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Wayne Cox Email & Phone Number
Director Service Management
at
Thomson Reuters
1 work email found
@tr.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Director Service Management
Location
London, England, United Kingdom
Company size
Who is Wayne Cox? Overview
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Quick answer
Wayne Cox is listed as Director Service Management at Thomson Reuters, a company with 35941 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at tr.com and a matched LinkedIn profile for Wayne Cox.
Wayne Cox previously worked as Director, SIAM Service Manager at Thomson Reuters and Manager, Incident Management at Refinitiv. Wayne Cox studied at Huntleys Secondary School.
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Email format at Thomson Reuters
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{first}.{last}@tr.com
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Profile bio
About Wayne Cox
I’ve accumulated nearly 30 years experience in the IT Industry, from starting out as an Engineer to becoming an established leader in various Service Management roles. I joined former Reuters in 2003 which became Thomson Reuters and briefly worked for Refinitiv following TR’s sale of their Financial & Risk business. I have now returned to Thomson Reuters. I’m a qualified ‘ITIL Expert’, and a highly customer focused IT Manager with a wealth of ITIL service management experience and a passion for improving service and the overall Customer experience. I consider myself a strong, but fair people Manager with good strategic awareness and the drive and enthusiasm to deliver.I am currently in a new role as a Director, SIAM Service Manager, following 4 years managing the Major Incident and Problem Management teams globally for TR’s Data Centre Operations. In previous roles at TR I was the Global Process Owner for Incident Management, where I developed and deployed ITIL best practice processes to thousands of employees around the World. I’ve also headed up Service Management for the Reuters Editorial, News & Media and have managed Global Change and Problem Management Teams. Born in Tunbridge Wells, Kent in the UK where I still live today with my wife, we have two great children and two dogs.
Current workplace
Wayne Cox's current company
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Thomson Reuters
17 roles
Wayne Cox work experience
A career timeline built from the work history available for this profile.
Director, Siam Service Manager
CurrentThis is a new role responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from IT Service Providers (both internal and external) by focusing on the following: Service quality, measurement, and integration with Service Providers, including day-to-day management and operational escalations as.
Feb 2019 - Present
Manager, Incident Management
Managing the Global Major Incident Management (MIM) Team for Refinitiv following TR’s sale of their Financial & Risk business.
Oct 2018 - Jan 2019
Manager, Incident And Problem Management
Accountable for the Global Major Incident Management (MIM) and Problem Management Teams. Responsible for managing a complex array of Major Incidents and Problems with multiple internal and external providers, spanning Infrastructure, information security, cloud and application technologies.
Jan 2015 - Oct 2018
Global Process Owner, Incident Management
Accountable for the Thomson Reuters Incident Management Process and Major Incident Management (MIM) Teams.
Jun 2012 - Jan 2015
Head Of Service Management For Editorial, News & Media
The Head of Service Management for the Reuters Editorial, News & Media business was responsible for the effective day-to-day operations of the Problem, Change, Release, Capacity and other ITIL management processes.
Apr 2009 - Jun 2012
Global Change Manager
The role was responsible for the management and control of Technology changes to Thomson Reuters production systems.
Sep 2007 - Apr 2009
Regional Problem Manager
Managed the EMEA Problem Management Team responsible for facilitating, tracking and reporting of root cause analysis, workarounds and permanent solutions following major customer impacting Incidents.
Jun 2006 - Sep 2007
Senior Problem Analyst
Facilitating, tracking and reporting of root cause analysis, workarounds and permanent solutions following major customer impacting Incidents.
Jun 2004 - Jun 2006
Senior Quality Analyst
Dec 2003 - Jun 2004
Service Improvement Manager
This role was to improve the overall customer experience through the management and analysis of customer feedback; then the identification and facilitation of improvements to all UK IT services and processes.
Mar 2003 - Dec 2003
Service Delivery Manager
The primary role was ensuring that agreed Service Level Targets were being met on an on-going basis and reported on through service level reports and service review meetings. When targets were missed, my role was to collaborate with the customer and suppliers to seek improvements, normally requiring a service improvement plan (SIP). On a day to day basis I.
Jan 2001 - Feb 2003
Service Delivery Manager
Npi
Leading a team responsible for the incident and problem management processes, overseeing high priority escalations and requests. Representing IT to key business management, including service level reporting and customer satisfaction surveys.
