Warren Mackensen Email & Phone Number

Laguna Niguel, Ca, Us

San Diego, Ca, Us

Helping organizations realize real and sustainable business benefits from Modern Work Management and PPM (technology and process)

Miami, Florida, Us

Successfully completed a 4-week sprint to help a government agency reboot their stalled implementation of Microsoft PPM/Project Online, setting them on the path to sustainable adoption and benefits realization. Helped to extend the relationship between the Client and the Microsoft Gold Partner.

San Diego, Ca, Us

Member of the IT PMO, architecting the migration of PPM from Project Server to Project Online, integrating with Azure DevOps (AzDO). Serving as program/project manager, business analyst, solution architect, and several other technical roles to ensure the sustainable adoption and benefits realization of PPM process and tools.Accomplishments and responsibilities include:• Led implementation of PPM system/service on prem (450 users, including 90 project managers), leveraging the full set of capabilities in Microsoft Project Server/SharePoint 2013 for enterprise project management, resource management, and portfolio analysis• Assisted the rollout of Microsoft Azure DevOps (VSTS), supporting multiple business units and IT• Facilitator/moderator of the Project Management Liaison Network, an advisory committee to the IT PMO. Onboard, mentor, and support 17 PML members who in turn provide first-level support to project managers and team members in their respective departments• Facilitator/moderator/founder of the Project Management Community of Practice (PMCoP) serving 90+ project managers within the IT department and its business partners• Author and present knowledgebase articles at PMCoP and PML Network meetings

Oakland, Ca, Us

Member of the UCPath (PeopleSoft implementation) PMO, providing project management process and tools support to Southern California campuses and other locations involved in the project (UCLA, ASUCLA, UCI, UCR, UCSD, and the UC Path Center).

Merritt Island, Florida, Us

Assisted with Project Server upgrade for US EPA Office of Water, PMO scoping engagement for Jack in the Box.

Duluth, Georgia, Us

Developed SharePoint 2010 applications for managing change requests and service requests for the IT Service Desk at Golden State Water Company.

Provided Microsoft Project Server 2010 implementation and training for TrustCommerce.

Santa Ana, Ca, Us

Built enterprise project and portfolio management solutions, using Microsoft Project, SharePoint, and Office.• Developed portfolio management capability in Microsoft SharePoint Server 2010 (and 2007) used by the Operations organization to facilitate project impact management for all ground campuses in the US and Canada.• Prototyped solution to support efficient and effective communications from corporate headquarters to the field at all levels.

Plano, Tx, Us

• Managed the implementation of enterprise-wide software change management and release management, built on the IBM Rational Change (Telelogic) platform.• Managed the installation of Microsoft Project Server 2010.

Dallas, Tx, Us

Member of the E-Rate project management team responsible for managing data network upgrades at over 115 schools in LAUSD (a $100M program), responsible for managing all IT services provided to the project team.• Responsible for maintenance, support, and enhancement of the project management information system, based on Microsoft Project Server 2007.• Designed and implemented several tools, views, and reports to help manage project integration, scope, time, cost, quality, HR, communications, risk, and procurement.• Saved the organization $.5 million in annual costs for consultancies.• Overcame numerous technical and cultural challenges in gaining acceptance and adoption of Microsoft Project Server by the project team, utilizing hard and soft skills as a project manager.• Responsible for maintaining project schedules for all schools (20,000 tasks).• Responsible for co-authoring bids and proposals for new projects with LAUSD and other school districts.• Partnered with Microsoft Support, meeting with Redmond on a weekly basis to resolve 140 issues which have resulted in the release of 17 hotfixes. Invited to speak at Microsoft Project Conference 2012 as a result.

Miami, Fl, Us

Responsible for commercial software process improvement, project/program management, requirements management, UI design, quality management, documentation, and talent acquisition for the new products development group.• Managed a re-write of the team’s flagship Service Desk product, a tool to enable IT Service Management, successfully completing requirements specification through alpha release stages with Customer Support, Network Operations Center Out-Tasking, and SaaS.• Implemented project and program management process, tools, reporting and metrics to manage time, cost, and scope to increase project and product success in the rapidly growing company. Continuously planned and tracked assignments and worked project issues and risks, reporting status and progress to management, in a fast-paced environment. (MS Project Server 2007)• Implemented effective requirements management leveraging industry standards to ensure meeting the customers’ real needs, minimize development rework, and enable cost-benefit analysis and requirements-based testing.• Introduced ITIL Service Management to the Executive Team. ITIL became a key component of the Company’s new product vision and strategy.

