Washington Salles Email & Phone Number

Contagem, Minas Gerais, Brasil

Como CEO da WL Expertise Financeira e BPO, sou responsável por liderar nossa equipe na entrega de soluções financeiras inovadoras e estratégicas para empresas que buscam crescimento sustentável. Minha missão é garantir que nossos serviços sejam sempre de alta qualidade, alinhados às necessidades dos nossos clientes e conduzidos com transparência e.

Belo Horizonte, Minas Gerais, Brazil

• Development and management of the annual budget and quarterly trends;
• Sensitivity analysis, variations and analytical performance of the business with reports to the financial directors about the company's financial indicators;
• Consolidation of the company's financial and operational results;
• Comparative analysis of budget and forecast, as well as development of trends, simulations and projections of results by cost center, pointing out risks and opportunities;
• Construction of financial routines, in order to optimize processes for gathering better information for strategic decision-making;
• KPIs monitoring;

Belo Horizonte, Minas Gerais, Brazil

• Solid experience in coordinating monthly financial closing and preparing accurate reports for the board of directors and controlling department, providing essential financial information and strategic analyses for.
• Efficient management of accounts receivable processes, ensuring accuracy and integrity of the company's accounting and financial records.
• Strategically coordinate cost accounts, implementing measures for resource optimization and expense reduction, contributing to operational efficiency and increased profitability.
• Accountable for issuing invoices, ensuring compliance with tax regulations and accuracy of accounting records related to commercial transactions.
• Preparation of detailed analytical reports, providing in-depth insight into the company's financial performance, identifying areas of opportunity, and recommending corrective actions or growth strategies.
• Actively participate in budgeting, utilizing trend analysis and precise projections to support the definition of realistic financial goals and resource allocation strategies.

Belo Horizonte, Minas Gerais, Brazil

• Efficient cost management, applying analysis and strategies for resource optimization and expense reduction, contributing to operational efficiency and maximizing the company's financial results.
• Responsible for the accurate and timely issuance of invoices, ensuring compliance with tax regulations and maintaining precise accounting records of commercial transactions.
• Preparation of comprehensive strategic reports for the board of directors, providing relevant analysis and insights into the company's financial performance, identifying trends, opportunities, and risks, and.

Belo Horizonte, Brazil

• Construction of managerial reports using data extracted from the commercial, accounting, production, and logistics departments, providing comprehensive insights to support strategic decision-making.
• Budget analysis, ensuring alignment with financial objectives and identifying areas for improvement or potential risks.
• Development of Business Plans, outlining strategic initiatives and financial projections to support business growth and sustainability.
• Analysis and management of financial statements, ensuring integrity and accuracy of financial records and identifying optimization opportunities.
• Control of incoming invoices for goods, services, and transportation, ensuring compliance with tax regulations and accuracy of accounting records.
• Implementation of improvements in data analysis, automating reports and systematizing processes to increase efficiency and quality of information.

Belo Horizonte, Brazil

• Reconciliation of accounting, financial, and payroll accounts, ensuring accuracy and integrity of financial records.
• Budget control, monitoring expenses and ensuring compliance with established financial goals.
• Accounts payable management, ensuring timely payment of suppliers and expenses while efficiently managing cash flow.
• Process development and management, implementing efficient procedures to optimize the controller's workflow and ensure compliance with norms and regulations.
• Report preparation and analysis, providing accurate financial information and strategic insights to support managerial decision-making.
• Process automation, identifying opportunities for improvement and implementing technological solutions to streamline manual tasks and increase the efficiency of controller processes.

Contagem, Brazil

• Posting and classifying accounting documents, ensuring accurate recording of financial transactions.
• Bank reconciliation, verifying and resolving any discrepancies between accounting records and bank statements.
• Issuing tax and contribution payment forms, ensuring compliance with tax obligations within the established deadlines.
• Tax calculation, performing precise calculations and filling out tax returns in accordance with current legislation.
• Preparation of balance sheets and financial statements, providing clear and accurate financial information for decision-making.
• Assisting in the preparation of management reports and analysis of financial indicators, aiding in monitoring the company's economic performance.

Belo Horizonte, Brazil

• Assisting in the classification and posting of accounting documents, gaining practical experience in recording financial transactions.
• Participating in bank reconciliation, assisting in identifying and rectifying potential discrepancies between accounting records and bank statements.
• Providing support in issuing tax and contribution payment forms, contributing to compliance with tax obligations within established deadlines.
• Assisting in tax calculation, aiding in performing calculations and filling out tax returns in accordance with applicable regulations.
• Contributing to the preparation of balance sheets and financial statements, assisting in generating accurate financial information for analysis and decision-making.
• Participating in the analysis of financial indicators and preparation of management reports, providing relevant insights for evaluating the company's economic performance.

Belo Horizonte, Brazil

• Conducting consultative sales of fixed-line, mobile, broadband internet, and other technology products, identifying customer needs and offering appropriate solutions.
• Selling mobile devices, presenting available options, highlighting features and benefits to assist customers in selecting the ideal device.
• Providing post-sales support, ensuring customer satisfaction, addressing inquiries, assisting with configurations, and providing technical assistance when needed.
• Customer service and prospecting, engaging in personalized approaches, identifying business opportunities, and building long-lasting relationships with customers.
• Offering financial services and handling cash transactions, providing information about payment plans, device financing, and conducting financial transactions efficiently and accurately.

