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Wayne Edwards Email & Phone Number
Service Desk Technical Lead
at
wienerberger UK
1 work email found
@wienerberger.co.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Technical Lead
Location
Stockport, England, United Kingdom
Company size
Who is Wayne Edwards? Overview
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Quick answer
Wayne Edwards is listed as Service Desk Technical Lead at wienerberger UK, a with 457 employees, based in Stockport, England, United Kingdom. AeroLeads shows a work email signal at wienerberger.co.uk and a matched LinkedIn profile for Wayne Edwards.
Wayne Edwards previously worked as IT Servicedesk Analyst (2nd Line) at Wienerberger Uk and 2nd Line ICT Analyst at Parliamentary And Health Service Ombudsman. Wayne Edwards holds Bachelor Of Arts (B.A.), History, 2:2 from The University Of Huddersfield.
Company email context
Email format at wienerberger UK
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{first}.{last}@wienerberger.co.uk
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Profile bio
About Wayne Edwards
I came to the field of IT following a passion I developed as part of my PC gaming hobby. During the course of building and configuring desktop machine hardware for friends and colleagues I found a passion for desktop support. Combining this skill with my excellent customer service skills, I found that a natural home for me was an IT Helpdesk. I then grew my skills and abilities from there. I have now been in the IT support industry for around 20 years carrying out first line, second line and supervisory roles. At the heart of it all, I just love I.T.
Listed skills include Itil, Active Directory, Citrix, It Service Management, and 19 others.
Current workplace
Wayne Edwards's current company
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Wienerberger Uk
11 roles
Wayne Edwards work experience
A career timeline built from the work history available for this profile.
It Servicedesk Analyst (2Nd Line)
2Nd Line Ict Analyst
Apr 2022 - Aug 2022
2Nd Line It Servicedesk Analyst
Oct 2020 - Apr 2022
It Helpdesk Shift Team Leader
Oldham, United KingdomThis was my 2nd period of work with the Partnership.The role involves the supervision of 7 staff on a 1st Line IT Helpdesk. Our desk supports 1500 staff across 300 offices utilizing a Citrix environment. Within this role I am direct line management for 3 staff and support them in terms of collation of data to assess their development, coaching, and performance management. I Deliver high quality customer services in respect of incident management and request fulfilment following the ITIL model. I undertake IT maintenance tasks, proactive monitoring of systems and incident fixes at both first and second line technical level.
Feb 2017 - Oct 2020
It Helpdesk Manager
In this role I was responsible for the management of 4 Staff on the service desk, ensuring that received tickets were dealt with effectively and efficiently. I was also responsible for the day to day coaching, supervision and mentoring of the service desk team. I coached the team in relation to objective setting and performance management, and also began the documentation of processes to bring the company in line with ITIL functions and disciplines.
Nov 2016 - Jan 2017
It Technician
Within this role i was responsible for customer service delivery both over the phone and face to face.I carried out both hardware and Software maintenance, troubleshooting and problem solving on desktop PC’s, laptops printers and peripheral devices. Amongst my tasks were Initial assembly and configuration of desktop PC’s and laptop, along with training delivery to the factory workforce on IT services, products and features. I also looked at the collection of customer satisfaction and performance metrics with the assistance of the Spiceworks helpdesk tool.
Aug 2016 - Oct 2016
It Helpdesk Shift Team Leader
This was my 1st period of work with the Partnership.The role involves the supervision of 7 staff on a 1st Line IT Helpdesk. Our desk supports 1500 staff across 300 offices utilizing a Citrix environment. Within this role I am direct line management for 3 staff and support them in terms of collation of data to assess their development, coaching, and performance management. I Deliver high quality customer services in respect of incident management and request fulfilment following the ITIL model. I undertake IT maintenance tasks, proactive monitoring of systems and incident fixes at both first and second line technical level.
