Wayne Marshall Email & Phone Number

Southborough, Ma, Us

Paris, France, Fr

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms

Chicago, Il, Us

I was charged with transforming the customer and group experience in the nation’s largest customer-owned health insurer, implementing new systems and structures to drive change before being promoted to direct all front-office operations and sales support functions. Over the years, I collaborated closely with C-suite leaders of the organization, overseeing account implementation, group service, product development, strategic planning, and producer administration. I managed over 1,000 staff, including over 400 global delivery partners and directly supported all customer groups and both internal and external sales and account management teams. STRATEGY – LEADERSHIP – RESULTS:✔ Led transformation of the large group implementation process, shifting model and related processes to focus on the voice of the customer and aligning team goals with sales and account management customer pain points. ✔ Created a customer-first culture that drove the highest customer satisfaction metrics ever in large-group segments, improved employee engagement YOY, and improved retention scores in all plans.✔ Improved critical operating measures for customer onboarding, taking complex case installs from 90+ days to 10 days. ✔ Built a group market capability delivery organization, improving investment governance and delivery accountability and outcomes. Improved on-time and on-budget delivery while significantly reducing program overruns. ✔ Collaborated with stakeholders at all levels of the organization to define key objectives and results, building and implementing infrastructure to maintain and further develop goals.

Paris, France, Fr

I returned to Capgemini, a global management consulting firm, and led the re-development and market re-entry of the company’s North American health insurance business unit. Overseeing 300 staff and P&L, I built the portfolio from the ground up, directing strategic planning, performance management, solution development, go-to-market strategy, and customer satisfaction. As part of the global insurance leadership team, I delivered a balanced portfolio of consulting, technology, and outsourcing revenue.STRATEGY – LEADERSHIP – RESULTS:✔ Rebuilt business unit and created global delivery model, growing revenue from $0 to a $100M pipeline in 5 years to become completely self-funded within one year. Achieved all target margins.✔ Developed vertical training and development plan for talent management and business sustainment. Introduced 4 key operating pillars and staffed each leadership role. ✔ Secured over 25 new customer logos, consistently achieving or exceeding customer expectations. ✔ Improved long-term strategic planning lifecycle and operating cadence alignment, raising visibility and predictability of business performance during the rapid-growth mode.

Chicago, Illinois, Us

Led Nvisia's Healthcare services and go-to-market

Chicago, Il, Us

As a member of the leadership team, I directed strategic planning, budget development, resource planning, and go-to-market planning to build and grow this brand-new commercial payer consulting practice. STRATEGY – LEADERSHIP – RESULTS: ✔ Directed development and implementation of business best practices and infrastructure from the ground up.✔ Participated in the sale and delivery of multiple engagements for payer clients. Oversaw delivery of a large anchor account.

Paris, France, Fr

London, Gb

Washington, Dc, Us

Infantry squad leader, infantry companyLocal security chief, artillery battery

Chicago, Il, Us

Bachelor'S Degree, Finance, General

Ba, Finance