Support Services Manager (Asia-Pac)
CurrentThe support services included two parts - education, and technical support; I was responsible for teaching a four-day course, designed for install/ program engineers with a total of twelve training stations, each station included full Control4 solutions across the audio/ video distribution, high/low voltage, lighting, networking, and core system programming.The hardest part is how to accommodate students from different backgrounds so that they can all absorb new knowledge, and appraise my result by the speed of rapid spread of C4 dealers to the whole country, believe I have done a great one!My second role was the lead of technical support, with two engineers, we can support more than 140 dealers across the country and keep in close contact with the HQ, get the latest update, provide user feedback from China, and be the best bridge between the product manager and end-customer.