Como CEO da WL Expertise Financeira e BPO, sou responsável por liderar nossa equipe na entrega de soluções financeiras inovadoras e estratégicas para empresas que buscam crescimento sustentável. Minha missão é garantir que nossos serviços sejam sempre de alta qualidade, alinhados às necessidades dos nossos clientes e conduzidos com transparência e eficiência.Com uma sólida experiência em finanças e gestão empresarial, meu foco é transformar processos financeiros complexos em operações simplificadas e automatizadas, utilizando tecnologia de ponta. Acredito em uma abordagem personalizada para cada cliente, onde o diagnóstico preciso e a implementação eficiente são fundamentais para alcançar resultados excepcionais.Meu compromisso é liderar a WL Expertise Financeira e BPO com integridade, inovação e um foco constante no sucesso dos nossos clientes.

• Development and management of the annual budget and quarterly trends;• Sensitivity analysis, variations and analytical performance of the business with reports to the financial directors about the company's financial indicators;• Consolidation of the company's financial and operational results;• Comparative analysis of budget and forecast, as well as development of trends, simulations and projections of results by cost center, pointing out risks and opportunities;• Construction of financial routines, in order to optimize processes for gathering better information for strategic decision-making;• KPIs monitoring;• Analysis of financial performance indicators by areas;• Creation of Dashboards to analyze the areas and provide financial bases;• Assistance in cash flow control, providing information to the financial area regarding budgeted data and income projections;• Historical analysis of financial income, costs and expenses;• Involvement in Oracle ERP System implementation.

• Solid experience in coordinating monthly financial closing and preparing accurate reports for the board of directors and controlling department, providing essential financial information and strategic analyses for decision-making purposes.• Efficient management of accounts receivable processes, ensuring accuracy and integrity of the company's accounting and financial records.• Strategically coordinate cost accounts, implementing measures for resource optimization and expense reduction, contributing to operational efficiency and increased profitability.• Accountable for issuing invoices, ensuring compliance with tax regulations and accuracy of accounting records related to commercial transactions.• Preparation of detailed analytical reports, providing in-depth insight into the company's financial performance, identifying areas of opportunity, and recommending corrective actions or growth strategies.• Actively participate in budgeting, utilizing trend analysis and precise projections to support the definition of realistic financial goals and resource allocation strategies.• Regularly conduct forecast analysis, providing updated insights on the company's financial performance, assisting in identifying deviations and implementing corrective measures to ensure the achievement of established objectives.

• Efficient cost management, applying analysis and strategies for resource optimization and expense reduction, contributing to operational efficiency and maximizing the company's financial results.• Responsible for the accurate and timely issuance of invoices, ensuring compliance with tax regulations and maintaining precise accounting records of commercial transactions.• Preparation of comprehensive strategic reports for the board of directors, providing relevant analysis and insights into the company's financial performance, identifying trends, opportunities, and risks, and recommending corrective actions or growth strategies.

• Construction of managerial reports using data extracted from the commercial, accounting, production, and logistics departments, providing comprehensive insights to support strategic decision-making.• Budget analysis, ensuring alignment with financial objectives and identifying areas for improvement or potential risks.• Development of Business Plans, outlining strategic initiatives and financial projections to support business growth and sustainability.• Analysis and management of financial statements, ensuring integrity and accuracy of financial records and identifying optimization opportunities.• Control of incoming invoices for goods, services, and transportation, ensuring compliance with tax regulations and accuracy of accounting records.• Implementation of improvements in data analysis, automating reports and systematizing processes to increase efficiency and quality of information.• Cost analysis for sales price formation, analyzing cost elements and defining competitive and profitable pricing strategies.• Cost analysis for the development of new products, evaluating production costs and identifying opportunities for cost reduction and increased profit margin.• Control of internal audit processes and support for external audit processes, ensuring compliance with accounting standards and assisting in the identification and correction of any deficiencies or irregularities.