Jan 2013 - Jun 2016
Senior Helpdesk Analyst
Jul 2007 - Jan 2013
It Helpdesk Analyst
Apr 2006 - Jul 2007
It Helpdesk Analyst
Serco Justice
Oct 2004 - Apr 2006
Team & coworkers
Colleagues at wienerberger UK
Other employees you can reach at wienerberger.co.uk. View company contacts for 457 employees →
GT
Garry Tanton
Colleague at Wienerberger UkKingston Upon Hull, England, United Kingdom
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JD
Jonathan Davies
Colleague at Wienerberger UkHove, England, United Kingdom
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NW
Nicky Webb
Colleague at Wienerberger UkStockport, England, United Kingdom
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TM
Tony Mcadam
Colleague at Wienerberger UkScunthorpe, England, United Kingdom
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BM
Bianca Muna
Colleague at Wienerberger UkCrawley, England, United Kingdom
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SW
Simon Wildman
Colleague at Wienerberger UkKidderminster, England, United Kingdom
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JT
Jeremy Tinston
Colleague at Wienerberger UkRochester, England, United Kingdom
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LC
Luke Chambers
Colleague at Wienerberger UkUpchurch, England, United Kingdom
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LT
Laura Tunnicliffe
Colleague at Wienerberger UkWhaley Bridge, England, United Kingdom
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MP
Melanie Pears
Colleague at Wienerberger UkUnited Kingdom
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Garry Tanton
Colleague at Wienerberger UkKingston Upon Hull, England, United Kingdom
View →
JD
Jonathan Davies
Colleague at Wienerberger UkHove, England, United Kingdom
View →
NW
Nicky Webb
Colleague at Wienerberger UkStockport, England, United Kingdom
View →
TM
Tony Mcadam
Colleague at Wienerberger UkScunthorpe, England, United Kingdom
View →
BM
Bianca Muna
Colleague at Wienerberger UkCrawley, England, United Kingdom
View →
SW
Simon Wildman
Colleague at Wienerberger UkKidderminster, England, United Kingdom
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JT
Jeremy Tinston
Colleague at Wienerberger UkRochester, England, United Kingdom
View →
LC
Luke Chambers
Colleague at Wienerberger UkUpchurch, England, United Kingdom
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LT
Laura Tunnicliffe
Colleague at Wienerberger UkWhaley Bridge, England, United Kingdom
View →
MP
Melanie Pears
Colleague at Wienerberger UkUnited Kingdom
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1 education record
Wayne Edwards education
FAQ
Frequently asked questions about Wayne Edwards
Quick answers generated from the profile data available on this page.
What company does Wayne Edwards work for?
Wayne Edwards works for wienerberger UK.
What is Wayne Edwards's role at wienerberger UK?
Wayne Edwards is listed as Service Desk Technical Lead at wienerberger UK.
What is Wayne Edwards's email address?
AeroLeads has found 1 work email signal at @wienerberger.co.uk for Wayne Edwards at wienerberger UK.
Where is Wayne Edwards based?
Wayne Edwards is based in Stockport, England, United Kingdom while working with wienerberger UK.
What companies has Wayne Edwards worked for?
Wayne Edwards has worked for Wienerberger Uk, Parliamentary And Health Service Ombudsman, Great Places Housing Group, The Guinness Partnership, and Verastar.
Who are Wayne Edwards's colleagues at wienerberger UK?
Wayne Edwards's colleagues at wienerberger UK include Garry Tanton, Jonathan Davies, Nicky Webb, Tony Mcadam, and Bianca Muna.
How can I contact Wayne Edwards?
You can use AeroLeads to view verified contact signals for Wayne Edwards at wienerberger UK, including work email, phone, and LinkedIn data when available.
What schools did Wayne Edwards attend?
Wayne Edwards holds Bachelor Of Arts (B.A.), History, 2:2 from The University Of Huddersfield.
What skills is Wayne Edwards known for?
Wayne Edwards is listed with skills including Itil, Active Directory, Citrix, It Service Management, Service Desk, Microsoft Office, Management, and Training.
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