An operational improvement specialist with a strong reputation of continuous delivery against difficult targets. I excel in the leadership of high performing teams and management of key stakeholders to ensure the delivery of successful customer facing transformational programs. Proven skills and experience in the following areas:• Thirteen plus years’ experience in the implementation of complex change and transformation initiatives including offshore and local outsourcing into Shared Service Centres.• Seventeen plus years’ experience in creating and leading high performing teams across a diverse mix of operations.• Industry experience across Banking and Finance, Transport and Logistics and Domestic Building and Construction.• Broad and superior skill set including; business process improvement and optimisation (including six sigma and lean methodologies), project management, business operations, risk management, change management, financial accounting, Human Resources, transport and logistics and technical skills.• Critical and strategic thinker whilst maintaining a customer focus.• Key stakeholder and vendor management. • Development and ongoing leadership of high performing teams and projects. • Practical delivery focus; moving forward despite obstacles.• Management of complex financial systems ensuring consistent delivery of quality financial information.• Highly organised “self-starter” who takes a “roll up your sleeves” approach.