• Resolve internal customer problems accurately and efficiently; working with team members to diagnose and resolve order issues• Participate in continuous improvement initiatives; received the “Finding a Better Way” Komatsu on the Spot Award, ensured quality of inventory and order fulfillment • Conduct Cycle Count inventory processes to ensure accuracy and timely order fulfillment; maintain and evaluate inventory records within SAP on a quarterly basis; advise on reorder of critical inventory; help identify and remove obsolete inventory • Ensure the safety of warehouse operations in alignment with the governmental requirements (OSHA) and• corporate safety management plan; conduct accident/injury investigations as required; assist with safety training of new hires; appointed as member of the Power Vehicle Safety Committee• Train new staff in proper procedures for locating and utilizing product inventory, product dating and procedures to eliminate loss• Initiated and executed an efficient space utilization plan to consolidate inventory and maximize available warehouse/yard space

• Provide service to external clients – process orders, create invoices, generate shipping documents (including submission of custom’s documentation for international orders) worked to ensure customer satisfaction; investigated and resolved customer issues quickly and efficiently• Manual inbound & outbound processing of orders• Train staff and colleagues on company policies and systems to ensure swift integration of new employees and correction of errors• Coordinate with management, team leads and colleagues to ensure continuous improvement of processes/operations and maintain a quality of service that meets or exceeds company goals• Track departmental reports & performance measures, informing management when performance feel below expectations; warehouse often exceeded processing KPI’s in terms of time (30 minutes from order to shipment), and accuracy (98% accuracy rate)• Manage raw materials ordering and processing at a 290,000 sq. ft. warehouse, processing 300+ daily orders• Worked with customs documentation for international orders

• Manage raw materials inventory at a 460,000 sq. ft. warehouse, processing 300+ daily orders• Perform daily cycle counts to reconcile inventory with SAP inventory system• Inform the material supervisor of all material inventory problems in a timely manner and assisted with resolving those issues• Supervise a team of 10-15 employees; tracking staff workflow to increase productivity, recognizing successes and working to improve performance as needed• Ensure team members complied with operation and safety requirements (state, federal and company regulations including HAZMAT, PPE, and ESD) and when operating heavy equipment to prevent damage and/or injury. Equipment used: Turret, Stand up Forklift, Pallet Jack, and Platform Lift• Improve supply chain processes and developed SOP’s that are cost effective, efficient, and ensure customer satisfaction

• Produce digital perspectives and technical drawings (plans, sections, elevations) for a wide range of projects including interior workspace, institutional, and historic preservation• Collaborate with head architect and clients to produce and deliver designs in a timely manner• Develop solutions for design problems, including workplace interface and code compliance

• Communicate effectively with clients; manage expectations to ensure satisfaction with the company• Work with clients to maintain a positive relationship when a breakdown in processing occurs• Train staff and colleagues on company policies and systems to ensure swift integration of new employees• Assisted store operations, checking in/ unloading received merchandise, assembling materials for delivery, maintaining a clean yard for safety (OSHA certified equipment operator)