Business and product knowledge (Claims environment)Business AnalysisIn depth TIA system knowledge (Claims)Identify training target audienceConduct TIA System Training (RSA National / Botswana / Namibia)System support to business users following various project implementationsCompiling of business requirements following engagement with respective business stakeholders by means of JAD sessionsVerification and validation of the requirementsCompilation and design of existing and new TIA training manualsTesting for example: User Acceptance testing, Regression testing etc.Configuration management i.e. creating/arranging user profiles and access prior to project go live datesQuality assurance: Systematically checking during the testing phases whether development aligns with business requirements. Risk managementProcess optimizationCompilation of test case scenarios and planningStrategize to ensure delivery of system by given deadline

* Continuously improve claims service, manage claims spend and contain the increase in average cost of claims. * Reduce/maintain own damage service effectively*Act as a claims technical advisor by educating the broker, client and staff about claims processes and procedures* Identify problem areas within the claims service value chain and to find suitable solutions* Measure and track claims service delivery effectively* Ensure adherence to SLA’s* Build and maintain relationships with relevant stakeholders* Ensure effective implementation and compliance of claims/operational systems or procedures* Assist in ad-hoc tasks or requirements i.e.: register an urgent claim, as specified by claims processing regional manager* Ensure data is quality controlled*Effectively communicate and give feedback to clients, staff, call centre or when and as required*Analyse query and complaints trends and suggest solutions* To prepare periodic reports and presentations on project progress, issues and progress against timeline reports/updates