I work in a small family business.We work from Brisbane and Sunshine Coast to small towns and rural properties undertaking maintenance, insurance work, extensions and new builds for houses and sheds. I have been trained by an old fashioned carpenter and joiner, and pride myself on a high quality finish, not just shooting everything together with a nail gun and bogging up the gaps.I develop plans, drawings and specifications to meet custom needs for clients.We work with quality suppliers and subcontractors to ensure client satisfaction, providing the highest quality worksmanship and finish.We have completed many bathroom and kitchen renovations and get a lot of repeat buiness from country areas from Bribane to Central Western Queensland.Home building and industrial construction adopting timber and steel frame construction both on slab and raised construction.I have experience with;- setout, footing excavation, formwork, steel fixing and concrete pouring and finishing. - Frame construction and erection of made on site and prefabbed structures.- installation of trusses- roofing- different wall cladding- brick and block construction- plastering and rendering- glasing and flashings- electrical and plumbing roughin and fit out- insulation installation of foil and bulk insulations- tiling and waterproofing- cabinet making kitchens and bathrooms- paintingI posess:Excavator ticketSkid steer ticketsite safety card height safetyheight safety supervisor

Project manager for a Service Delivery Improvement review and recommendations.My focus was to develop reporting processes from data returned from central job tracking tools logs from phone systems and other tools. Analyse and present data for senior management to highlight areas of focus for improvement to service quality. Working with numerous working parties comprising representatives from both client and tecnical support areas to make recommendations for change and improvement to all aspects of the business including, Tier 2 team support structures, Tier 1 call handling , job logging and warm handover processes. Development of a tecnical services library knowledge base with templates for creating manuals and guides that could be used for training and users self help for simple and complex installs and setup of varied resources.

Manage the day to day operations for up to 1000 clients spread over 4 campuses managing small teams of IT specialists. Identify and implement improved efficiencies accross the Division of TILS, including Office of the DVC, ITS Department, TALSS, QPS and Library, for improved support and service quality for a range of highly technical and non technical clients. Developing unattended installs for windows desktops and laptops in a large network environment. Optimizing the use of SMS management and remote desktop tools to achieve maximum efficiency for a small effective team with a support ratio of up to 250:1. Implement ITIL framework processes for Continuous Service Improvent, by developing reporting of client feedback and satisafaction for all aspects of service support tasks, then feeding this information back into team meetings to empower all staff to actively embrace , service quality and improvent priciples based on measurable results. Managing daily team learning and training opportunities to maximise team abilities and efficiencies. Develop redundancies by cross training all team members in parnering processes to permit the team to back fill other members to provide a consistent focused service experience to clients. Develop "Branding" for our team, by wearing highly identifiable uniforms, regular updates and reporting of all feedback , improvements implemented with clear directions for future direction, to help improve the trust in the quality and ability of the service to meet the current and changing business needs.

Provide Tier 1 and Tier 2 support for staff and students within Creative Industries Faculty. Develop unattended install for desktop PC within the faculty as well as packaging a wide range of software for self install to improve efficencies and help develop a stardard operating environment. Developing and installing computer images for student computer labs running specialist software used for teaching. Support for windows based clients across 3 campuses and 2 offsite locations, assist researchers and post graduates with complex and varied solutions.

Oversee all operations on a daily basis. Deal with staff including processes and implimentation of procedures to better meet business needs. Manage client issues relating to sales and service performance and expectation some real some percieved. Develop efficiencies in processes to reduce business overheads and costs which were typically salary cost related and inefficent processes. Implement staff development policies to optimise staff output, Weekly reporting to the directors for all sales and service matters.

I was responsible for managing staff who provided Tier 1 and Tier 2 support for a vast retail client base. My scope of responsibilty also included a technical manufacturing team. Liasing with suppliers and vendors to resolve complex technical issues.

Handle all warranty for computer equipment and client service both in-house and on-site

I worked full time in this role while studying partime at QUT. My role saw me supervise a small workshop and staff involved with custom prototyping and electronic design,. Printed circuit board design, and manufacturing for 1 off and small production quantities, for a range of private and corporate clients, including sandmining, power station,elevators, process systems, telecomumications and coal mining.

I worked on the Gold Coast region, and backfilled staff for holidays or emergency leave at short notice. This role required flexibility and understanding, as it was always clients facing activites, but I needed to be able to fit quicky from one role to another and then fit in with a new team, potentially every day. Work included cash handling, data processing, reconsiliation. Client enquiries, including international currencies, finance applications and credit card. Some debt collection. Office supervisor roles managing 1 to 10 staff. Staff training for new recruits following well documents bank policies and procedures.