Wayne Joseph Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London West

As one of the original 16 initially employed I helped to secure contract with BT via round table talks with Tier 3 management and the Marvel Team. Providing staff that had previously never worked with telecoms, the skill, quality standards and confidence to work within the BT Openreach network, I was responsible for the budgeting, tooling and production of the training packages for all staff that were onboarded by the company, my time was split between the three main London houses where I also built a fully usable training room to help facilitate the retention of knowledge taught to the Staff. Through practical reinforcement using the correct tools, safety measures and fault finding techniques while within the network.

South East London

installation and provision of copper and fibre enable broadband telephone lines, overhead work and customer service along with keeping inline with all health and safety procedures in place. maintenance of vehicle, tools and equipment are also essential regular meetings to consult about up coming kpi targets and workload statistics

Watford, United Kingdom

logistics delivery to both residential and business in the Harrow area meet and greet and excellent customer service. manual lifting keeping in line with the companies kpi and sla targets while keeping j line with all health and safety procedural protocols in place.

London, United Kingdom

multi skilled overhead and underground trained copper and Dslam fibre engineer with excellent customer service skills able to develop relationships while working onsite with clients and agents alike and able to risk assess and formulate strategic solutions.

Holloway Road

running of the store when the manager was on leave, including till counts P.O.S. changeover on a monthly basis store keyholder and stock counts on a weekly basis with the store administrator team meetings to update and secure the sales knowledge within staff members. arranging staff outings and nights out

Holloway Road

meet and greetjng of clients obtaining initial information on customers focus and then filtered to the appropriate sales team member. making sure a count of all members of public that enter store. also to try and help close sales and general customer retention when staff are having problems with a client.

Brent Cross

the ascertain the cellular techology requirements needed, cross referenced against the customers airtime and data consumption to tailor the best possible solution for each individual.

Gnvq Business Level 2, Btec Level 2 Business Studies

Activities and Societies: Photography Club, Music engineering

Gnvq Business Studies Level 3, Merit

Activities and Societies: Photography clubBTEC GNVQ Level 3 qualification in business studies

G.C.S.E