Part of the Applications & Digital Team• Work closely with the Infrastructure team to implement projects. • Working alongside with PMO Team to implement and deploy various projects.• Service Now Administrator and Developer.• Ellucian Recruit CRM Administrator and Developer ..• Administrator of Anthology Encompass.• Wordpress websites Devlopment.• Drupal Form development.

Part of the Education Technology & Support Team, working in the College of Architecture, Arts and Design.• Monitoring and maintaining Licensing Servers.• Monitoring and maintaining Computer Labs and Studios both Windows OS and macOS.• Troubleshooting technical problems and implementing solutions.• Dealing with technical issues raised by Students, Faculty, Staff.• Determining the nature of faults/issues and the steps required to rectify it.• Managing the Maestro Hurricane system for card access in the College of Architecture, Arts and Design. • Dealing with installation, testing, and configuration of licenses for newly purchased software.• Managing the Course Evaluation System eXplorance Blue.• Coordinating with other IT Teams to solve reported issues. • Managing Adobe Admin Console.• Web Application Development.• Creating documentation for IT Services. • Providing assistance to Faculty and Students for Blackboard.• Configuring and Administering WordPress Site for MCM Department.• Using SCCM to Deploy software updates.• Administrating JAMF Pro to manage macOS, iOS machines and deploying software. • Responsible for creating and deploying Windows Images in CAAD using MDT, WDS and Symantec Ghost.• Setup and test open-source systems.• Administrator and Developer for ServiceNow • Working alongside with PMO Team to implement and deploy various projects.• Provide training for Faculty, Staff and Students for Online Tools.• Manage and Administrator of Ellucian CRM Recruit

Monitoring and maintaining Servers.Troubleshooting technical problems and implementing solutions.Determining the nature of faults and the steps required to rectify it.Document and maintain Help Desk and IT related policies and procedures.Purchasing of IT Equipment and Software in line within agreed budgets.Maintaining Active Directory & and File Sharing System.Setting up Servers (Physical setup, OS installing and configuration, iDRAC and RAID Configuration)Managing Email Accounts.

Troubleshooting technical problems and implementing solutions.Determining the nature of faults and the steps required to rectify it.