• Reconciliation of accounting, financial, and payroll accounts, ensuring accuracy and integrity of financial records.• Budget control, monitoring expenses and ensuring compliance with established financial goals.• Accounts payable management, ensuring timely payment of suppliers and expenses while efficiently managing cash flow.• Process development and management, implementing efficient procedures to optimize the controller's workflow and ensure compliance with norms and regulations.• Report preparation and analysis, providing accurate financial information and strategic insights to support managerial decision-making.• Process automation, identifying opportunities for improvement and implementing technological solutions to streamline manual tasks and increase the efficiency of controller processes.

• Posting and classifying accounting documents, ensuring accurate recording of financial transactions.• Bank reconciliation, verifying and resolving any discrepancies between accounting records and bank statements.• Issuing tax and contribution payment forms, ensuring compliance with tax obligations within the established deadlines.• Tax calculation, performing precise calculations and filling out tax returns in accordance with current legislation.• Preparation of balance sheets and financial statements, providing clear and accurate financial information for decision-making.• Assisting in the preparation of management reports and analysis of financial indicators, aiding in monitoring the company's economic performance.• Client support, addressing inquiries and providing assistance in resolving accounting issues.• Organizing and archiving accounting documents, ensuring the availability and integrity of accounting records.

• Assisting in the classification and posting of accounting documents, gaining practical experience in recording financial transactions.• Participating in bank reconciliation, assisting in identifying and rectifying potential discrepancies between accounting records and bank statements.• Providing support in issuing tax and contribution payment forms, contributing to compliance with tax obligations within established deadlines.• Assisting in tax calculation, aiding in performing calculations and filling out tax returns in accordance with applicable regulations.• Contributing to the preparation of balance sheets and financial statements, assisting in generating accurate financial information for analysis and decision-making.• Participating in the analysis of financial indicators and preparation of management reports, providing relevant insights for evaluating the company's economic performance.• Collaborating in client support, assisting in clarifying inquiries and providing support in resolving accounting issues.• Organizing and archiving accounting documents, contributing to the organization and preservation of the office's accounting records.

• Conducting consultative sales of fixed-line, mobile, broadband internet, and other technology products, identifying customer needs and offering appropriate solutions.• Selling mobile devices, presenting available options, highlighting features and benefits to assist customers in selecting the ideal device.• Providing post-sales support, ensuring customer satisfaction, addressing inquiries, assisting with configurations, and providing technical assistance when needed.• Customer service and prospecting, engaging in personalized approaches, identifying business opportunities, and building long-lasting relationships with customers.• Offering financial services and handling cash transactions, providing information about payment plans, device financing, and conducting financial transactions efficiently and accurately.

• Conducting consultative sales of fixed-line, mobile, broadband internet, and other technology products, offering customized solutions based on customers' needs and preferences.• Selling mobile devices, providing detailed information about available models, highlighting features and benefits to assist customers in choosing the right device.• Providing post-sales support, ensuring customer satisfaction by assisting with device installation and configuration, offering technical support, and providing guidance on product usage.• Customer service and prospecting, welcoming customers in a courteous and professional manner, identifying their needs, addressing inquiries, presenting options, and negotiating to finalize sales.

• Planning and developing corporate training programs for company employees, encompassing areas such as sales, customer service, products, and services.• Conducting training sessions, utilizing effective methodologies to promote learning and the development of employees' skills.• Ongoing evaluation of participants' progress and performance, using feedback and assessment tools to identify areas for improvement and provide additional support as needed.• Collaborating with internal teams, such as Human Resources and Talent Management, to identify training needs, develop customized solutions, and ensure consistent application of company policies and practices.• Post-training follow-up, providing additional support, conducting reinforcement sessions, and monitoring the impact of training on employees' skills and performance.• Maintaining and updating training materials, ensuring they are aligned with the company's updated policies, procedures, and products.• Keeping abreast of trends and innovations in the telecommunications industry, staying updated with best practices and incorporating them into training programs to drive organizational success.

