Primary responsibilities involved marketing activity (strategy and coordination) and customer relations for professional development programmes at the Business School's Executive Education.Highlights included: Project managing the three-part webinar series held by Executive Education to support the NZ's business community with thought leadership during the beginning of Covid-19 and the first lockdown. We had an average of 300 registrations, a 50-60% attendance rate, and high… Show more Primary responsibilities involved marketing activity (strategy and coordination) and customer relations for professional development programmes at the Business School's Executive Education.Highlights included: Project managing the three-part webinar series held by Executive Education to support the NZ's business community with thought leadership during the beginning of Covid-19 and the first lockdown. We had an average of 300 registrations, a 50-60% attendance rate, and high engagement. Organising the website's monthly news article and newsletter from Feb 2020 - Feb 2021. Example linked here: https://www.exec.auckland.ac.nz/news/adaptive-strategy-are-you-ready-to-embrace-disruption/ Show less

Time spent completing a Bachelor of Arts (Double Major: Psychology | Film, TV, Media & Communication), a Diploma in Digital Marketing (Applied) (Level 7) & enjoying adventures, such as 5 months South East Asia (Thailand, Cambodia, Malaysia).

As the primary coordinator, the evolving dynamic of the department and the role’s requirements meant exposure to a large scope of marketing facets, for both B2B and B2C customer segments. Facilitating workflow on projects with a wide range of internal stakeholders and external partners, such as: • Inception, coordination and support for marketing campaigns• Social media and community management • Website and intranet administration • Project management of the internal… Show more As the primary coordinator, the evolving dynamic of the department and the role’s requirements meant exposure to a large scope of marketing facets, for both B2B and B2C customer segments. Facilitating workflow on projects with a wide range of internal stakeholders and external partners, such as: • Inception, coordination and support for marketing campaigns• Social media and community management • Website and intranet administration • Project management of the internal company magazine • Merchandise and Promotional Material• Arranging photoshoots and conducting in-house photography • Internal and External Communications • Content Creation • Print management and supplier relations • Media bookings for print, radio, digital and social • Relationship management • Complaint resolution • Event coordination and support for conferences, sales team initiatives, sponsorship events, and branch openings Show less

Supplying organisations across New Zealand and Australia with software solutions that facilitate and improve collaboration and communication.• Lead generation• Acquisition analysis & research• CRM database administration and management• Social Media• Digital Media/PPC projects• Assisted with the overflow of work as we trialled out new markets• Recruitment and leadership of the Research Executive

• Student enrolments, support and administration • Acting Team Leader (9 times)• POC for Student Advisors• Contact centre support• Complaint and escalation resolution• Administrative tasks• Relationship management with partner universities• Coaching Student Advisors for high performance and quality assurance• Coordinated and led Senior Student Advisor Meetings• Company representative at expo’s & event’s• Assisting with the overall running of the… Show more • Student enrolments, support and administration • Acting Team Leader (9 times)• POC for Student Advisors• Contact centre support• Complaint and escalation resolution• Administrative tasks• Relationship management with partner universities• Coaching Student Advisors for high performance and quality assurance• Coordinated and led Senior Student Advisor Meetings• Company representative at expo’s & event’s• Assisting with the overall running of the department • Assigning leads and watching call queues to make sure the workload is being managedAwards:• "Outstanding Overall Customer Service"• "Think Smart Do Well Award" presented by the CEO Show less

This project, overall, managed to achieve an increase in pass-rates and retention. • Worked closely with the Student Success Team to transition the growth of their trial campaign into the contact centre. Project managing the contact centres operations of the campaign from trial to business as usual. • Recruitment, training, and leadership of a team of 8-16 Student Advisors • Operations management and improvement, such as; CRM functionality, queue monitoring and scripting… Show more This project, overall, managed to achieve an increase in pass-rates and retention. • Worked closely with the Student Success Team to transition the growth of their trial campaign into the contact centre. Project managing the contact centres operations of the campaign from trial to business as usual. • Recruitment, training, and leadership of a team of 8-16 Student Advisors • Operations management and improvement, such as; CRM functionality, queue monitoring and scripting • SME Point of Contact for the campaign and student success advice • Salesforce CRM campaign functionality alterations and design with developers • Relationship management to ensure goals and targets are met • Escalation management • Think Smart Do Well Award nominated by the head of Student Success for dedication to the project Show less