Warren Washington Email & Phone Number

Austin, Texas Area

Austin, Texas Area

A SaaS company that develops technology that helps consumers to discover and read their favorite books, newspapers and magazines when and where they choose to read. The company’s solutions power the promotion, sales and delivery of content on-demand across the web or to any marketplace or device – including the Apple iBookstore, Google, Amazon Kindle, Barnes & Noble NOOK, and Sony Reader.Led a cross-functional team responsible for the design, development, implementation, and operation of a Content Management System. Worked with publishers and marketplaces to translate customer requirements into actionable User Stories.Major Achievements:• Successfully delivered a new content management system for ingestion, storage, and distribution of periodical content on schedule and within budget.• Served as a liaison between the customer and functional departments during the project phases, engaging business owners/stakeholders as needed• Created and maintained the project plan; finalized the customer scope document, created a risk assessment, coordinated interrelated operational tasks required to support the proposed solution

Austin, Texas Area

The 4th largest private student loan originator in the United States, with FY2008 originations of $720MM.Leadership of a cross-functional team in the design, development, implementation, and deployment of a Loan Originations System. Develop and follow best practice project management methodologies. Plan and manage all aspects of the project in alignment with corporate goals and strategies. Major Achievements:• Successfully delivered a new $5M Loan Originations System on schedule and under budget.• Drove the development and deployment of the organizations Change Management Process.• Developed multiple software update releases to the Loan Originations System using Agile development methodology.

Developed and implemented a project plan for the software migration to a new standardized contact management software toolset.Managed a high-tech outbound call center conducting market research surveys and opinion polls. Developed project plans which met customer requirements for survey completions and survey participant demographic requirements.Designed, developed, and executed software scripts for data collection in a high-tech call center for use in market research.

Austin, Texas Area

Provides professional services in the areas of internal audit and controls, technology risk management, tax, and finance and accounting.Delivered IT services across a wide range of industries utilizing engagement methodology and service quality practices. Developed a deep understanding of the client’s business, financial, and technological processes and environment. Identified and communicated solutions to complex, time-critical or recurring business issues while advising on industry best practices.Major Achievements:• Designed and delivered an integrated project management process consistent with the PMI Project Management Book of Knowledge (PMBOK) for a construction oriented state agency.• Developed a comprehensive Sarbanes-Oxley (SOX) 404 compliance plan for the documentation, testing, and remediation of the internal controls over financial reporting.• Successfully developed and implemented the project plan to identify, collect, and submit disaster expense information for state and city agencies and departments to FEMA.

Austin, Texas Area

A $100B IT company that provides a full range of services, hardware, and software product offerings.Drove the coordination and completion of IT software projects. Planned, developed, and executed all aspects of projects. Defined, negotiated, communicated, and managed the scope of the project and monitored quality standards on all project deliverables. Created and maintained the project schedule. Tracked and managed the project budget and acquired the resources to meet project needs. Identified, analyzed, prioritized, mitigated and communicated project risks. Planned and managed internal and external project communications.Major Achievements:• Delivered a new product line of Linux servers on schedule, within budget, and with committed functional content. Achieved business objectives on return on investment, customer acceptance, and customer satisfaction.• Managed a portfolio of software offerings. Formulated the product offering strategy and roadmap. Identified and developed service offerings to support product transitions and migrations.• Led the marketing, sales, and product development effort to launch a new UNIX-based Operating System. Delivered project on schedule, within budget, and with committed functional content.• Led the effort to design, develop, and implement a software project management process. Identified and implemented an industry best practice of Project Manager Certification.

Austin, Texas Area

• Managed a software customer support call center staff and defect support organization. Reduced overall customer support costs by 16%, while increasing customer satisfaction. • Established ownership for all customer early ship programs, ensuring a smooth transition of products from Development to Service & Support after product launch and increasing customer acceptance and deployment of new software and hardware products.

Austin, Texas Area

• Key contributor on corporate team to develop and implement a set of integrated business processes and tools. Achieved process deployment objectives ahead of schedules.• Delivered committed functional content on schedule, within authorized budget, meeting code quality objectives for an Operating System release that provided support for new hardware systems and devices and software functional enhancements.

Austin, Texas Area

• Managed a team of software engineers to architect, design, and development a set of Wide Area Network (WAN) software products.• Managed the Software Development Build Environment by establishing process and procedures to ensure servers were updated with latest software levels while maintaining the stability to the production build environments.• Planned and directed the daily operations of the computer operations department. Reduced IT costs by standardizing the desktop office environment of 1500 workstations.

Danbury, Ct

• Interlocked hardware and software development plans across multiple remote development labs, streamlining the problem reporting process and reducing test cycle time.• Designed, developed and implemented an optimizer for a C-compiler improving code performance by 12% and reducing code size by 5% on industry standard benchmarks.• Developed, published, and implemented test plans for operating system and application software.

Master'S Certificate, Project Management

Bachelor Of Science, Computer Science