Warren Maxwell Email & Phone Number

Westford, MA, US

Westford, MA, US

Currently producing a wide range of system administration documents for packet capture platforms, including those operating in virtual environments. Also responsible for maintaining a lab environment with the full suite of NETSCOUT products to allow the other writers in the department to research and document their products.

San Jose, CA, US

Produced system-level documentation for Cisco Unified Communications solutions, focusing on configuration and troubleshooting information for an entire suite of voice, video, conferencing, and voice mail products. Acted as team lead for a major and a minor system release, and mentored four new writers hired into the Bangalore, India office. Worked briefly.

Westford, MA, US

Sonus Networks produces Voice over IP (VoIP) systems that allow carriers to migrate traditional circuit-switched networks to next-generation IP networks. Directed a small group of instructors responsible for delivering world-wide training on Sonus VoIP softswitch products to carrier operations personnel. Drove the development of a training curriculum of.

Indus River developed data virtual private networking (VPN) solutions that created secure “tunnels” through the Internet for remote access. Enterasys acquired Indus River in November 2000. As both course developer and instructor, launched the company’s training program. Developed courses for network administrators using standard tools (MS PowerPoint and.

RAScom was a start-up company that manufactured open system remote access servers based on Windows NT. Excel Switching acquired RAScom in April 1999. Founded the group responsible for producing all product manuals and technical training. Managed a senior level trainer and junior level writer. Personally built, installed and supported the first servers ever.

Primary Rate Inc. was a start-up company that produced ISDN interface boards that were integrated into OEM platforms or used by end users for dial up remote access. Xircom acquired PRI in June 1995. Lead writer for all OEM products, including ISDN boards and Instant ISDN Software API. Responsible for all aspects of documentation from concept through.

US

PictureTel developed videoconferencing systems, bridges and desktop video packages that supported dial-up full motion video calls over both private and public digital networks. Polycom aquired PictureTel in October 2001. Lead writer for Network Systems business line products, including multipoint video bridges and inverse multiplexers. Wrote a guide.

US

Summa Four integrated telecommunication and computing technologies to produce voice and data service platforms for use in public telephone network and corporate settings. Cisco Systems aquired Summa Four in November 1998. As a member of a small writing group, created and updated product manuals for a host-controlled digital switching system. Produced.