Fusion Connect manages, orchestrates, and secures the critical technology that keeps businesses connected to employees, partners, customers, and systems, enabling them to collaborate and exchange data in a frictionless manner. We keep business secure, with centralized management of a zero-trust security approach that safeguards networks, people, and data without impacting reliability or productivity -- all backed by our industry leading service guarantee. For more information, go to www.fusionconnect.com or call me at 678-370-2908.

• Responsible for hiring, developing, managing, and leading a team of 10 Sales Executives to drive revenue growth. • Focal point was creating incremental revenue growth within the existing customer base through proactive outbound engagement, account management activities and direct efforts.• Responsible for identifying new sales opportunities and churn mitigation.• Project managed instructional design of new curriculum for specific trainings for new hires.

• Responsible for hiring, developing, managing, and leading my team of Sales Executives to drive revenue growth and consistently meet and exceed sales goals. • Responsible for monthly forecasting and accurately entering all sales activity into Salesforce (CRM) daily. • Assisted team members in making cold calls, tele-marketing, lead groups, chamber meetings etc. to increase sales funnel. • Worked with the back office to ensure customer paperwork is complete and clean so the order flow process runs smoothly, and the customer is installed in a timely manner. Trained reps to do the same creating efficiency. • Responsible for the timely completion of all required reports and presentations for the team.• Exceeded monthly Team Leader quota averaging 150% to quota.

• Responsible for growing net new revenue and working within an existing customer base by identifying and closing business without territory restrictions via relationship building and consultative selling. • Managed a book of business consisting of mid-sized and enterprise level accounts successfully growing the relationships to create and complete full sales cycle opportunities with C-Level Executives.• Utilized my business and consulting skills to help C-Level Executives understand opportunities to serve their own customers, save resources, secure information and sustain systems. • Responsible for sourcing and closing marketing-qualified leads through outbound and inbound contact campaigns.• Identified new sales opportunities, maintained customer-satisfaction levels, retained profitable customers and upsold customers positioning the entire product suite.• Solved Business problems by becoming a trusted advisor to Birch’s customers and Partners.• Consistently met and exceeded the monthly revenue quota.• SME (subject matter expert) – Manage Services, Cloud phone systems and Cloud servers. SaaS and IaaS offerings within Birch.

• Managed 20 to 28 sales professionals maximizing customer growth and retention • Top Sales Supervisor spanning 12 consecutive months in 2015 with an average of 195% to sales quota• Provided motivation to sales professionals through individual contact, goal setting, team meetings, and creation of incentive plans• Trained staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead penetration and high close rates. • Consistent exercise of independent judgment and discretion in matters of significance • Ensured the implementation of company and departmental programs and policies• Completed daily reporting, analyzing of numbers and forecasts• Conducted interviews and hiring for the Sales department• Approved employees time, managed schedules and time off requests to meet the needs of the business

• Managed team focused on growing existing business customers. The team acted as a business partner to existing customers with an emphasis on driving revenue by upselling/cross selling and positioning the entire product suite • Hyper focus on enhancing customer satisfaction through regular contact and problem resolution • Performed side by side coaching and phone monitoring to ensure compliance with sales techniques, strategies and quality standards • Held regular team meetings to improve skills, share best practices and deliver key communication • Developed and implemented sales strategies to meet team revenue goals • Completed daily reporting, approval of sales, forecasting and analyzation of numbers • Implemented and tracked motivational programs to enhance performance • Responsible for conducting performance reviews, interviews and hiring decisions • Approved employees time, managed schedules and time off requests to meet the needs of the business

• Worked with supervisor to coordinate a wide range of supervisory tasks. This included, coordinating workflow, providing training, giving direction and managing the team solely in absence of supervisor• Evaluated and coached agent performance through daily monitoring/feedback sessions, and monthly objective reviews• Always promoted and maintained a positive and enthusiastic work environment to help drive sales • Maintained above-average knowledge of products, procedures, and policies• Ensured the implementation of company and departmental programs and policies• Prepared sales documentation for work orders, process special requests for services• Assisted representatives on sales team enter change of service orders and work through error codes• Assisted new hire training classes with the Avaya Predictive Dialing System and third-party verification portions • Exceeded monthly quota maintaining an average of 180%

• Responsible for making outbound calls to existing customers to sell and or upsell the entire product suite. Products sold were High Speed Internet, VoIP phone service and Video service• Exceeded monthly sales goal averaging above 170% to plan• Demonstrated strong influencing skills with customers, influencing them to purchase products and services• Remained knowledgeable with product services and aware of competitor’s services, offers and initiatives • Maintained proficiency of billing systems and sales automation tools