Wayne Proctor 🚀 Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Fusion Connect manages, orchestrates, and secures the critical technology that keeps businesses connected to employees, partners, customers, and systems, enabling them to collaborate and exchange data in a frictionless manner. We keep business secure, with centralized management of a zero-trust security approach that safeguards networks, people, and data.

Atlanta, Georgia, United States

• Responsible for hiring, developing, managing, and leading a team of 10 Sales Executives to drive revenue growth.
• Focal point was creating incremental revenue growth within the existing customer base through proactive outbound engagement, account management activities and direct efforts.
• Responsible for identifying new sales opportunities and churn mitigation.
• Project managed instructional design of new curriculum for specific trainings for new hires.

Atlanta, Georgia, United States

• Responsible for hiring, developing, managing, and leading my team of Sales Executives to drive revenue growth and consistently meet and exceed sales goals.
• Responsible for monthly forecasting and accurately entering all sales activity into Salesforce (CRM) daily.
• Assisted team members in making cold calls, tele-marketing, lead groups, chamber meetings etc. to increase sales funnel.
• Worked with the back office to ensure customer paperwork is complete and clean so the order flow process runs smoothly, and the customer is installed in a timely manner. Trained reps to do the same creating efficiency.
• Responsible for the timely completion of all required reports and presentations for the team.
• Exceeded monthly Team Leader quota averaging 150% to quota.

Atlanta, Georgia, United States

• Responsible for growing net new revenue and working within an existing customer base by identifying and closing business without territory restrictions via relationship building and consultative selling.
• Managed a book of business consisting of mid-sized and enterprise level accounts successfully growing the relationships to create and complete full sales cycle opportunities with C-Level Executives.
• Utilized my business and consulting skills to help C-Level Executives understand opportunities to serve their own customers, save resources, secure information and sustain systems.
• Responsible for sourcing and closing marketing-qualified leads through outbound and inbound contact campaigns.
• Identified new sales opportunities, maintained customer-satisfaction levels, retained profitable customers and upsold customers positioning the entire product suite.
• Solved Business problems by becoming a trusted advisor to Birch’s customers and Partners.

Alpharetta, Georgia, United States

• Managed 20 to 28 sales professionals maximizing customer growth and retention
• Top Sales Supervisor spanning 12 consecutive months in 2015 with an average of 195% to sales quota
• Provided motivation to sales professionals through individual contact, goal setting, team meetings, and creation of incentive plans
• Trained staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead penetration and high close rates.
• Consistent exercise of independent judgment and discretion in matters of significance
• Ensured the implementation of company and departmental programs and policies

Alpharetta, Georgia, United States

• Managed team focused on growing existing business customers. The team acted as a business partner to existing customers with an emphasis on driving revenue by upselling/cross selling and positioning the entire product.
• Hyper focus on enhancing customer satisfaction through regular contact and problem resolution
• Performed side by side coaching and phone monitoring to ensure compliance with sales techniques, strategies and quality standards
• Held regular team meetings to improve skills, share best practices and deliver key communication
• Developed and implemented sales strategies to meet team revenue goals
• Completed daily reporting, approval of sales, forecasting and analyzation of numbers

Alpharetta, Georgia, United States

• Worked with supervisor to coordinate a wide range of supervisory tasks. This included, coordinating workflow, providing training, giving direction and managing the team solely in absence of supervisor
• Evaluated and coached agent performance through daily monitoring/feedback sessions, and monthly objective reviews
• Always promoted and maintained a positive and enthusiastic work environment to help drive sales
• Maintained above-average knowledge of products, procedures, and policies
• Ensured the implementation of company and departmental programs and policies
• Prepared sales documentation for work orders, process special requests for services

Alpharetta, Georgia, United States

• Responsible for making outbound calls to existing customers to sell and or upsell the entire product suite. Products sold were High Speed Internet, VoIP phone service and Video service
• Exceeded monthly sales goal averaging above 170% to plan
• Demonstrated strong influencing skills with customers, influencing them to purchase products and services
• Remained knowledgeable with product services and aware of competitor’s services, offers and initiatives
• Maintained proficiency of billing systems and sales automation tools