Wayne Bowring Email & Phone Number

Manchester, Gb

Holiday Inn Maidenhead/Windsor

Supervise all aspects of the hotel operational issues and drive strategic initiatives to increase hotel operating revenues and profits while protecting the brand integrity through proactive management of company process. Cultivate and maintain key relationships with local business, IHG Corporate Functions and community.Key Accomplishments:Success fully managed multiple aspects including Revenue + 5%, GOP +11%, NOP +12%, Guest Satisfaction +5%, Employee Engagement 88%, and RGI 109.Hotel achieved Meetings Gold Standard in BDRC Venue Verdict for 2016.

Holiday Inn Milton Keynes,

Proved instrumental in managing day-to-day operations of hotel in its identified market segments with a focus on running operations in a lean and efficient way while ensuring consistency and a high standard of service, safety and security to guests and employees. Set and established performance goals for employees, provided regular feedback and facilitated the development of high potential individuals to build a strong talent pipeline.Key Accomplishments:Expertly controlled and achieved Revenue + 9%, GOP +18%, Guest Satisfaction 80%, Employee Engagement 88%, and RGI 125. IHG Leadership Competencies rated as consistently over performing.

Home Counties

Initiated high performance culture for a cluster of hotels in the UK. Managed estate whilst ensuring the base hotel is a role model performance property, as measured by KPOs and other clear observables. The CGM must ensure the successful implementation and embedding of new programs, initiatives or projects into each hotel in the cluster. The CGM is the link of assurance to the senior operations leadership and corporate functions that things are successfully embedded at hotel level. The CGM must also develop colleagues in their cluster and build the talent pipeline.Key Accomplishments:Achieved Revenue +6% on Budget, GOP +15.7% on Budget, Guest Satisfaction +2% 80.3%, Employee Engagement 80%, and RGI 137.6

Milton Keynes, United Kingdom

Expertly controlled the operations of the hotel and performed the core functions associated with communications, marketing, and hotel brand.Key Accomplishments:Significantly improved Employee Engagement from November 2012 to April 2013 of 13 points to 70 as well as improved Guest Satisfaction Scores.Achieved revenue 4% above budget and 10% on prior year, hotel profit growth of 13% on budget and 28% on prior year on year, and GOP 107%.RGI index for the rolling 12 months at 138 number 1 in the market +5 points on prior year. Internal Quality Evaluation Audits improved scores and Pass achieved across all measurements.

Holiday Inn London Heathrow Ariel & M4J4

Successfully managed the operations of an additional hotel while working in Holiday Inn.Key Accomplishments:Took active role in negotiation of Airline Crew Contracts valued at £2.5million per annum.Brought improvements in KPI’s for the Hotel covering Employee Engagement, Guest Satisfaction, Revenue and GOP.Letter of thanks for improvements seen in performance of the property by owner representatives.1st Quarter 2012 Budget Delivered and maintained RGI growth of 6 points cross the

Holiday Inn London Bexley

Holiday Inn Ashford Central

Holiday Inn London Brent Cross

North West Uk