Wayne Marshall Email and Phone Number
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My strength as a healthcare business executive is quickly identifying business challenges, developing solutions to problems, and then aligning teams to the resolutions to drive positive change. I consider myself a leader of leaders in healthcare payer operations and strategy. I build, guide, and influence teams to carry out key business objectives – pressing people to think and act uniquely.Adapting seamlessly, I held various senior leadership and executive roles in both health service organizations and Big 4 consulting firms over the past 20+ years. As a senior executive in one of the nation’s largest health plans, I led major transformations that produced record sales growth. I also built and directed business development models for high-growth consulting and client service organizations.Combined, my diverse and practical leadership expertise enables me to scale more rapidly and effectively to drive revenue growth and exceed key performance goals. I have a compelling combination of knowledge that stretches across: Strategic Business Planning ● Corporate Strategy ● Business Transformation● Payer Operations ● Business Development ● P&L Management ● Technology Consulting ● Outsourcing Solutions ● Client Engagement ● Resource Development ● Account and Relationship Management ● Sales EnablementRegardless of leadership role or organization, I generate results. Often described as a difference-maker, challenges excite me. I leverage people, data, and strategy to drive for solutions and add value to the bottom line. Some of my notable qualifications and impacts: ✔ Led front office operations for one of the largest non-investor owned health plans in the US ✔ Produced the highest customer satisfaction metrics ever in large group segments for a major health insurer, generating improved retention scores✔ Grew new health insurance portfolio from $0 to $100M business✔ Oversaw 1,000+ staff, both nationally and internationally, and held P&L responsibility of a billion-dollar investment portfolio✔ Exceeded group stretch goals across bookings, revenue, margin, and customer satisfaction
Virtusa
View- Website:
- virtusapolaris.com
- Employees:
- 10
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Svp - HealthcareVirtusa Oct 2024 - PresentSouthborough, Ma, Us
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Vice PresidentCapgemini Jun 2020 - Nov 2024Paris, France, FrCapgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms -
Vice President, Market Enablement & Sales DeliveryBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Sep 2015 - Jan 2020Chicago, Il, UsI was charged with transforming the customer and group experience in the nation’s largest customer-owned health insurer, implementing new systems and structures to drive change before being promoted to direct all front-office operations and sales support functions. Over the years, I collaborated closely with C-suite leaders of the organization, overseeing account implementation, group service, product development, strategic planning, and producer administration. I managed over 1,000 staff, including over 400 global delivery partners and directly supported all customer groups and both internal and external sales and account management teams. STRATEGY – LEADERSHIP – RESULTS:✔ Led transformation of the large group implementation process, shifting model and related processes to focus on the voice of the customer and aligning team goals with sales and account management customer pain points. ✔ Created a customer-first culture that drove the highest customer satisfaction metrics ever in large-group segments, improved employee engagement YOY, and improved retention scores in all plans.✔ Improved critical operating measures for customer onboarding, taking complex case installs from 90+ days to 10 days. ✔ Built a group market capability delivery organization, improving investment governance and delivery accountability and outcomes. Improved on-time and on-budget delivery while significantly reducing program overruns. ✔ Collaborated with stakeholders at all levels of the organization to define key objectives and results, building and implementing infrastructure to maintain and further develop goals. -
Vice President, Health Business Unit LeadCapgemini Nov 2009 - Sep 2015Paris, France, FrI returned to Capgemini, a global management consulting firm, and led the re-development and market re-entry of the company’s North American health insurance business unit. Overseeing 300 staff and P&L, I built the portfolio from the ground up, directing strategic planning, performance management, solution development, go-to-market strategy, and customer satisfaction. As part of the global insurance leadership team, I delivered a balanced portfolio of consulting, technology, and outsourcing revenue.STRATEGY – LEADERSHIP – RESULTS:✔ Rebuilt business unit and created global delivery model, growing revenue from $0 to a $100M pipeline in 5 years to become completely self-funded within one year. Achieved all target margins.✔ Developed vertical training and development plan for talent management and business sustainment. Introduced 4 key operating pillars and staffed each leadership role. ✔ Secured over 25 new customer logos, consistently achieving or exceeding customer expectations. ✔ Improved long-term strategic planning lifecycle and operating cadence alignment, raising visibility and predictability of business performance during the rapid-growth mode.
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Managing DirectorNvisia Jan 2009 - Nov 2009Chicago, Illinois, UsLed Nvisia's Healthcare services and go-to-market -
Director - Commercial Payer PracticeNavigant Consulting Inc. Aug 2005 - Jan 2009Chicago, Il, UsAs a member of the leadership team, I directed strategic planning, budget development, resource planning, and go-to-market planning to build and grow this brand-new commercial payer consulting practice. STRATEGY – LEADERSHIP – RESULTS: ✔ Directed development and implementation of business best practices and infrastructure from the ground up.✔ Participated in the sale and delivery of multiple engagements for payer clients. Oversaw delivery of a large anchor account. -
Senior Manager Consulting ServicesErnst & Young / Capgemini 1998 - 2005Paris, France, Fr
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Management ConsultingEy 1998 - 2005London, Gb -
SergeantUnited States Marine Corps 1992 - 2000Washington, Dc, UsInfantry squad leader, infantry companyLocal security chief, artillery battery -
ConsultingSpr 1997 - 1998Chicago, Il, Us
Wayne Marshall Skills
Wayne Marshall Education Details
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Benedictine UniversityGeneral -
Simpson CollegeFinance
Frequently Asked Questions about Wayne Marshall
What company does Wayne Marshall work for?
Wayne Marshall works for Virtusa
What is Wayne Marshall's role at the current company?
Wayne Marshall's current role is Executive Leader, Healthcare: I am a leader of leaders who develops teams and solutions in order to drive business transformations, and revenue growth 🔹 Healthcare |Insurance |Strategy and Operations | Consulting.
What is Wayne Marshall's email address?
Wayne Marshall's email address is wa****@****ail.com
What is Wayne Marshall's direct phone number?
Wayne Marshall's direct phone number is +120784*****
What schools did Wayne Marshall attend?
Wayne Marshall attended Benedictine University, Simpson College.
What skills is Wayne Marshall known for?
Wayne Marshall has skills like Writing, Team Building, Consulting, Project Work, Financial Performance, Development Projects, Pmo, Digital Transformation, Insurance, Vendors, Cap, Technical Analysis.
Who are Wayne Marshall's colleagues?
Wayne Marshall's colleagues are Arulraj Murugesan, Varun Lal, Mounica Kunta, Harikrishna Modukuri, Narayanan Sundaresan, Sunirmal Chakraborty, Bill D'onofrio.
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