Belo Horizonte, Brazil

• Conducting consultative sales of fixed-line, mobile, broadband internet, and other technology products, offering customized solutions based on customers' needs and preferences.
• Selling mobile devices, providing detailed information about available models, highlighting features and benefits to assist customers in choosing the right device.
• Providing post-sales support, ensuring customer satisfaction by assisting with device installation and configuration, offering technical support, and providing guidance on product usage.
• Customer service and prospecting, welcoming customers in a courteous and professional manner, identifying their needs, addressing inquiries, presenting options, and negotiating to finalize sales.

Belo Horizonte, Brazil

• Planning and developing corporate training programs for company employees, encompassing areas such as sales, customer service, products, and services.
• Conducting training sessions, utilizing effective methodologies to promote learning and the development of employees' skills.
• Ongoing evaluation of participants' progress and performance, using feedback and assessment tools to identify areas for improvement and provide additional support as needed.
• Collaborating with internal teams, such as Human Resources and Talent Management, to identify training needs, develop customized solutions, and ensure consistent application of company policies and practices.
• Post-training follow-up, providing additional support, conducting reinforcement sessions, and monitoring the impact of training on employees' skills and performance.
• Maintaining and updating training materials, ensuring they are aligned with the company's updated policies, procedures, and products.

Belo Horizonte, Brazil

• Customer service, providing support and guidance on mobile telecommunications products and services, addressing inquiries, and resolving issues.
• Implementation of promotional and marketing activities to increase brand visibility and drive mobile telecommunications sales.
• Organization and maintenance of the sales floor, ensuring a clean, organized, and appealing environment for customers.
• Sales of mobile telecommunications plans, using consultative sales techniques to identify customer needs, present available options, and close deals.
• Post-sales follow-up, ensuring customer satisfaction, providing additional support, and resolving any issues that may arise after the sale.
• Collection and analysis of customer feedback, identifying trends and opportunities for improvement to enhance sales strategies and team performance.

Belo Horizonte, Brazil

• Performing diagnosis and troubleshooting of computer hardware issues.
• Assembling, installing, and configuring hardware components, including motherboards, processors, memory, hard drives, and peripherals.
• Conducting preventive and corrective maintenance on equipment, including cleaning, replacement of faulty parts, and firmware updates.
• Testing and evaluating hardware performance using appropriate tools to ensure proper functioning and system optimization.
• Providing onsite and remote technical support to users, offering guidance and problem-solving for computer hardware-related issues.
• Managing hardware inventory, monitoring stocks, recording movements, and ensuring the availability of necessary parts and components.

Belo Horizonte, Brazil

• Customer service in the sales floor, providing assistance and support to customers.
• Consultative selling of white goods, appliances, electronics, portable devices, and furniture, understanding customer needs and offering suitable solutions.
• Sales of extended warranties, installation services, and other add-on services to enhance the customer experience.
• Credit analysis and sales of financial products, assessing customer eligibility, providing information on financing options, and facilitating the purchasing process.
• Post-sales follow-up, ensuring customer satisfaction, resolving any issues, and providing additional support.
• Maintenance of the sales floor, ensuring products are organized, clean, and ready for display.

Belo Horizonte, Brazil

• Providing post-sales support and assistance to customers, ensuring their satisfaction and resolving any issues that may arise.
• Handling product exchanges for damaged items in accordance with consumer protection laws and company policies.
• Assisting in the credit analysis department, reviewing customer credit applications, and providing necessary information and documentation.
• Offering guidance and support on manufacturer warranties and product guarantees, ensuring customers understand their rights and options.
• Collaborating with the sales team to address customer inquiries and concerns, providing accurate information and solutions.
• Maintaining accurate and organized records of post-sales interactions, exchanges, and warranty claims.

Belo Horizonte, Brazil

• Receiving and handling inbound calls from customers, providing support, addressing inquiries, and offering assistance.
• Recording and updating customer information in the customer service system, ensuring accuracy and organization.
• Resolving customer issues and complaints in an efficient and courteous manner, ensuring customer satisfaction.
• Providing information about products, services, and company policies, assisting customers with their needs.
• Active listening and understanding customer needs, offering personalized and relevant solutions.
• Following up with customers to ensure complete resolution of their requests and ensure their satisfaction.

Belo Horizonte, Brazil

• Conducting stock checks to ensure accurate records and proper availability of products.
• Entering invoices into the system, ensuring proper accounting of transactions and compliance with tax obligations.
• Verifying the correct recording of working hours by employees through time sheet verification.
• Providing customer service by offering product information, answering inquiries, and resolving issues in a courteous and efficient manner.
• Participating in training programs and workshops to develop administrative and customer service skills.
• Organizing and archiving administrative documents to ensure their availability and easy access.

Postgraduate Degree, Business Intelligence & Analytics, 10

Ciências Contábeis, Contabilidade

Activities and Societies: - Atendimento no Núcleo de Atendimento Fiscal e Contábil (NAF), Projeto realizado junto à Receita Federal que.