Wayne Martin Email & Phone Number

United States

Charlotte, North Carolina, United States

I lead a transformative project in the railroad industry, creating an industry-wide alert system for over 1.6 million car owners with a strict deadline with an expected cost saving of $653,259 over 5 years, resulting in the prevention of derailments and improving overall railroad safety.Assisted with creation of the project charter to create a high level clear and concise direction so the project can begin.Help define 2 themes and deliverables for the project scope.Created a milestone schedule to assure deadlines were met.Collaborated with 7 key stakeholders and 16 subject matter experts on a weekly basis.Provided meeting notes after each call to call out decisions made and next steps.Created agenda two days before each meeting to assure proper time management.Worked with stakeholders to capture requirements and discuss proper criteria for data analysis.Worked with developers to create user stories to assure UI and business rules were functioning properly.Created user stories to assure backend services could properly support new features.Met weekly with developers and QA to assure there were no blockers to completing the project.Assigned 36 user stories to appropriate epics so they could be managed and traced.In addition to leading daily scrums, weekly sprint planning and weekly sprint retrospective calls.Performed UAT and provided feedback to the development team in a timely manner if there were changes that needed to be made.Created 4 demos when new UI features were released allowing stakeholders to approve or make appropriate changes when necessary.Performed backlog refinement, in a backlog with over 1000 stories, to assure user stories were prioritized correctly.Allowing developers to properly manage their workload.Managed the opening and closing of 18 sprints to assure stories were closed properly with all the correct criteria.Lead daily scrums, sprint planning, sprint review and sprint retrospective calls.

Charlotte, North Carolina Area

Business Relationship Manager Responsible for leading the implementation approach for taking credit cards from our sales application into our billing application via API.Working with internal and external developers to provide an appropriate solution on how to capture credit card information on newly developed sales software. Met with both development teams separately and researching the external developers API documentation and providing the appropriate solution to our internal team.Determining the best approach moving forward by interviewing internal business SMEs and capturing their requirements to pass along to our developers.Responsible for reviewing business processes at an enterprise level and analyzing business processes end-to-end to identify and address operational, financial and technological risks. Business Analyst IRan UAT effort for 2 years on a large-scale agile project that was a nominated finalist for the Blue Diamond Awards (Charlotte’s Best in Technology Award in 2016, Company: Steritech)Managed a team of 8 testers and assured the UAT process stayed on the right path and removed blockers that could potentially hinder the timeline of the project.Used JIRA and confluence as a UAT managing tools so there was a place for testers and developers to see and capture testing results.Create over 10 test cases per sprint.Captured failed test items and sent them back to external developers in a timely manner.Assisted with retesting failed items in order to speed the UAT process.Perform smoke test after project was released into production.Lead two projects that were considered blockers to our company's full system migration effort. Each project didn’t have a Project Manager or Business Analyst, so I stepped in and filled both roles.Provided dates to appropriate stakeholders and upper management to assure the project was on time or to recommend additional time was needed.

Charlotte, North Carolina Area

Responsible for reviewing business processes at an enterprise level and analyzing business processes end-to-end to identify and address operational, financial and technological risks. As a business analyst I am also responsible for having a detailed understanding of business strategy, processes, services, roadmap and understanding the context in which the business operates. Working alongside business partners and project managers allows for my role to have an understanding of current business capabilities and provide recommendations for future capabilities needed to address business challenges.

Charlotte, North Carolina Area

Provided technical knowledge to internal team members gathering requirements from clients. Involved in Software Development Life Cycle. Assisted in deployment, QA, testing and design of applications. Worked with appropriate team members to resolve escalated issues. Created and updated support documentation for the Help Desk. Provided technical support during deployment of platform releases. Validated applications are back up and running after platform releases. Create service requests to send to vendors. Provided Root Cause Analysis for application errors.

As an IT Support Specialist at Steritech my role support our internal user but not limited to supporting the user. I also was the main contact for all smartphone troubleshooting and setups.

Basic Image creationTier 1 and 2 Support Desktop SupportDesktop and laptop hardware problem solving and repair (Dell Latitude Series) Software troubleshooting and repairMS Office 2003, 2007 and 2010Windows XP, Vista and 7Application troubleshooting and repairRemote desktop troubleshooting and repairPrinter troubleshooting and repairWireless troubleshooting and repairSymantec Ghost useTroubleshoot Intermec CN2, CN3 and CN4s; Device TroubleshootingAccount creationBlackberry basic usage trainingManaging Blackberry Enterprise ServerOrdering Devices from ProviderCommunicating with Provider to troubleshoot company wide issue

In charge of all major projects and trainings, while continuing to maintain day to day help desk duties.

Sub-contractor at National Defense University as a Help Desk Technician. I provided Tier 1 support for the university ranging from software troubleshooting to hardware troubleshooting.

Bachelor Of Science, Information Technology

Activities and Societies: Collegiate Athlete (Basketball)At Marymount University I studied all of the basic aspects of information.

General Studies And Information Systems

Education record

Activities and Societies: 3 year letterman (basketball)