Warren Jacobs Email & Phone Number

* Major Projects: MORE* Responsibilities included Level 1 and 2 triage, batch cycle support, job set-up and execution, interfacing with software developers and Testing Management teams to execute UAT, SIT, RDP, VT, QT, and functionality tests in a Release Testing environment. * Escalated critical path issues based upon severity to appropriate teams* Created and modified job schedules for batch processing. * Analyzed, monitored, and processed technical requirements utilizing automated testing tools.* Utilized database tools to perform a variety of tasks.* Performed root cause analysis for abend resolution.* Created technical document to expedite training of new team members.* Logged and tracked test case incidents utilizing web-based tools.

* Major Projects: ION, Y2K, Developed intranet website for team* Activities included Level 1 and 2 triage, batch cycle support, job set-up and execution, environment issue research, and abend resolution or expedition.* Led and mentored (Testing Environments and Operations) S.M.A.R.T. Team of up to four associates in executing business applications on an Integrated Test platform. * Assisted the Helpdesk team with hardware and software desktop support.* Utilized automated transformation tools.* Utilized database tools to perform a variety of tasks.* Collaborated with Console Operations and Production Support teams to resolve system productivity issues and facilitate downtime reduction for customer support and SLA achievement.* Documented and tracked test metrics utilizing online tools; created and updated application flowcharts.* Attend Implan walkthroughs for requirement gathering.* Served on the project team for Y2K Integrated Test activities.* Perform connectivity and functionality tests after software upgrades.

Certification, Computer Operations Analyst

Graduated