Front Office Manager
Clarksville, Tennessee
-Managed and supervised the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service.-Respond to all GSS in Medallia, TripAdvisor, Expedia, & Guest Assistance. -Maintain adequate inventories and ordering operating supplies & uniforms for entire property.-Payroll Processor for all Front of House associates.-Manage staff in all aspects including, recruiting, training, schedules, staff complaints and disciplinary procedures while supporting the new hire on-boarding process with all new employees.-Prepare daily reports and financial summaries for leadership team and owners.-Act as concierge for hotel guests while also supporting check-in/out, restaurant suggestions and car services-Assess staff performance, conduct appraisals, and strategize for improving staff performance.