Wayne Hall Email & Phone Number

Covert, Michigan, United States

Infrastructure management at the former Palisades Power Plant

Palisades Nuclear Power Plant, Covert, Mi

Working with the Cyber Security team at Palisades Power PlantNCIRT - Nuclear Cybersecurity Incident Response TeamLearned OpenVMS to work on Plant Processor ComputerWindows 10 MigrationNetwork Support - LAN/WANRemote MonitoringMember of Critical Group with Safeguards

Palisades Nuclear Power Plant, Covert, Mi

Field Services Team Lead, December 2016 – I oversaw a three-man Field Services team.Desktop Support / Field Services Technician July 2015 – December 2016Projects: Weekly team paperwork, and meetings Kept track of team oncall time and created paperwork for monthly oncall pay Managed other team members, reported team progress Cisco WiFi to Aruba WiFi project, installed and solved problems with access points Prepared for Outage 1R25 Programed Cisco Switches needed for Outage 1R25 Used Service-Now to keep track of computer refresh project Restored user data to network directories Installed network printers LAN/WAN Microsoft ServersDesktop Support / Field Services team memberProjects: Outage 1R24, setup and configured hundreds of workstations for outage employees Break/Fix, used Service-Now to track user problem tickets, provided hardware and software solutions PC refresh project replaced outdated user computers Diagnosed network problems, both copper and fiber Worked with Entergy’s in-house support staff and remote HCL teams Part of the critical assets team that worked on security systems Provided 24/7 on-call support

Palisades Nuclear Power Plant, Covert, Mi

I was a contractor for HCL at Palisades Nuclear Plant. I help support hundreds of Windows 7 desktop usersProjects: Prepared for outage 1R24 by creating CBT workstations Break/Fix, repaired users workstations as needed, used Service-Now to track problems Provided 24/7 on-call support Created scripts to do small task such as connecting to the new KMS server

Whirlpool, St. Joseph, Mi

On contract to IBM. I support mobile phones, Blackberry, iPhones and Androids for IBM's client, Whirlpool.Projects: Worked the Maximo and Service-Now ticketing systems to support Whirlpool’s smartphone users Instructed smartphone users on how to use their phones better Ordered data wiring as needed based on Maximo and Service-Now tickets Helped users that need Blackberry, iPhone and Android updates and minor repairs I used Netscout to determine peak usage on high use circuits, analyzed the top talkers I used Netscout for packet capture and analyze as needed

On Contract To Western Michigan University, Kalamazoo, Mi

Projects: Provided desktop support for hundreds of users, including the Office of the President Worked on a project to reorganize departments in eDirectory Provided network support for Netware/OES and Windows Servers users Created new users and printers in eDirectory Maintained Blackberry Enterprise Servers Upgraded users from Windows XP to Windows 7 Configured new workstations and laptops Configured large multi-function machines for network printing and scanning

Ypsilanti, Michigan, United States

Providing workstation support for about 200 users. Some Novell, Some Windows 2003 and Some Citrix.

Grand Blanc, Michigan, United States

I ran on onsite computer and network installation and repair service.

Ann Arbor, Michigan, United States

Contracted out to ADP in Ann Arbor, MIWorked on the Horizon project installing and administrating WinFrame, Metaframe and Windows NT 4.0 servers.Worked with ADP's remote clients

Flint, Michigan, United States

I designed and installed Windows and Netware servers and networks. Often I started from scratch at a business or school and determined what was needed to accomplish the users goals.

Bseet, Electronic Engineering Technology, Electrical, Electronic And Communications Engineering Technology/Technician

Bseet, Electronic Engineering Technology

I studied Electronic Engineering Technology. It required both analog and digital design. My senior project was to design a Z80 based.