML development, AngularJS, MS SQL development, Hadoop, Nortel database development, Avaya database development, NoSQL database development (MongoDB, Couchbase), R development, XML web services development, Python Development, HTML development, C# development, Aspect telephony, SAP Business Communication Management (SAPBCM telephony),The Elements Of User Experience, Business Analysis Methodology, Microsoft SQL Server 2012 Reporting Services, Microsoft Report Builder, JBPM6, Force.com Application Development, ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives, Qlikview development, WebRTC, ASP.net, Business Analytics using SAS

Emea

- Understand client, sales, post sales processes,solutions,positioning, offerings and methodologies- RFI/RFP documents, solution proposals and other technical writing responses- Manage and deliver overall business solutions- Solution architecture designs, solution descriptions, service proposals in line with requirements- Technical accuracy, creation and approval of architecture, solution designs, service statements of work- Focused product and technical multiple presentation mediums to large diverse audience - Deliver Proof-Of-Concepts (POC’s)- Work closely with service project managers for the successful transition of the project from pre-sales to implementation - Early Stage Activities, Stakeholder Interviews, Analysis, Design Concepts- ROI modelling Added skills acquired that support a UX role:- Operational intelligence (OI) solutions to deliver real-time, actionable information- Robotic process automation (RPA), configure computer software or a “robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems- Business process management (BPM), improving corporate performance by managing and optimizing a company's business processes- Business Process Model and Notation (BPMN), understanding internal business procedures in a graphical notation- Business process automation (BPA), automation of activities or services that accomplish a specific function or workflow- BABC: Impact Assessment and the Business - BARA : Requirements Analysis and Design - BARM: Requirements Planning, Management and Quality - CMPR: Information Gathering & Problem Solving Skills - CMPS: Business Presentation Skills- BABC: Impact Assessment and the Business Case - BAPM Process Modelling - BAID: Human Computer Interface Design - BADM Information Analysis & Design Techniques- BAFS Requirements Integration & Functional Specification - ARAD Agile Analysis & Design

Emea

South Africa

South Africa

Senior Software Engineer- Data Analyst and client business focused reporting and data requirements Business Analyst- Preliminary analytical reviews- Identification of risks and important issues which require special consideration- Evaluation and assessment of risks- Compiling system descriptions for all components- Completion of reporting files

United Kingdom

South Africa

South Africa

Computer Science, Computer Science

Business Analysis, Business Analysis

Education record

Activities and Societies: Interaction Recording Foundation and Deployment, IWD Deployment, SDK, eServices Foundation and Deployment.

Post Grad, Mobile Wireless Telephony