As a governance executive with a successful track record in governance and Project Management Office (PMO), I was the architect behind Stefanini's PMO, recognized by Mundo PM as one of the best in Brazil for four years. My experience extends to leading global, multifunctional teams.Key Skills- Project Management: I led a PMO team with over 15 PMOs managers, overseeing more than 200 projects and services, always based on PMI and CMMI standards. Among the project types, I highlight web systems, mobile, SAP, services like outsourcing (applications or IT), among others.- Fiscal Recovery with Innovation: I implemented a full process and practices for fiscal recovery that resulted in benefits in the nine-digit range over the last three years.- Customer Satisfaction: Leadership in Customer Success, employing advanced techniques like Net Promoter Score (NPS), achieving an NPS of 74 in 2023.- Governance: Responsible for the implementation and maintenance of standards, governance policies in compliance with international standards like ISO 9001, ISO 14001, ISO 20000, ISO 27001, ISO 45001, CMMI, MPS.Br, GDPR/LGPD, and DSC 10000. I was in charge of the high maturity CMMI/MPS.Br program.- ESG: Creation and maintenance of policies and procedures for the global sustainability program, which reached ECOVADIS Silver Level in 2024.Professional Experience- Project Management and PMO: Creation and evolution of the PMO framework covering both departmental and corporate levels, applying PMI, ITIL, CMMI practices, and agile methodologies.- Governance: I lead the implementation of governance systems in compliance with international standards, expanding these certifications in over 20 offices worldwide.- MPS.Br Advisor: I served as an advisor for MPS.Br, contributing to its enhancement.Highlights- Mundo PM Award: Four years among the best in Brazil.- ESG Program: Under my management, we developed a Global ESG program, achieving the Silver level in ECOVADIS.- Sustainability Report (GRI): I was responsible for creating the Sustainability Report (GRI).- Transparency and Communication: Promotion of a workplace culture based on transparency and effective communication, crucial for the company's success.- Fiscal Recovery with Innovation: Under my management, we utilized the "Lei do Bem" for enhancing the company's results with innovation projects.My goal is always to create high-performance teams, promoting a culture of integrity, sustainability, and corporate responsibility on a global scale.