Wayne Murphy Email & Phone Number

Sydney, Australia

• Service and repairs of Printers & Photocopiers.• Installation of Printers & Photocopiers to Customer Networks• Configuration and Support of Printing and Scanning Solutions• Invoicing Service Calls• Fault Diagnosis of Printer, Computer & Network Errors• In House Configuration of Network/Wireless Systems• Networking problem resolution across all customer networks (SBS, Active Directory. Exchange Wan/Lan/Wireless/DHCP,etc.)

Annandale, Nsw

• Day to day operations of Hotel.• Marketing & Promotion• Cash/Till Reconciliation, Preparation of Accounts & Banking• Statutory/Compliance requirements• Stock Ordering and Control• Cellar Operations & Maintenance• Poker Machine / TAB maintenance• General Hotel Operations• Preparation of Weekly & Monthly Reports• Updating Computers Systems, POS & Websites• Liasing with suppliers/reps & regulatory authorities• Negotiating with Suppliers on Service Levels & Pricing• Rosters and Staff Training

Waterloo, Nsw

What an interesting early opening Hotel

Petersham, New South Wales, Australia

Manage day to day opetation of hotel

Homebush

• Co-ordination of 2nd Level Support, Field Services & Call Centre.• Implemented Acer’s own Field Services to reduce expenditure.• Liase with customers and sales people.• Analyse and implement process improvements.• Response to Tenders, costing of Services & formulation of SLA's.• Responsible for budget planning & implementation.• Project Management on many diversified projects internally and externally.• Handling & addressing customer complaints. • Implement processes & procedures to increase Customer Satisfaction.• Performance Appraisal of Staff.• Implementation of CRM (Clarify/Siebel) & ACD systems (Rockwell / Transcend). Including provision of training to staff nationally.• Propose improvements to current systems / technologies utilised in the business.• Assist in the adherence to SLA’s

Chatswood

Integration/Quality Manager• Co-ordinate operation of the Integration Centre.• Plan staffing levels to meet required production whilst ensuring efficient utilisation of Staff.• Liase with customers and sales people in regards to the processing of orders.• Analyse and implement process improvements.• Response to Tenders, costing & pricing of Services, including SLA’s etc.• Responsible for budget planning & implementation.• Ensure that budgetary goals are achieved.• Increased production from 300 units per month to in excess of 3000 without significant increases to costs and staffing levels.• Designed & Implemented Company Quality System in accordance with ISO9002.• Design, Implementation, Maintenance & Auditing of Integration Centre Policies, Procedures & Work Instruction in accordance with ISO9002.• Successfully achieved compliance to ISO90002 in August 1999.• Plan, control and report all business activities to CFO.• Revenue increased by 200 per cent since 1996.• Enhanced Professionalism of the Integration Centre.• Increased Customer Satisfaction.• Managed & monitored Technical Support function.• Reduced Error Rate from three to less than 0.1 per cent.• Analysis & Reporting of Business trends to Directors.• Presentations to customers on the Integration Centre’s Capabilities.• Marketing / Promotion of the Integration Centre’s abilities.• Consolidated Inter-State Integration Centre’s into Sydney Operation.• Planning, Scheduling & Performance Appraisal of Staff Training.• Implemented Workplace Agreement with Staff to eliminate Overtime costs.

North Ryde

NSW Services Manager• Customer liaison on servicing issues.• Enhance Business opportunities by utilising current technology.• Administration and Integration of Novell and Windows NT networks.• Design & implementation of new systems to improve efficiency.• On site fault diagnosis and rectification where required.• Preparation of displays for PC Shows (PC97 Brisbane & Sydney).• Co-ordinated Warranty and Returns process.• Provided Technical Support to Resellers on HP & NEC Products covering printers, desktops, notebooks & servers.• Prepared equipment for demonstrations.• Review, re-designed & implemented entire network infrastructure (inclusive of servers, switches & cabling).• Internal user support (Windows 95 & Office 97).• Implemented Video Conferencing via TCP/IP.• Improved Network performance, reducing downtime for users.• Improved Quality of Technical Support.• Documented Processes & Procedures

Canberra / Rydlamere / Belrose

Systems Integration Manager• Management and co-ordination of Systems Integration.• Determined, implemented testing regime.• Reduced turnaround of orders from five days to two days.• Effective capacity, resource and change management.• Maintenance & auditing of departments ISO9001 Quality System.• Response to Tenders & Pricing of Services• Liaison with Third Party Companies (Suppliers / Customers).• Financial Accountability for the Dept.’s budget.• Ensure volume and revenue goals achieved.• Co-ordination of product despatch with warehouse and transport companies.• Continual Process Improvement.• Lead Internal ISO9001 Auditor.• Increased volumes without increasing staffing or costs.• Change management through Several Company mergers.• Designed & implemented Novell network for the downloading of customer software.• Automation of processes.• Co-ordination of projects with Third party organizations.• Analysis & Reporting of Business Trends to Senior Management.• Planning & Scheduling of Staff Training.

Hsc

Activities and Societies: Participated in all Sporting Teams - Basketball, Volleyball, League, Soccer, Swimming, Athletics, Tennis

Basic Electronics Certificate, Electronics