Wayne Dyess Email & Phone Number

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

Responsibilities included working with financial corporations to develop/improve software solutions related to business process such as billing, payments, etc. Performed Integrated Release Manager duties within the Deposits and payments area at Bank of America. Supported development teams with implementing software changes.

Delivered professional certified meeting facilitation of requirements workshops, focus groups and other meetings. Consistently received high scores and positive comments on participant surveys. Worked with project managers on developing goals and detailed agendas for each session.Provided consultant services to the technology development areas on software development methodologies, processes and tools. Participated in project related meetings and activities, assisting the project manager in the development and implementation of the software solution. Educated project managers on the tools and processes required for successful software development at the bank.

Delivered meeting facilitation of requirements workshops, deliverable walkthroughs, focus groups and other meetings. Worked with project managers on developing goals and detailed agendas for each session.Provided consultant services to the technology development areas on software development methodologies, processes and tools. Performed periodic software audits to ensure quality of the deliverables and to identify areas for improvement.Developed and conducted monthly education classes on the software development methodology used at the bank. Conducted semi-annual education sessions on changes to the methodology. Prepared and delivered a series of workshops on how to most effectively utilize the software development tools and processes.Assisted the education department with the delivery of several courses including problem management, project management, conflict resolution, and presentation skills.

Managed the efforts of three project teams that provided specialized software solutions for the bank in the areas of customer correspondence and cardholder statements. Responsible for all project management activities for the area including project estimation, management reporting and oversight of the software development methodology.Performed end-to-end project management activities for the de-conversion of MBNA's Business Card Portfolio. Responsible for coordinating the efforts of several application areas and monitoring the progress of each area. Managed the efforts of a software development team that provided support and expertise to third party banks who utilized the processing capabilities of MBNA. Reviewed project documentation for accuracy and consistency to ensure that the solution would be implemented with the highest quality.

Participated in the Total Quality Management program as a facilitator educating over 500 people on quality techniques and tools. Coached over 70 quality teams in utilizing the processes and tools to identify problems within the organization and develop potential solutions.

Participated and managed the efforts of several software development teams within the Telephone Card Abuse area. Implemented a number of projects that reduced the amount of telephone calling card fraud by over eighty percent during a twelve month timeframe. Managed a software development team that provided maintenance of billing systems software applications that prepared statements for telephone service customers.

Bachelor Of Science (Bs), Psychology

Mba, Management And Marketing

Graduated with High Honors

Bba, Management

Graduated with Honors.

Aa, Liberal Arts