Wayne B. Email & Phone Number

Daisy Hill, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Gove Nt

Brisbane, Australia

-Assist in the development of multiple publication elements within a suite of S1000D XML based Technical Publications including Maintenance Manuals, User Handbooks and Repairable Parts Scales.-Collect, research and analyse Engineering source data for inclusion in Technical Publications -Coordinate the preparation of illustrations by Technical Illustrators.

*Improve customer service experience, create engaged customers and facilitate organic growth  *Take ownership of customers issues and follow problems through to resolution *Set a clear mission and deploy strategies focused towards that mission  *Develop service procedures, policies and standards *Keep accurate records and document customer service actions and discussions  Analyse statistics and compile accurate reports  Recruit, mentor and develop service technicians and nurture an environment where they can excel through encouragement and empowerment *Keep ahead of industry’s developments and apply best practices to areas of improvement  *Control resources and utilise assets to achieve qualitative and quantitative targets  *Adhere to and manage the approved budget *Maintain an orderly workflow according to priorities

Brisbane, Australia

Port Hedland/Broome/Kununurra Wa

• Provide customers with the best service available from WesTrac within the guidelines of company policies and procedures • Promote a “team” workforce through effective leadership, and use the team approach to improve the efficiency and effectiveness of the service department, with a focus on safety and continuous improvement in the workplace. • Lead the field service team to achieve great results including delivering a high level of customer satisfaction through effective team cohesion. • Assist the business in meeting the required goals of the service department. • Specifically focus on safety, flat rate times, technician productivity, workshop housekeeping and job quality. • Ensure Field Service trades people uphold safety and other requirements of client work sites. • Provide input to Regional Manager in relation to Field service personnel performance reviews. • Assist Regional Manager with implementing programs to reduce operating expenses• Reduce lost time expense• Reduce service supplies expense• Identify opportunities to increase market share with current/potential customers and communicate with relevant parties.

Lae Morobe Province

• Supervise/train 34 national mechanics and trades assistants in diagnostics fault finding rebuilds and repairs on a variety of earthmoving equipment• Supervise the running of a busy workshop including auto electricians, spray painters and breakdown fitters in Lae and in the Highlands.• Carry out operator and driver training • Decrease machine down time at our three civil sites by 80%• Increased employee attendance by 40% by providing a safe and friendly environment for them to work in

South East Queensland

• Lead a team of 8 mechanics to prepare machines for sales carrying out mods as per requirements • Liaison with contractors, suppliers and salesmen to achieve the highest quality of service to satisfy the customers’ needs and desires • Achieved a four day maximum build time from sale to delivery dependent on the order and customer needs • Implemented various safety protocols to insure a safe environment which cut LTI s by 60%

South East Queensland

• Carry out full maintenance and breakdown repairs, Component rebuilds and fault finding on the John Deere and Hitachi Range . As well as carrying out PIPS and vehicle mods. DTAC solutions, FIR reporting.• During my time with Hitachi I have been involved in on the job training of apprentices and new employees of John Deere and Hitachi diagnostic hydraulic and electrical systems.• Training operators and salesmen on the new skid steer range • Carrying out maintenance and operator training with Logan City Council Toowoomba Shire Council Brisbane City Council and Queensland rail at various locations in Queensland• Product and customer support of Hitachi mini excavators and John Deere skid steers

Seq ,Surat Basin And Northern Nsw

To coordinate field service work local and interstate. • Operator training of first time operators, Customer relations, fault finding and repairs. • Full maintenance component rebuilds and breakdown repairs of all Sherrin Rentals equipment including rollers, dump trucks, compactors, excavators, dozers, graders, skid steers, water trucks and semi-trailers on site and in the workshop.• Decrease machine downtime by 40% with quick diagnosis and first time repair

Australia

• To lead and coordinate field service work, customer relations fault finding and repairs. Full maintenance and repairs and rebuilds of BUSHMASTER armored vehicles and mine detecting vehicles in workshops and ARMY bases Australia wide • Liaison with the Commonwealth as to maintenance planning and forecasting of the 850 BUSHMASTERS in Australia and the Netherlands Trainer of new employees and army personnel on familiarization and new weapon, fire suppression, Kevlar spall kits and communications hardware installs • Participated as sole breakdown fitter for Army Vehicle trials of 16 vehicles in a 12 week period traveling 6202 kilometres up the east coast of Australia from Pucapunyal to Townsville and back

Cadia Valley Gold Mine Orange Nsw

Servicing, repairs, component rebuild and breakdowns of 793C dump trucks 994 & 980 loaders, 777 water carts and 773 service trucks, 854 855 wheeled dozers, D11s and 16H –24H graders. On 4/4 rotating roster working for a reputable CAT dealer. • Help to cut machines down from 10 trucks to 4 trucks at any one time • Running safety meetings and writing JSEA s and Safe Work Procedures. • Carry out incident reporting and risk assessments

St Marys Nsw

Full maintenance, servicing, pre deliveries, rebuilds and repairs of CASE Agricultural/construction TEREX, SHIBUARA, ASTRA and VIBROMAX machinery in the workshop and field. • Operation of plant equipment.• Assist with national field day setup and customer relations

Certificate Iv, Training And Assessment

Certificate Iii Heavy Vehicle - Earthmoving And Industrial., Pass

Certificate Iii Heavy Vehicle - Road Transport, Pass