Jan 1998 - Jan 2001
Senior It Support Analyst
Npi
Jan 1997 - Jan 1998
Lan Administrator
Npi
Jan 1996 - Jan 1997
Network Analyst
Npi
Jan 1989 - Jan 1996
Clerical Assistant
Npi
Sep 1988 - Jan 1989
Team & coworkers
Colleagues at Thomson Reuters
Other employees you can reach at tr.com. View company contacts for 35941 employees →
LA
Lubna Ahmad
Colleague at Thomson Reuters
New Delhi, Delhi, India, India
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NS
Niña Sinen-Mabazza
Colleague at Thomson Reuters
Prague, Prague, Czechia, Czech Republic
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AR
Atul Rathi
Colleague at Thomson Reuters
Bengaluru, Karnataka, India, India
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SH
Steve Hill
Colleague at Thomson Reuters
St Paul, Minnesota, United States, United States
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AA
Arlette Araceli Molina Herrera
Colleague at Thomson Reuters
Torreón, Coahuila, Mexico, Mexico
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ML
Marc Laganiere
Colleague at Thomson Reuters
Capitale-Nationale, Quebec, Canada, Canada
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EW
Eric, Wenzhe Zhao
Colleague at Thomson Reuters
Hong Kong SAR, Hong Kong
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RG
Radhika Gupta
Colleague at Thomson Reuters
Hyderabad, Telangana, India, India
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JG
Jack G. Conrad
Colleague at Thomson Reuters
Greater Minneapolis-St. Paul Area, United States, United States
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KB
Kelvin Barredo
Colleague at Thomson Reuters
Metro Manila, National Capital Region, Philippines, Philippines
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Lubna Ahmad
Colleague at Thomson Reuters
New Delhi, Delhi, India, India
View →
NS
Niña Sinen-Mabazza
Colleague at Thomson Reuters
Prague, Prague, Czechia, Czech Republic
View →
AR
Atul Rathi
Colleague at Thomson Reuters
Bengaluru, Karnataka, India, India
View →
SH
Steve Hill
Colleague at Thomson Reuters
St Paul, Minnesota, United States, United States
View →
AA
Arlette Araceli Molina Herrera
Colleague at Thomson Reuters
Torreón, Coahuila, Mexico, Mexico
View →
ML
Marc Laganiere
Colleague at Thomson Reuters
Capitale-Nationale, Quebec, Canada, Canada
View →
EW
Eric, Wenzhe Zhao
Colleague at Thomson Reuters
Hong Kong SAR, Hong Kong
View →
RG
Radhika Gupta
Colleague at Thomson Reuters
Hyderabad, Telangana, India, India
View →
JG
Jack G. Conrad
Colleague at Thomson Reuters
Greater Minneapolis-St. Paul Area, United States, United States
View →
KB
Kelvin Barredo
Colleague at Thomson Reuters
Metro Manila, National Capital Region, Philippines, Philippines
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1 education record
Wayne Cox education
-
Huntleys Secondary School
FAQ
Frequently asked questions about Wayne Cox
Quick answers generated from the profile data available on this page.
What company does Wayne Cox work for?
Wayne Cox works for Thomson Reuters.
What is Wayne Cox's role at Thomson Reuters?
Wayne Cox is listed as Director Service Management at Thomson Reuters.
What is Wayne Cox's email address?
AeroLeads has found 1 work email signal at @tr.com for Wayne Cox at Thomson Reuters.
Where is Wayne Cox based?
Wayne Cox is based in London, England, United Kingdom while working with Thomson Reuters.
What companies has Wayne Cox worked for?
Wayne Cox has worked for Thomson Reuters, Refinitiv, Pricewaterhousecoopers - Service Delivery Center (Pwc Sdc), Amp, and Npi.
Who are Wayne Cox's colleagues at Thomson Reuters?
Wayne Cox's colleagues at Thomson Reuters include Lubna Ahmad, Niña Sinen-Mabazza, Atul Rathi, Steve Hill, and Arlette Araceli Molina Herrera.
How can I contact Wayne Cox?
You can use AeroLeads to view verified contact signals for Wayne Cox at Thomson Reuters, including work email, phone, and LinkedIn data when available.
What schools did Wayne Cox attend?
Wayne Cox studied at Huntleys Secondary School.
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