-Manage global team of ~10 digital workplace expert analysts, guiding their immediate and long-term direction, relative to advising companies on people, process, data and technology dependencies for the future of work

-Manage ~8 direct reports; recipient of Gartner's Management Excellence Award in 2019 and 2021-Developed scaled coaching and training initiatives for hypothesis generation, pattern recognition, business writing and customer acumen -Streamlined and standardized workflows, decreasing end-to-end research production cycle time by 40%-Project managed 50+ research deliverables with stakeholders across business units at various levels

-Co-led development and execution of programming and onsite experience for biannual leadership roundtables with Martech and advertising executives-Codified best practice solutions for challenges related to personalization, Martech stack management, and content marketing operations-Accelerated post-acquisition integration by advising on product portfolio rationalization, team restructuring and new operating processes

- Co-managed early-stage Challenger Marketing product roadmap through product vision setting, leadership buy-in, design direction, mvp market testing, launch promotion and commercial team training; generated $1.6M in first 2 years - Sourced and developed partnership ecosystem with 8 creative agencies and technology providers for beta content production, demand generation and predictive analytics solutions - Built and implemented sales enablement tools (messaging, collateral) and marketing content (website, events, campaigns) to increase awareness and adoption of new product suite -Established customer advisory board of 15 progressive marketing executives to identify emerging customer needs, validate growth opportunities and improve competitive differentiation; initiative earned firmwide 2015 Member Impact Award

- Partnered with 10+ commercial teams, leading exploratory discussions to diagnosis business problems and prescribe recommended resources for marketing leaders at mid-market organizations - Provided one-on-one client consultations and project support for 200+ clients on a range of topics including digital marketing, content strategy, agency management, strategic planning and value proposition development- Created and delivered customized research presentations and workshops for marketing leaders and their teams in live and virtual events- Leveraged service utilization data and qualitative client feedback for insights on product adoption patterns, high-risk renewal signals and cross-sell/up-sell opportunities

- Developed trusted advisor relationships with C-level commercial executives to drive customer success and account growth opportunities- Primary business contact for 60+ large enterprise accounts, ensuring maximum product and service value realization through best practice case studies, resource allocation benchmarking, talent diagnostics and practitioner tools - Partnered with clients to build service plans from identified objectives, stakeholder priorities, key milestones, potential risks and success metrics; renewed $1.2M contract value annually

- Cultivated high-value clients and maximized product category performance through visual merchandising, personalized clienteling, distinctive VIP events and third-party partnerships- Recognized twice for achieving highest annual North America sales revenue in product category; delivered $5M for two metro-center regions- Maintained strategic alliances with regional stores and corporate product team to negotiate competitive in-store offerings- Coached relationship mangers to deliver compelling brand narratives and product stories, tailored for key client segments and personas