Wayne Lim Email & Phone Number

Langkawi, Kedah

Petaling Jaya, Selangor, Malaysia

Robotics

Selangor, Malaysia

1) To maintain and expand the market share of forklift batteries for the Forklift manufacturers and dealers in Malaysia. 2) To Generate New Sales, Service Existing Customers, and service support 3) Build a good relationship with the customers 4) To Manage, Develop and Train Sales Team 5) Lead the Malaysia team to achieve goals and sales targets. 6) Manage the stock level to ensure sufficient stock for continuous support to customers. 7) To increase sales revenue and market share. 8) Plan and Execute the strategies based on management direction. 9) Propose solutions to help customers solve the battery issue. 10) Manage the warranty claim. 11) Provide technical knowledge to customers. 12) Push new products into Malaysia market

Penang, Malaysia

1) Responsible for all sales of machines/equipment/Test handler for Accounts Management & Sales for Asia Market. (Mainly Malaysia, Singapore, Thailand, Philippines, China, and Taiwan) 2) Work with appointed Representatives to support existing customers, identify and capture new business opportunities. 3)To build and maintain a close relationship with customers. 4) Handle all customer inquires, requests, service support and etc. 5) Manage, lead and train inside sales team to achieve spares sales target. 6) Work with the engineering and service team to provide technical support and solution to customers. 7) Work with the engineering team to come out with a new proposal retrofit kit to enhance machine performance at the same increase sales revenue. 8) To come out with a proposal on how to increase the sales revenue for existing customers. 9) Help with project management and planning. 10) Work on the costing, determine the pricing and ensure the revenue meets company direction. 11) Provide sales forecast to the Sales VP and CEO. 12) Understand and report the market requirement to Sales VP and CEO, especially on the existing customer.

Shah Alam

1) To develop and expand the market share. (whole Malaysia, and Southern Thailand) 2) To set up a new branch in Johor. 3) To Generate New Sales, Service Existing Customer, and service support 4) To Manage, Develop and Train Sales Team and Technical Team 5) Lead the Malaysia team to achieve goals and sales targets. 6) Expand market share in the Malaysia office. 7) Manage the stock level to ensure sufficient stock for continuous support to customers. 8) To increase sales revenue and market share. 9) Plan and Execute the strategies based on HQ direction. 10) Stock Management 11) To oversee and manage Malaysia P&L & Operation, to ensure that all branches in Malaysia are operating smoothly and profitable. 12) Successfully secure new orders from new customers. 13) Maintain existing customer from competitors

Penang, Malaysia

1) To develop new territory (Northern Area, East of Malaysia and Southern Thailand) 2) To Generate New Sales and Service Existing Customer 3) To Manage and Develop Sales Team and Technical Team 4) Lead the Penang team to achieve goals and sales targets. 5) To oversee and manage Penang Branch P&L & Operation, to ensure that branch is operating smoothly and profitable. 6) Manage the stock level to ensure sufficient stock for continuous support to customers. 7) Increase sales revenue and market share.

Malaysia

1) Develop sales in new territory and Generate new sales2) Service and maintain existing customer3) Provide Technical support and advice.4) Provide training on cargo securing and packaging methods for the customers.5) Support customer on site 6) Collect payment

Penang, Malaysia

1) Service and Development existing customer2) Develop new potential customer3) Project Management4) Help out in the sourcing for new & existing suppliers.5) Help out in the production planning

Penang, Malaysia

- To increase company sales revenue.- Introduce and promote company products to customers (new and existing products).- To service existing customers.- To search for new customers.- Provide technical support to existing and new customers- Help customers with the motor sizing for their application.- Provide after-sales service to customers.- Continue to follow up with customers to secure more sales.- Delivery of goods to customers.

Penang, Malaysia

1) To explore opportunities to expand company sales revenue.2) To provide technical advice and solutions to meet customers' business needs.3) To prepare project proposals/ conceptual design for conducting sales negotiations and presentations.4) To work closely with the business unit team to develop proposals and conduct equipment demonstrations.5) To formulate business development strategies to achieve company goals and objectives.6) To coordinate and liaise with customers to obtain technical information for potential projects or existing projects.7) To source and maintain records of market information on the trends and competitor's information related to LKTA & LKTI equipment.8) In-charge of administration work which includes sales quotation, preparation, and payment tracking.9) To develop sales brochures, for new and existing products.10) To coordinate exhibition with LKTEAD members.11) To maintain records of machine pricing, specifications, delivery update, quotation, and payment terms.12) To conduct benchmarking activities against best practices in similar industries.

To proactively sell consumer products and services, in particular Housing Loans, to Maybank customers through successfully identifying their needs, whilst enhancing at all times the overall relationship between Maybank and its customers. I was not only required to search for new customers but also to help to maintain the existing customer and cross-sell other products. And I was required to do customer service such as entertaining customers, help customers to solve the financial problem explain to customer what the customer doesn’t understand check their balance and my job also required me to do marketing and create business opportunity for the bank. I’m also required by the bank to process loans. I’m required to check and verify every document provided by the customer to prevent fraud. Besides that, I have to help to reduce the NPL loan, such as call up the NPL customer to come to pay up their loan. If the customer faces any financial problem, I was required to help the customer to solve the problem and recover the loan 1) To achieve Sales Target 2) Create Business Opportunity 3) Provide Quality Customer Service. 4) Reduce Loan Risk 5) To cross-sell as many Maybank services/products to the customers.

Penang, Malaysia

1) To identify new mortgage business opportunities. 2) To visit and build rapport relationship with assign lawyers, real estate agents, developers, and valuers on regular basis to obtain references. 3) To attend developer launching and roadshows. 4) Review, recommend, and follow up on mortgage applications and documentations. 5) To practice excellent customer service measure by customer’s satisfaction and feedback from referral sources. 6) To attend weekly sales and services meeting with the unit mortgage sales manager. 7) To ensure customers' inquiries and complaints are handled promptly and efficiently to satisfaction of customers. 8) Participate in providing creative feedback on new product development, service quality, marketing strategies and etc. 9) To continue upgrading skills and knowledge, keep updated on the mortgage industry, trends, and competition. 10) To solve and booked new loan applications through various channels such as; 1. Personal references, 2. Developer launchings, 3. Leads provided by HSBC, 4. Real estate agents and 5. Others. 11) To ensure monthly sales targets are met. 12) To uphold the corporate image of HSBC. 13) To cross-sell HSBC products and services. EXPERIENCES GAINED: I’m glad to have the opportunity to learn the way on how to handle the customer’s needs to ensure their satisfaction. I got the opportunity to meet all sorts of people from different levels, backgrounds, religions and etc. And I also learn how to handle and face challenges, to solve the problems confronted by me when handling the cases. And I also learn how to communicate better not only with customers but also with my superiors and colleagues. And I also learn the trick on how to get things done.