Wayne Johnson Email & Phone Number

Dewsbury, England, United Kingdom

Morley, England, United Kingdom

- Day-to-day ongoing management and maintenance of Footprints for Group and local countries - Administration of security permissions, and access to Footprints - Working with Group Service Delivery Manager, Group and local colleagues to define and track solutions based on Footprints - Developing, enhancing and maintaining all Footprints instances - Creating appropriate technical and user documentation for ticketing environments - Working with other IT colleagues to monitor and tune Footprints performance - Vendor management of Footprints

Dewsbury, England, United Kingdom

Provide database development support to the software development in-line with the company's development life cycle and development methodology.• Ensure all work is carried out according to the development standards defined by eh Software Development manager, and to actively contribute to evolving those standards.• Participate in the creation and maintenance of functional and technical specifications.• Contribute and maintain database schema design and review proposed database changes by the software developers, ensuring that all databases are appropriately structured, normalised & indexed.• Monitor SQL performance counters and provide statistics on all monitored SQL servers.• Develop crystal & Excel based reports for department heads and one-off projects.• Develop, maintain and provide second line support for in house developed applications, ensuring they continue to function as required and are fit for purpose.• Assist with the annual audit of IT systems and ensure all requested information is provided in a timely and comprehensive manner.

Dewsbury, England, United Kingdom

Monitor and progress all support incidents for all staff members in the IT support system.• Create, maintain and produce regular KPI and time sheet reports for the IT department.• Offer 2nd line support for all Rixonway Kitchens' and Keencost Kitchens' IT systems and business processes.• Ensure IT service level agreements are met and perform analysis and rectification when they are not.• Ensure adequate cover is maintained within the IT support department while balancing available resource with the IT projects manager.• Perform testing and sign-off for medium grade software and system changes.• Delivered an exceptional level of service to customers.• Supported IT Manager in improving operations and resolving issues to deliver top-notch customer service.

Dewsbury, England, United Kingdom

Dewsbury, England, United Kingdom