• Customer service, providing support and guidance on mobile telecommunications products and services, addressing inquiries, and resolving issues.• Implementation of promotional and marketing activities to increase brand visibility and drive mobile telecommunications sales.• Organization and maintenance of the sales floor, ensuring a clean, organized, and appealing environment for customers.• Sales of mobile telecommunications plans, using consultative sales techniques to identify customer needs, present available options, and close deals.• Post-sales follow-up, ensuring customer satisfaction, providing additional support, and resolving any issues that may arise after the sale.• Collection and analysis of customer feedback, identifying trends and opportunities for improvement to enhance sales strategies and team performance.

• Performing diagnosis and troubleshooting of computer hardware issues.• Assembling, installing, and configuring hardware components, including motherboards, processors, memory, hard drives, and peripherals.• Conducting preventive and corrective maintenance on equipment, including cleaning, replacement of faulty parts, and firmware updates.• Testing and evaluating hardware performance using appropriate tools to ensure proper functioning and system optimization.• Providing onsite and remote technical support to users, offering guidance and problem-solving for computer hardware-related issues.• Managing hardware inventory, monitoring stocks, recording movements, and ensuring the availability of necessary parts and components.• Keeping up with trends and technological advancements in the field of computer hardware, staying updated with new technologies and products.

• Customer service in the sales floor, providing assistance and support to customers.• Consultative selling of white goods, appliances, electronics, portable devices, and furniture, understanding customer needs and offering suitable solutions.• Sales of extended warranties, installation services, and other add-on services to enhance the customer experience.• Credit analysis and sales of financial products, assessing customer eligibility, providing information on financing options, and facilitating the purchasing process.• Post-sales follow-up, ensuring customer satisfaction, resolving any issues, and providing additional support.• Maintenance of the sales floor, ensuring products are organized, clean, and ready for display.• Keeping up with retail market trends, familiarizing oneself with product features and benefits to provide accurate recommendations to customers.• Collaboration with the sales team and management to achieve sales targets, sharing information and effective strategies.

• Providing post-sales support and assistance to customers, ensuring their satisfaction and resolving any issues that may arise.• Handling product exchanges for damaged items in accordance with consumer protection laws and company policies.• Assisting in the credit analysis department, reviewing customer credit applications, and providing necessary information and documentation.• Offering guidance and support on manufacturer warranties and product guarantees, ensuring customers understand their rights and options.• Collaborating with the sales team to address customer inquiries and concerns, providing accurate information and solutions.• Maintaining accurate and organized records of post-sales interactions, exchanges, and warranty claims.• Continuously updating product knowledge to provide accurate and up-to-date support to customers.

• Receiving and handling inbound calls from customers, providing support, addressing inquiries, and offering assistance.• Recording and updating customer information in the customer service system, ensuring accuracy and organization.• Resolving customer issues and complaints in an efficient and courteous manner, ensuring customer satisfaction.• Providing information about products, services, and company policies, assisting customers with their needs.• Active listening and understanding customer needs, offering personalized and relevant solutions.• Following up with customers to ensure complete resolution of their requests and ensure their satisfaction.• Collaborating with other telemarketing operators to share knowledge and best practices.• Adhering to scripts and customer service guidelines to ensure consistency and service quality.• Participating in training and ongoing development to enhance communication and customer service skills.

• Conducting stock checks to ensure accurate records and proper availability of products.• Entering invoices into the system, ensuring proper accounting of transactions and compliance with tax obligations.• Verifying the correct recording of working hours by employees through time sheet verification.• Providing customer service by offering product information, answering inquiries, and resolving issues in a courteous and efficient manner.• Participating in training programs and workshops to develop administrative and customer service skills.• Organizing and archiving administrative documents to ensure their availability and easy access.• Assisting with general administrative tasks, such as scheduling appointments, preparing reports, and providing support in event logistics.• Adhering to company policies and procedures to ensure compliance with internal norms and regulations.