Wayne Bailey Email & Phone Number

Maintain oversight of the overall health, feature delivery and user experience of the mobile and online banking platforms.Key responsibilities• Ensure that targets relating to availability, NPS and customer engagement are defined and delivered on.• Manage feature team that delivers core platform features.• Identify and prioritise work items for respective delivery teams.• Collate and present reports to applicable stakeholders pertaining to the mobile app.

Johannesburg, Gauteng, South Africa

Product Manager delivering platform features and capabilities for the Standard Bank Group mobile banking application. Core responsibility is to drive delivery and ensuring that the Agile team is aligned with the strategic objectives of the Digital Platforms business unit.

Johannesburg Area, South Africa

Business analyst working within an Agile feature team focused on enhancing the mobile banking app as a platform. Responsibilities include backlog management, requirements solicitation, documenting user stories and analytics, and stakeholder engagement.

Johannesburg Area, South Africa

Managed the configuration and implementation of various functional components within the Finacle Core Banking project for Standard Bank Africa relating to change requests and system enhancements, specialising in transactional products and lending.

Johannesburg Area, South Africa

Managed the configuration and implementation of the CRM functional component within the Finacle Core Banking project for Standard Bank Africa. Performed data analysis and provided support and guidance during core banking migration to stakeholders across Africa.

Johannesburg Area, South Africa

Performed business analysis for credit and risk systems within Africa, specifically those relating to KYC and risk assessment.

Johannesburg Area, South Africa

Operations Manager for offices focused on small business development within mining and rural communities.

Cape Town Area, South Africa

Provided customer support and user testing of customer software. Drafted processes and user manuals for developed software.

London, United Kingdom

Performed office administration and provided customer support for a telecommunications service provider.

Cape Town Area, South Africa

Project managed the User Acceptance Testing for Old Mutual Banking Services.

Cape Town Area, South Africa

Managed the administrative and back-office support team for Old Mutual Banking Services.

Cape Town Area, South Africa

Performed telephonic sales and provided customer support for various financial service products.

Cape Town Area, South Africa

Fulfilled various roles within a retail banking branch.

Bachelor Of Commerce (Bcom), Business Informatics

Postgraduate Diploma In Management, Management

Dean's list achievement - March 2010

Diploma In Business Analysis, It Business Analysis

Diploma In Project Management, Project Management

Matric