Plano, Texas, Us

Established the Program Management Office (PMO) for the IT department, responsible for process improvement initiatives, management of the portfolio of IT initiatives, as well as management of individual projects and programs.• Implemented SharePoint for the product quality department, extranet publishing, contracts management, and IT.• Implemented best-practices, including project initiation process (i.e. project charter), project status reporting & time reporting, and cost variance analysis.• Created the IT Project Portfolio Dashboard for the executive committee to help maximize ROI on IT investments.• Facilitated business modeling workshops for key projects, including the service/repair business.

Irvine, California, Us

Managed the enhancement of the broker POS system to support the reissuing of credit reports from all FNMA-approved credit reporting agencies.• Completed project initiation, planning, and requirements with approvals from all required stakeholders, receiving written praise from five executives. Project consisted of 50 stakeholders, 20 project staff.• Delivered training in requirements management with use-case modeling to 25 associates, receiving excellent reviews.

New York, New York, Us

Helped build the PMO service catalog and managed enterprise-wide process improvement in project management and software engineering disciplines, supporting business objectives.• Provided process, tools, reporting/metrics, and mentoring to increase project success rates, enabling the consistent delivery of quality IT solutions on time and within budget, meeting the stakeholders' real needs. (MS Project Professional, CA Clarity, Rational RequisitePro, Rose, XDE, RSA, RUP, UML, use-case modeling, CMMI, IIBA, SOP 98-1)• Developed the requirements management process and delivered training in effective requirements management and iterative development to 150 associates, receiving top ratings, including use-case workshop facilitation for various projects.• Defined enterprise information security requirements based on COBIT, for Sarbanes-Oxley (SOX) compliance.• Implemented project accounting, enabling capitalization of software development costs.• Developed templates for key project artifacts, including project charter, project management plan, system requirements specification (SRS), and system architecture document.• Developed the Project Review Process & Scorecard to increase project success rates, ensure SOX compliance, and identify opportunities to engage with project teams. Conducted periodic reviews of all major initiatives.• Managed the development of Clarity enhancements to support the Project Review Process & Scorecard, enabling the capture, metrics reporting, and publishing of project review data.• Developed the Project Management Guide, a guide to the PMO project management resources including organizational process, tools, and policies, following the PMBOK outline.• Developed the Software Outsourcing Model, supporting fixed-bid contracting, to improve project success rates for software development outsourced to India.

Las Vegas, Nevada, Us

Managed enterprise-wide software engineering process improvement.• Customized RUP for the organization, including MS Word templates for 22 different RUP artifacts and MS Project templates for the RUP project planning wizard. Developed and delivered training in RUP and Requirements Management with Use Cases to managers, analysts, and developers, receiving top ratings. Designed and developed Microsoft SharePoint sites.• Developed and delivered training in RUP and Requirements Management with Use Cases to managers, analysts, and developers, receiving very good ratings. Provided process mentoring to project teams.

Managed project engagements, development of solution delivery processes, and adoption of knowledge management / collaboration technology.• Successfully completed scoping engagement for American Honda Motor Corporation to gather and document requirements for a dealer technical support extranet.• Deployed a knowledge management / collaboration system and extranet to replace the company intranet, leading a cross-functional team. Resulted in significant productivity gains by improving collaboration among project teams, competency development groups, and departments.• Developed estimation system to improve the quality of project estimates for client engagements.• Trained members of Professional Services in the Rational Unified Process and the company’s internal delivery processes.

Joined, as part of the acquisition of Mackensen Corporation, to assume leadership for all client/server product development. Managing an engineering staff, responsible for the design, development, and support of PC-to-IBM host data access products for Windows, IBM mainframe, and AS/400 platforms. Also involved with product planning and architecture for the entire PC-to-AS/400 product line.• Designed and developed NS/Transfer, the top-rated PC-to-AS/400 file transfer product. In a PC Week shoot-out against its top competitors, NS/Transfer received a rating of “Excellent”, which in turn resulted in the highest overall score for the NS/Midrange Bundle.• Played a key role in the success of the PC-to-AS/400 product line, which enjoyed revenue growth from under $1M to over $15M within a two-year period, and won praise in several trade publications (including PC Week, InfoWorld, and LAN Magazine). Within four years, the product line accounted for more than half of the Company’s revenue.

Founded the company to fill the need to access IBM mainframe data from personal computers. The Company was one of the first to utilize the open architecture of 3270 terminal emulation products, to develop enterprise application integration (EAI) middleware. By 1991, the Company’s products were used by over 150,000 users worldwide, distributed primarily by OEM licensees consisting of mainframe software vendors and manufacturers of 3270 terminal emulation products.• Conceived, designed, and developed the company's flagship product, File Transfer System, which won praise in several trade publications including PC Week, PC Magazine ("Editor's Choice"), and PC World.• Directly involved with all product planning and development, as well as business development, corporate finance, and executive management. Also responsible for negotiating, drafting, reviewing, executing, and administering OEM software license agreements.