Wasim Akhtar Email and Phone Number

Self-motivated, dynamic French language professional with 8+ years of experience helping customers in implementation of Planon IWMS, SAP PM software. Worked on Order to cash operations, Project Management, ITIL, Lean & Conflict management.

Working as a French translator in an SAP PM roll-out project implementation. Responsible for doing workshops, key user training, end-user training, and translation support for French-speaking clients. SPOC for all queries in french, documentation, and client interaction.

• Actively listened to customers, handled concerns quickly, and escalated major issues to L2 support.• Actively participated in continuous improvement plans by generating ideas and engaging in problem-solving activities to support teamwork.• Helped clients in online survey building, review, and post-go-live support.• Expertise in Crunch, a data analytics tool, customized dashboard, data cut, and data analysis.• SME for FR & CA region to resolve all support-related tickets in JIRA.• Customer servicing performed via chat, email, calls, and remote assistance.• Support extended in terms of French content translation to the customers.• From online tracking of the survey to an analysis of the movie trailer result, in-depth user insight provided to the customer.• Easily maintained energy and enthusiasm in a fast-paced environment.

• Offered friendly and efficient support to the customer and handled challenging situations with ease.• Worked as an SME for the Time Collection processes and supported erroneous timesheet entries logged via ticketing tool.• Extensive usage of Excel for daily and weekly reports on employees’ time off and leave balance.• Single point of contact for all users in French-speaking regions.• Proactively reached out to the users for problem resolution and extended online support on Chime.• Helped the cross-functional teams resolve user issues.

Sr Executive, French Translator & SAP PM end user support analyst, SAP end user data processing, French email writing, French language Expert, Data analyst, Process documentation

Senior French language expert, French Translator, SAP PM end user support analyst, Data processing analyst, Process owner

* Complete handling of order booking process.* Customer account set up in the system and agreement validation.* Inbound and outbound query resolution.* Organizer of French conference calls with the local site leads/supervisors for process standardization.* Monitoring queue to pick up order requests allocation for booking.* Ensure that the entire assigned task completed without missing TAT and keep stakeholders informed about the status of the task Running reports and validation of data.* French email writing and daily call to native French speakers* Conducting trainings to the team and to the stakeholders, to eliminate the process lapsesADDITIONAL DUTIES:* Language validation of legal clauses and ordering document as well as contracts signed between Oracle and French Customers.* Booking of Orders with 100% quality and on time deliverables.* Successfully manage team in superior's absence and handle Escalations.* Work with various teams such as Account receivables, Collections, Account Payables, Support Renewals.

French Language Expert, French Translator, End user data processing in SAP, Data analysis and data entry, Email writing