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@s3cuso.com
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Wayne Hayes is listed as Manager Workforce Management at S3 Shared Service Solutions, LLC, a with 261 employees, based in Tonawanda, New York, United States. AeroLeads shows a work email signal at s3cuso.com and a matched LinkedIn profile for Wayne Hayes.
Wayne Hayes previously worked as Workforce Management Supervisor at Spectrum and Co Owner at Razr Analytics. Wayne Hayes holds Bachelor Of Science, Criminology And Criminal Justice from Niagara University.
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AeroLeads found 1 current-domain work email signal for Wayne Hayes. Compare company email patterns before reaching out.
A leader in the workforce management field, who has proven the ability to drive KPI results for both internal company, and outsourced call centers. I enjoy working on process improvement, in both technical processes and with staffing solutions, to assist our customers.
Listed skills include Workforce Management, Aspect, Ewfm, Forecasting, and 28 others.
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Manage a remote and diverse workforce of reporting, analysis, schedule and real time management professionals. Ensure company KPI are met in areas of call center metrics and customer experience. Administer workforce tools Community (Five9) and Calabrio on CISCO and Five9 phone switches. Budget and headcount planning
Buffalo/Niagara, New York Area
Implement company wide standardization processes for workforce reporting. Assist 7 vendor partners with a combined 6600 agents, with staffing solutions to ensure service levels and other KPI metrics are met, across multiple contact channels and 3 lines of business. Supervise 13 employees in 6 centers with system access processes, workforce processes, and market level reporting. Aspect eWFM administrator.
Buffalo/Niagara, New York Area
Razr Analytics provides custom Data Modeling, Visualization, Forecasting, and Analysis either stored on our cloud servers or on your company servers, we develop scalable, high ROI, decision support solutions. Our focus is on helping our clients to maximize their profitability by helping them to solve tough problems using innovative data solutions.
Aspect eWFM Administrator, assisting the TWC workforce community with standardized processes across the countrywide Enterprise. Encourage exchange of ideas via conferences, documentation and training. Forecast monthly or daily volumes for three lines of business. Advise and mentor seven outsourced vendors with staffing details & pattern generation.
Amherst, Newyork
Forecast call volumes and perform scheduling functions to optimize staffing efficiency via Aspect Workforce Manager (eWFM). Advise management on call trends and planning of future development in the 900+ employee divisional workforce. Maintain records in various database formats, and provide reporting to center management.
Force management in a large in-bound call center (1000+ employees), with duties including monitoring and managing agent activity, login management, and inbound and outbound call monitoring and forecasting utilizing TCS, Real Time Adherence and Lucent Centre Vu. Assume responsibility for facility operations, working in both a team environment and independently to promote company goals and standards. Supervise and train individuals involved in data entry, staffing adjustment, and clerical duties. Supervised the documentation of all OCC policies and procedures.
Other employees you can reach at s3cuso.com. View company contacts for 261 employees →
Danielle Clarke
Colleague at S3 Shared Service Solutions, LlcWashington Dc-Baltimore Area, United States
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Emna Kahri
Colleague at S3 Shared Service Solutions, LlcUnited States
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Heather Frazier
Colleague at S3 Shared Service Solutions, LlcCarriere, Mississippi, United States
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Nikki Boozer
Colleague at S3 Shared Service Solutions, LlcLinthicum Heights, Maryland, United States
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Redeait Meaza
Colleague at S3 Shared Service Solutions, LlcUnited States
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Cindy Mackey
Colleague at S3 Shared Service Solutions, LlcBaltimore City County, Maryland, United States
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Domonique L.
Colleague at S3 Shared Service Solutions, LlcRaleigh, North Carolina, United States
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Dominique Wyatt
Colleague at S3 Shared Service Solutions, LlcKannapolis, North Carolina, United States
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Donetta Burney
Colleague at S3 Shared Service Solutions, LlcRandallstown, Maryland, United States
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Debra Long
Colleague at S3 Shared Service Solutions, LlcBaltimore, Maryland, United States
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Quick answers generated from the profile data available on this page.
Wayne Hayes works for S3 Shared Service Solutions, LLC.
Wayne Hayes is listed as Manager Workforce Management at S3 Shared Service Solutions, LLC.
AeroLeads has found 1 work email signal at @s3cuso.com for Wayne Hayes at S3 Shared Service Solutions, LLC.
Wayne Hayes is based in Tonawanda, New York, United States while working with S3 Shared Service Solutions, LLC.
Wayne Hayes has worked for S3 Shared Service Solutions, Llc, Spectrum, Razr Analytics, Time Warner Cable, and Geico.
Wayne Hayes's colleagues at S3 Shared Service Solutions, LLC include Danielle Clarke, Emna Kahri, Heather Frazier, Nikki Boozer, and Redeait Meaza.
You can use AeroLeads to view verified contact signals for Wayne Hayes at S3 Shared Service Solutions, LLC, including work email, phone, and LinkedIn data when available.
Wayne Hayes holds Bachelor Of Science, Criminology And Criminal Justice from Niagara University.
Wayne Hayes is listed with skills including Workforce Management, Aspect, Ewfm, Forecasting, Analysis, Sql, Crystal Reports, and Staff Management.
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