Wayne Middleton Email & Phone Number

London, United Kingdom

• Writing summaries of 100+ national news stories per night, using internal and DotDigital software.• Quality checking, sub-editing on behalf of eight staff before products are signed off and delivered.• Guiding staff through HR procedures: Disciplinary action, performance reviews, inductions, RTWs.• Compiling detailed, accurate handovers for other departments on outstanding work, 'at risk' clients and reported faults.• Elected Employee Representative during redundancy process.• Providing effective cover for the Nightshift Manager.

Liverpool Street, London

• Winner of Extra Mile Award for successful integration of Ebiquity staff and 97% client retention during TUPE process.• Supervised a shift of seven Team Leaders and 50+ editorial staff.• Identified key areas of inefficiency, slashed bureaucracy and tightened production – saving 420 man-hours per week.• Maintained department records: Courier bookings, payroll, overtime budget, holiday rota. Article logging and upkeep of SalesForce database detailing errors/client feedback.• Immediate point-of-contact by telephone and email for 2000+ customers overnight.• Prioritised workloads and managed teams (or elements of the operation) across multiple sites: London, Ireland, Newcastle, Philippines and the Broadcast team in India.• Responsible for monitoring the flow of national news and broadcast content to internal systems.

Soho, London

• Reduced production errors by 70% within first six months (established quality check process, re-trained staff, wrote universal How To guides)• Improved staff morale, post-TUPE process, resulting in 100% staff retention for two years: Free fruit for nightshift employees; gym membership deal.• Key co-ordinator for relocation from Bromley to new premises in Soho.• Conceived shift-wide recruitment process. Created a standardised testing process and introduced 'trial nightshifts' to ensure successful candidates could thrive in their new environment.• Reviewed trial clients before going live. Ensured the Boolean code was correct, technical issues were identified, instructions to staff were unambiguous, additional work could be absorbed into the shift.

Bromley, United Kingdom

• Supervised a team of 20+ staff.• Official 'mentor' for all new starters.• Composed summaries of 100+ national news stories every night, on behalf of clients such as Surrey Police and Asda.• Health & Safety Officer. First Aider. Fire Marshall. Elected Employee Representative during TUPE process.• De-snagged all software and undertook maintenance on all new equipment; repaired where necessary.

Barbican, London

• Responsible for marketing copy used to promote fitness-based publications (Peak Performance, Sports Injury Bulletin)• Increased traffic to the company website – via the use of Google AdWords – generating additional revenue.• Applied Dreamweaver and HTML skills to create weekly newsletters.• Maintained customer database.

Bromley, United Kingdom

• Managed team of 15 staff, across three separate departments – News, Advertising and Scanning – fulfilling separate distribution KPIs for each.

Bromley, United Kingdom

• Evaluated and summarised data captured via in-house systems, and selected news articles of interest to wide-ranging client base (aided by OCR).

Erith, Kent

• Produced fresh and original copy focused on London-based entertainment, reminiscent of Time Out. • Published exclusive interviews with cast members from EastEnders and The Bill.• Five by-lined front page splashes, including the Christmas 2002 issue.

The Sun Tv Magazine, Wapping

• Transcribed interviews. Sub-edited and proofread content across four issues.• Reported on press launches for BBC's Comic Relief and ITV's Crossroads reboot.

A-Level (A - C Grades), English, Drama, Media Studies

Activities and Societies: Yearbook Editor. Stage Manager (Drama Productions)

Gcse (A - C Grades), English Language, Drama, Media Studies, Sociology, English Lit, French, It, Maths, Science

Activities and Societies: Writer of Nursery Cryme (GCSE Drama Production). Steel Band. 'Open Day' Tour Guide.