Leader of the Technology and Automation department of Optum Advisory.Focused on creating repeatable and scalable solutions to maximise value and minimise cost for clients in the payer and provider space.Portfolio oversight includes scalable services such as Enrollment as a Service, Care Coordination and Revenue Cycle Optimisation.

Associate Director supporting the Underwriting Operations of Optum Advisory.Responsibility for process improvement, data analytics, plan performance and product design optimisation.

Leading operational improvement teams responsible for quality adherence, regulatory compliance and maximizing operational efficiencies that includes:Redesign and Improvements across 4 global operating sitesImplementing Operational Excellence within the businessAssuming Client relationship management role with all business partnersDelivering keystone projects that have reduced the overall operating budget

I was appointed as Manager of the Strategy office with a focus on training governance and oversight within the Irish Operation in May 2017.With responsibility for leading the design and development of bespoke tools and processes to drive efficiencies within business operations, providing key business leaders with the capability to make data driven decisions that ensures success for today and growth for tomorrow.

I was hired as the lead systems analyst in the establishment of a dedicated legacy development function in the Irish arm of the UHG portfolio.During my time in the role I lead the knowledge transfer process, conducted training and forged lasting relationships with key business partners and stakeholders.I was the lead on the functions first Agile project, piloting the concepts and impacts of Scrum on legacy applications.I overseen the in-sourcing and stabilisation of production support operations, capturing and distributing knowledge, tactical assignment work items and maintaining of service level agreements.

I was hired by Zurich Insurance to work on a key project to in-source the Mainframe function, stabilise the operational activities, optimise the related processes, then document and outsource all related work items.This was done in a tactical and targeted manner, with quality at the heart of all facets of the project, my detailed and robust oversight ensured this was a success with the highest of quality metrics both pre and post project.

Operational support of our business partners day-to-day, handling of requests to gain access to over 1,000 standalone applications across multiple platforms such as Mainframe, Active Directory, Vintella, Unix, Webseal, Oracle, SQL, UDB and DB2 and a host of web-based applicationsResponsible for engineering streamlined security solutions, creation and definition within all platforms, with a key focus on Mainframe administration and specialist IBM business toolsRacf/ Mainframe administration (User account creation, group creation and connections, DB2 administration, protecting class creations for PICS. CICS, Datasets and MQQUEUES)Active Directory administration (Creation of user account, Service accounts, Global groups, Share permissions and role basing LDAT, ACC and Vintella groups)Webseal Administration (Using the IBM TAM environment to protect web based applications, defining webseal instances, ACL groups and tam groups applicable at user and role level)Salesforce platform administrationOracle database definition and administration. End to end administration on the ITIM application, an IBM tool used to control multiple applications at a high level to streamline the application administration to role based V user base Involved in the onboarding of former Hartford employees following the Prudential acquisition and project managing several high profile system upgrades across the wide spectrum of systems my department support.

Support of an AS400 based insurance application system Support of a web based application system and support of agent print systems and Allstate related hardware Troubleshooting insurance applicationsTrained in the insurance process, from writing and rating to bind and completing all manner of insurance policies. I primarily dealt with the company’s field agents in the USA and occasionally with the general publicConsistently surpassed all targets set to me by my team manager and remained in the top 10 percentile of the contact centre analyst statisticsI obtained 3 internal promotions, to Mentor, then subject matter expert the tier 2 specialist, all in a short time frame