Wayne Smith Email & Phone Number

Are you excited about the future of rail? I am! Why? Because at LNER, we're transforming the ticketing offer across our route, making fares easy to understand and removing massively outdated products. We're leading the way on fares reform and building trust in our pricing, through innovative pilot schemes and a strategy that tackles the big issues head on. We're committed to fares simplification, improving the customer experience and growth. If you're motivated to enact real change, LNER is the place to be. We're not just trendsetters, we're writing the future of ticketing for UK Rail. Industry looks to us for answers, do you want to be asking questions or delivering the solutions?2023 - We delivered the biggest change to fares in 30 years with the removal of return tickets2024 - The next phase is imminent, with many more exciting plans in development2027 - Our expertise will unlock real change right across UK RailJoin us now and help to shape the future of rail travel across the UK!What am I about?In a word, innovation. I'm a problem-solver. I ask the right questions and I probe data, processes and objectives. I design solutions and build plans for the future. I strive to make a positive impact and look to make progress quickly. Continually seeking opportunities to challenge myself and develop my skills, I'm frequently testing new ideas to push the boundaries. I have a thirst for knowledge and influence and I thrive in a fast-paced, varied and busy role. I leave absolutely everything on the playing field. I value good open communication, loyalty and commitment, and I lead from the front!What else do I do?Outside of work, my main interest is in science & astronomy. I also have a passion for the environment and wildlife conservation. I love animals and I want to do everything I can to help protect them. With 12 months' voluntary experience across 4 different UK Zoos, I have been able to work closely with a whole host of endangered species, from primates and small mammals, to Lions and Bears! I also love travelling, and Borneo is top of my list!Note of thanksTo those who gave me a chance early on, provided business experience, set my career rolling with various new opportunities, and provided the training and mentoring to really open the door to my future, I am so grateful! This will be valued and remembered for the rest of my working career! Genuinely, thank you.You never know what's going on behind closed doors. Don't judge. Don't assume. Be present. Be kind.

Listed skills include Leadership, Customer Experience, Presentation Skills, Team Building, and 44 others.