• Leveraged R programming for in-depth analysis of Press Ganey survey data, pinpointing key areas for enhancement in primary and specialty care.• Conducted demographic and site performance evaluations, providing tailored improvement strategies for all the locations.• Utilized text analytics to extract actionable insights from patient comments, emphasizing recurrent issues in negative feedback.• Applied correlation analysis to identify critical drivers influencing the overall assessment score, offering data-driven recommendations.

• Utilized Python to analyze customer data, including clustering and creating customer profiles, and presented data visualizations to support the development of sales channels and improve service quality.• Assisted the leader in developing sales channels for financial products, summarized and updated clients' information and requirements, and provided customized services that attracted dozens of new customers.

• Collaborated with cross-functional teams to drive operational efficiency and enhance the customer experience.• Assisted the manager in testing the credit system, making the contracts.• Sorted out the customer databases, producing customer data summary tables in Excel.