Wayne Baker Email & Phone Number

United States

Warrendale, Pennsylvania, United States

 Directed and performed all mining control repair to ensure that it met Mine Safety and Health Administration (MSHA) regulations and performed in-depth component level repair work and testing. Performed repairs and testing on overhead crane and mobile remote controls at component level repair.  Less than 1 percent of my repairs led to shop warranty claims. Tested and tuned analog and digital RF circuits to ensure they met manufacturer's specifications.  Utilized and maintained the following instruments and diagrams to execute daily duties and projects: digital multimeter, oscilloscope, function generator, signal generator, logic analyzer, spectrum analyzer, RF power meter, soldering iron, schematics, customer/project specific drawings, various test fixtures, etc.  Maintained detailed Return Material Authorization repair reports for ISO 9001 standards.  Trained and mentored junior staff on Cervis’ policies and procedures related to testing, documentation, repair, etc.  Ensured that Return Material Authorizations were processed in a timely manner and that warranty requests were valid to ensure Cervis remained profitable on repairs submitted and completed. Prioritized projects based on due dates and critical needs of customers.  Partnered with CEO and VP of Engineering to make design or software changes/updates.  Assisted Director of Production by troubleshooting boards and performing root cause analysis to accelerate productivity and efficiency and to decrease potential warranty costs.  Led cross functional training with Production staff to ensure they understood failure root causes to increase effectiveness in the future.  Traveled to various sites nationally to ensure effective methodologies were utilized to troubleshoot or update equipment for safety standards while focusing on maintaining the customer’s own OEE, Overall Equipment Effectiveness.  Engaged customers to expedite repairs and ensure client satisfaction.

Pittsburgh, Pennsylvania, United States

 Installed and commissioned battery systems for various companies in the Greater Pittsburgh Region i.e., PNC Bank, Verizon, Consolidated Communications, etc.  Verified all wiring was completed properly, batteries were within tolerance and specifications, and charging properly utilizing technical skills and tools such as multimeter and hydrometer. Performed preventative maintenance as necessary.  DC Power Equipment included: UPS Batteries, Chargers and Rectifiers, Telecom Batteries, Switchgear Batteries, Electric Forklift Batteries, etc.  Worked with battery power distribution ranging from 24V to 350V DC.

Pittsburgh, Pennsylvania, United States

 Promoted from Technician to Location Manager to Senior Management within 4 years of start date due to exemplary performance, rapport with staff, and client satisfaction.  Oversaw over 25 arcade locations including Six Flags & Great Wolf Lodge parks across the United States, Canada, and other privately owned theme parks i.e. Waldameer in Erie, PA. Annual Revenue $750K to $250K per location.  Required extensive national travel 50%-75% depending on season and the ability to be on call 24/day.  Reviewed weekly location reports, performed revenue and key game analysis, pay out percentage/product paid out analysis, labor hours vs. location sales, and identified adjustments needed to maintain proper revenue targets. Presented weekly performance metrics to Vice President of Special Projects and Corporate Controller to further discuss performance of locations and individual pieces of equipment to maximize revenue potential and discussed any variances.  Communicated with Vice President of Special Projects daily to discuss personnel matters, profitability, location design and layout, setups/teardowns, rotation of game effectiveness at various locations, marketing promotions, parks flagged for inspection, etc.  Implemented loss mitigation procedures to ensure profitability was maximized.  Hired, trained, and developed technicians i.e. the location managers, and other staff.  Identified and implemented areas of improvement i.e., staff efficiency and productivity.  Inspected locations regularly to ensure that Cleveland Coin standards were maintained and facilitated struggling locations to achieve compliance. Provided 24/7 on call trouble shooting assistance to technical service team.  Mediated and resolved conflicts with location management and cross functionally.  Performed expert level troubleshooting, component level repair and testing on site, and in some cases, worked with the manufacturer to resolve issues.

Pittsburgh, Pennsylvania, United States

 Maintained and repaired Kodak, Konica, and Picker X-ray process equipment. Performed quality control of X-ray films and process chemicals. Worked with senior field engineers to assure maximum reliability and minimum down time of equipment. Inventoried levels of consumable materials and worked with customers to keep supplies on hand.

Bachelor Of Science - Bs, Electrical Engineering Technologies

Associate Of Science - As, Electrical Engineering Technologies