Wayne Clark Email & Phone Number

Sydney, New South Wales, Australia

New South Wales

•Support Online Store Network•Support online store and state teams to deliver online operational KPI’S.• Support the recruitment, training, mentoring, coaching and development of online store teams• Implement and maintain standard operating practices particularly relating to the processing and management of online orders• Investigating store exceptions and communicating route cause.• Resource planning and forecasting• Communicate Operational KPIs top key stakeholders• Productivity (Units Per Hour)• Safety• Relentless focus on lowest cost to serve.•Develop strong working relationships with store managers, store management team, zone managers, state managers and store team members.• Develop strong working relationships with other functions e.g. Store Operations, Store Support, Safety, Audit and all Online functions including Customer Service.• Coach and facilitate the continuous improvement of the online fulfilment process.• Maintain, implement and manage best practices across the online store network.

• Demonstrating standards outlined in ‘What Great Looks Like’.• Demonstrating behaviours that are aligned with Kmart UGR’s.• Developing high performing teams.• Recognising and rewarding high performance.• Managing underperforming team members.• Effective recruitment and selection.• Delivering outstanding customer service and experience.• Participate in the completion of assigned activities from the store safety activity book• Proactively participate and promote store safety programs and activities• Ensure team members receive appropriate safety instruction, training and supervision• Participate in the incident and injury management program, and actively support injured team members recovery.• Assist in the implementation of and manage emergency response and building evacuations including trial evacuationsCompleting relays/new lines.• Standard layout updates.• Managing Low SPL’s.• Managing Samples/Displays and Windows.• Ends/Tables/Flat decks.• Supplier/company rep liaison.• Ordering.• Data integrity Leading and coordinating daily presentation process to ensure that high standards of merchandise presentation are maintained.• Leading and coordinating regular refresh activities.• Colour blocking (and sizing) standards and processes are maintained.• Customer path/daily tours completed to ensure standards maintained and sales opportunities maximised.• Presenting the store to a high standard through management of regular cleaning• Advertising.• POS implementation.• Following 3 or less process.Department/special customer service.• Ensuring customer complaints are well managed and followed through to closure.• Ensuring correct and timely product assembly.• Preparing customer pick-ups

Bankstown, New South Wales, Australia

Manage invoice, payroll, cash & repairs & returns processes.Co-ordination of all stock take activities.Co-ordination of recruitment, induction & training.Manage all in store reporting & operating systems. Manage compliance of Kmart procedures, policies both business & legislative.Co-ordination of all Occupational Health and Safety (OH&S) procedures across the entire store.Manage all in store lay-by processes.Multi skill team members for business critical processes.Co-ordination of asset protection reportingAdminister the implementation of the store safety plan, including coordinating the activities and completing the minutes of the safety committeeMaintain applicable registers and documentationWork safety, do not place others at risk of injury and escalate issues to line manager, as appropriateDeliver a high standard of customer service at the Checkouts, Service Desk and Store Entry (Customer Greeter).Develop Team Members in efficient checkout operation.Minimise loss by adherence to Kmart policies and procedures.Effective rostering of Team MembersMaintain merchandise presentation at the checkoutsEnsures all registers are in good working condition and any problems logged through Helpdesk are followed up.Manage Price Change Activity and Price Integrity across the CheckoutsMaintain a safe working environment for employees, contractors and customersCompliance to procedures, policies and standards - both business and legislativeHigh standards of store cleanliness across front of store

Bankstown

Manage invoice, payroll, cash & repairs & returns processes.Co-ordination of all stock take activities.Co-ordination of recruitment, induction & training.Manage all in store reporting & operating systems. Manage compliance of Kmart procedures, policies both business & legislative.Co-ordination of all Occupational Health and Safety (OH&S) procedures across the entire store.Manage all in store lay-by processes.Multi skill team members for business critical processes.Co-ordination of asset protection reportingAdminister the implementation of the store safety plan, including coordinating the activities and completing the minutes of the safety committeeMaintain applicable registers and documentationWork safety, do not place others at risk of injury and escalate issues to line manager, as appropriate

Merrylands

Manage invoice, payroll, cash & repairs & returns processes.Co-ordination of all stock take activities.Co-ordination of recruitment, induction & training.Manage all in store reporting & operating systems. Manage compliance of Kmart procedures, policies both business & legislative.Co-ordination of all Occupational Health and Safety (OH&S) procedures across the entire store.Manage all in store lay-by processes.Multi skill team members for business critical processes.Co-ordination of asset protection reportingAdminister the implementation of the store safety plan, including coordinating the activities and completing the minutes of the safety committeeMaintain applicable registers and documentationWork safety, do not place others at risk of injury and escalate issues to line manager, as appropriate

Blacktown

Deliver a high standard of customer service at the Checkouts, Service Desk and Store Entry (Customer Greeter).Develop Team Members in efficient checkout operation.Minimise loss by adherence to Kmart policies and procedures.Effective rostering of Team MembersMaintain merchandise presentation at the checkoutsEnsures all registers are in good working condition and any problems logged through Helpdesk are followed up.Manage Price Change Activity and Price Integrity across the CheckoutsMaintain a safe working environment for employees, contractors and customersCompliance to procedures, policies and standards - both business and legislativeHigh standards of store cleanliness across front of store

Stanhope Gardens

Accurate & timely receipting of merchandise.Sorting merchandise into areas for processing to the Sales floor.Filling all merchandise across all locations.Regular requisition of merchandise from reserve locations & reverse requisition program in place.Scan & pack away reserve stock into applicable fixture locations.Manage customer pick up & delivery requirements (sale by sample & Direct To Customer (DTC)Action Out of Stock Feedback exception reports.Action Negative Stock on Hand reports.Coordinate security tagging requirements for all merchandise areas.Manage stock rotation for consumable merchandise in all reserve & selling area locations.Coordinate store to store transfer, & Reverse Logistics (RLO) dispatches (Hanger recycling, Soiled and Damaged (S& D) returns, supplier returns)Coordinate load roster & diversion requirements with DC management * Control raincheck stock receiptsCoordinate Lay-by Return To Sale (RTS) to the sales floor

North Rocks

Rousehill

Night filling operations•Movement of stock•Ensuring sales budgets are achieved•Minimising losses•Coach and mentor associates within the departments to encourage teamwork•Addressed customer inquiries and resolved complaints.•Delivered excellent customer service by greeting and assisting each customer

Rousehill

Provide support to the department and management team ensuring sales budgets are achieved and losses and expenses are minimised.•Handle customer queries when required•coach and mentor associates within the departments to encourage teamwork.•Ensure a consistent high standard of presentation and that promotions are tied up.•Ensure price integrity for all items in the department

Plumpton

Providing exceptional customer service•Maintaining the area in which I am working•Complete managers notes•Putting up shelf labels to make sure prices are correct•Tying up the brochure, by placing shelf talkers, and placing stock on show•Reverting the old brochure back to normal prices•Placing all returns back on show•Remove Stolen or damaged merchandise from show and placing it in its designated area in S&D.