Leading a team of 10 inbound Sales Development Reps. Transform lives through learningWith more than 25000+ online training courses, Udemy Business is a global learning solution that helps you drive business outcomes.

Managed a multi region team Inbound/Outbound (EMEA 8 and APJ 3) SaaS selling SDR's focused on Mid Market and Enterprise Organisations within the Contact Centre environment.Skills: New Business Opportunities · Opportunity Identification · Lead Qualification · Candidate Experience · Team Motivation · Strategic Thinking · Sales and Marketing · Marketing Leadership · New Business Development · Sales Strategy · Sales & Marketing Leadership · Key Performance Indicators · Strategic Leadership · Sales Processes · Direct Sales · Sales Management · Management · Coaching

Manager of a team of 10 Outbound SDR's selling all Twilio Products.Twilio's APIs and Customer Engagement Platform can be used to build practically any digital experience, using capabilities like SMS, WhatsApp, Voice, Video, email, fully customisable contact centres (Twilio Flex), 2-FA / Verification and even IoT, across the customer journey. Twilio powers communications for more than 260,000 businesses, and enables over 1 Trillion human interactions every year.Fuel the future of your organisation's customer engagement!

Managed 20+ Inside Opportunity Managers across Western Europe Previously managed Partner Direct/Success Engagement Managers on EMEA Microsoft Partner campaigns. Previously managed a team of Azure Customer Success/Sales Rockstars!N3 is a proven, global sales execution and demand generation services firm. We work with technology and software companies to identify opportunities to generate revenue, help accelerate them through the pipeline and inform marketing and sales strategies with insights from customers.N3 designs and executes large-scale, outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales and custom analytics. We ensure long-term results for domestic and global campaigns with our performance-based approach.Founded in 2004, N3 has a 10-year track record of consistent success for our clients. Headquartered in Atlanta, N3 employs highly skilled, customer-focused people worldwide. We offer global resources with offices in Costa Rica, Dublin, London, Seattle, Singapore, and Fargo, ND.

I was working as part of the Azure Consumption team for the UK market, enabling SMB's to overcome any of their technical blockers and assist with solutions via Azure for their core IT set up while driving further use of Azure services and increase overall consumption on the platform.

Responsibilities included: Enabling new customers on the Azure platform to succeed with their Azure requirements.Management and organisation of my sales pod to reach the quarterly revenue consumption targets for the pod.Managing and nurturing clients that are spending on the Microsoft Azure platform and moving them to commitment plans and Enterprise Agreement $15k+.Contacting new and existing users of Microsoft Azure using MSX CRM to identify, qualify and understand any potential leads via phone and following up with emails.Handling any technical and account issues faced by clients.Communication with international offices on the productivity and practices of our Dublin office.

Enumeration of households for the national Census of Ireland of a dedicated field within a specific Kildare district.Duties included accurate delivery and collection of household forms to properties in my region. Storage and precise organisation and order of all household forms prior to delivery back to Central Statistics Office for processing.

Machinery-user allows users to post all of their machinery for sale on the website where it will be visible to all buyers across the globe that use the website. It also allows users to post an enquiry for wanted machinery and everyone can view and get in touch with directly if they have what another user requires.Users can opt to get an email notification informing them of when a specific machine has become available for sale or if that machine is now wanted.When the deal is done another feature available is 'Shipping enquiry' where the user can request a quote to ship machinery. All the shipping companies that use the site can then quote for this request- Press Releases.- Digital & Social Media Marketing. - Maintenance of social media channels such as LinkedIn, Twitter, Facebook and the Machinery-User website.- Grow our digital (social media) engagement and follower base in line with our overall social media/ marketing strategy.- Communicating effectively with leads, potential customers and customers to retain and grow the business. - Brand development.- Website traffic growth,- Maintenance of web site UI.- Build relationship with customers.- Cold Calling.- Monitoring and reporting of website statistics using web analytics software. - Identifying trends and patterns in data to facilitate and guide future marketing activities.- Creating online advertisements in partnership with customers via Mailchimp.

I was a Records Management Telesales Consultant for one of Ireland's leading information management companies – Wincanton Records Management.Offering solutions such as Data Storage, Media Storage, Scanning and Shredding of confidential data. Intensively prospecting for new business among key client industries – financial, medical, legal, pharmaceutical, and governmental. Building close relationships of trust and confidence with prospects, and in doing so, differentiate WRM from our competitors. Most importantly, to be able to target the decision-makers and influencers in the prospective client. Consistently and aggressively follow up on all leads and be able to negotiate rates. Completing and submitting weekly reports on pipeline activity and business wins.Introducing new services (including shredding / scanning) and online systems to grow existing customer accounts.Developing relationships with internal WRM departments such as customer service and operations. Using Salesforce database after every interaction with a client.

Deputy Team leader emobile salesProven ability to meet KPI’s; regularly top seller of the month, repeat winner of employee of the week/call of the week. Exceeding target of 80 sales/month with average call quality above 90%.Cold-calling customers with various different emobile/broadband packages and ascertaining which package is most suitable for their needs and budget, closing the sale.Closing the sale on first call in a fast paced call centre environment.Motivating a team of office based Sales reps to reach and exceed team sales and productivity targets.Effective coaching, motivation and constructive feedback, to ensure maximum utilization of sales leads.Up skilling agents in product/process knowledge to backfill other campaignsActing team leader in absence of TL, managing campaign leads and teams statistics.

Managing team performance and KPI'sSelling bill-pay packages over the phone to prepay customers. Customer retention of bill pay customers

Delivering exceptional customer service while dealing with customer complaints and taking appropriate actions, Stock control, put away, picking and merchandising.New store preparation and merchandising.

Work placement Ensuring all records are kept up to date and are accurate.Carrying out routine inspections prior to despatch.Carrying out label checksAssisting in the training of operatives in accordance with procedures and customer requirments. Report on quality issues during the production/ quality team meetings Monitoring, addressing and reporting key Quality Issues on the Production Floor. Monitoring CCP's and records. Monitoring goods inwards inspections and Low Risk records. Performing micro and chemistry sampling Monitoring cleaning and cleaning records and informing Quality Manager of any non conformances. Assisting in Internal AuditingAssisting in up dating Manuals i.e. Quality, SOP, etc Preparing for Quality System and other audits, and assisting on the day of the audit BRC and Tesco. Assisting in induction training and continuous staff training. Ensuring staff are complying with HACCP system.Informing suppliers of raw materials when non conformances found.

Work placementPreparing and weighing of samples for moisture contentFlour sample analysis for colour, protein, enzyme activity etc.Assisting in Internal AuditingBaking up of gluten free bread daily for conformance reasons