Watson Mulkey Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Helping Bookshop develop and execute on a Product Strategy.

• Improved user engagement by 32% YoY for on Discovery's flagship product (1M+ MAU) .• Actively manage a product roadmap to meet both corporate objectives and KPIs.• Lead a team of 4-7 (design, dev, QA) and manage several large projects of 20+ people across 5different teams.• Identifying and creating personas for high-value actions and users.• Partnering with data team for A/B testing and developing data/reporting pipelines for key user flows.• Create and deliver monthly presentations on data trends, A/B progress results, usage metrics.• Working with Product Marketing to develop strategies for increased new feature visibility for sales andother client facing teams

Denver, Co

• Top-to-bottom re-shaping of the company's philosophy and approach towards user focused and Lean Product Management.• Identified and instituted changes to the SDLC that resulted improved velocity and fewer bugs.• Systematize and and establish metrics for client feedback, feature planning, road-mapping, bug tracking, and client segmentation.• Maintain a multi product roadmap that prioritizes the best solution for the right problem.• Conduct user interviews around user experience, feature exploration, and feature acceptance testing. • Systematize and process client feedback from multiple channels into roadmap features. • Groom and maintain a parking lot of features that allows for pivoting into multiple different marketing opportunities. • Research around market opportunities and competitive analysis. • Create and execute on high-level release planning for new features. • Create sales enablement content through feature demos, sales scripts, and feature development insights • Create client facing release content including FAQs, and in-app feature announcements and usage guides. • Cross functional work with executive team, sales, and marketing, • Created a #producttalk slack channel where I post insights and explanations in the PM process in order to educate less technical teammates informed about the product direction and process.• "Other duties as assigned" writing marketing copy, blog posts, creating videos, presentations etc

Denver, Co

• Interface with end users to ensure market needs are deeply understood and in turn communicate those needs to development• Develop and maintain multi-year product roadmap with an emphasis on functional needs. Identifying key functional features and development priority, and working directly with development teams to incorporate recommendations into product releases. • Built solid report with development team, sales organizations, and consulting practice, and the customer, interface with them frequently, and serve as the connective tissue between those groups. • Participate in development team, QA, acceptance testing, and product reviews. Provide guidance and insight into critical, high level test scenarios, and serve as one of several approvers for formal release readiness sign off. • Serve as the product SME and actively participate in associated industry groups, conferences, etc. to remain fresh within the subject domain. • Conduct environmental scan to assess competition, identify emerging trends, and aggregates insights which are then incorporated into the products direction.• Establish and lead customer advisory groups, as well as piloting design partner process. • Assist sales and operations with prospecting activities (discovery, assessments, RFP’s, scoping, etc.) conducting product demos for existing and prospective clients. • Work with marketing and internal executives to develop associated product collateral and messaging. • Lead contracting and work negotiations with 3rd party vendors and contractors. • Create Product Roadmap vision documents to communicate product direction for internal stakeholders.

Greenville, South Carolina Area

• Lead cross-functional support team responsible for identifying and defining end user challenges and implementing solutions.• Reduced Mean Time to Resolve by 40.7% across all issues ranging from password resetting to internal and external tooling questions.• SME for Newline, The Iron Yards proprietary learning software. Responsible for writing and maintaining knowledge base documents in anticipation of and response to customer and staff challenges. • Initial triaging and necessary follow-up with staff and users on closed issues, and report weekly on feature additions, bug fixes, and product roadmap in a company wide email. • Managed the entire issue tracking pipeline and coordinated with Product and Academics teams to make sure bugs are addressed and curriculum fixes are catalogued and implemented.• Communicated software changes weekly; and followed-up with staff on closed bugs and issues. • Managed technical challenges for hundreds of stakeholders, including password resetting, coding challenges, software bugs, and internal and external tooling questions.

Greenville, South Carolina Area

• Processing all student applications and RFI's and maintaining them them across multiple CRMs (Nutshell, Intercom and Salesforce). • Responding to hundreds of incoming general admissions and corporate phone calls. • Record and produce digital radio ads for national distribution.• Reported on trends and insights to the marketing team and helped develop communication strategy around those insights.• Lead a team responsible for reducing response time for leads, applications and RFIs in coordination with increased lead volume.• Responsible for all triaging all non-campus specific incoming communication including phone and email requests for information.• Facilitate and administer "The Iron Yard Way" customer interaction training for new staff members.• Managed numerous ad-hoc projects including company wide SOP creation/implementation.• Developed and published dozens of blog posts and wrote content used in marketing and advertising copy across The Iron Yard’s digital properties.• "Other duties as assigned"

Greenville, South Carolina Area

• Processing all student applications and RFI's and maintaining them them across multiple CRMs (Nutshell, Intercom and Salesforce). • Responding to hundreds of incoming general admissions and corporate phone calls. • Reported on trends and insights to the marketing team and helped develop communication strategy around those insights.• Lead a team responsible for reducing response time for leads, applications and RFIs in coordination with increased lead volume.• Responsible for all triaging all non-campus specific incoming communication including phone and email requests for information.

Hampden-Sydney, Va

•Developed and implemented social media strategy for the Admissions Office of the college.•Respond to and engage with commentors in the event of contentious campus events as a part of the Social Media Emergency Response Team.•Monitor analytics, create content for, and manage numerous services and platforms including Reddit, Twitter, Instagram, and Snapchat.•Creator and manager of the Freshman Social Media Committee, an advisory, feedback oriented student think tank for admissions social media and recruiting policy.

Hampden-Sydney, Virginia

•Oversaw a 91% increase in applications.•In charge of all applications from the largest of 5 recruiting territories; with responsibilities including, application reading, evaluating candidate strength, and making initial determinations on acceptance and scholarship.•Constant maintenance of applications including all necessary follow up with applicants, schools and parents; including application completion efforts and gauging overall interest.•Travel across territory speaking at various high schools and college fairs to generate interest, as well as hosting and attending events throughout the year to maximize yield.•Create official copy for college events, as well as recruitment emails. •Consistent and personal interaction with applicants across a variety of formats; including mobile (text and voice), e-mail and social media.

• Worked with staff and directors in creating a safe and exciting atmosphere for campers.• Worked with Directors in reviewing daily operations and overall camp policy.• Oversaw non-cabin staff and work with Tribal leaders to ensure cohesion and top performance from a staff of roughly 100 individuals.

• Worked with students on a daily basis on topics ranging from substance education to outdoor activities• Investigated and reviewed current college policy on substance education for comparison between peer and aspirant schools.• Oversaw the organization and rental of colleges outdoor gear, ranging from dry bags and tents to canoes and grills.• Helped plan and Co-led a week-long service trips (distribution of supplies as well as construction) to Honduras and Belize with groups of roughly 12 students.