I was asked to move to a high profile and flagship store in Kingswinford, which was chosen for a new retail concept called "Genesis". Responsible for maximising sales and profitability, through pro-active stock management, front end service and cash office control. Liaise with sales consultants and design team to ensure that sales within showrooms are maximised. Working alongside the General Store Manager to ensure that all aspects of health and safety are adhered to. Deputising for the… Show more I was asked to move to a high profile and flagship store in Kingswinford, which was chosen for a new retail concept called "Genesis". Responsible for maximising sales and profitability, through pro-active stock management, front end service and cash office control. Liaise with sales consultants and design team to ensure that sales within showrooms are maximised. Working alongside the General Store Manager to ensure that all aspects of health and safety are adhered to. Deputising for the General Store Manager in their absence. Devising colleague rotas’ and managing wage control. Carrying out team appraisals. Delivering excellent customer service throughout the store. I support the regional controller in trouble-shooting capacity (i.e. covering store managers sickness/ holidays)Main achievements in role:Great sales in 2010/11, increased by 9.5% on previous financial year.Increased sales budget by 2.5% on predicted forecast.Highest showroom annual sales of any store within Focus group 2010/2011.Store of the year winner for region in 2010/2011.Lowest out of stocks for a store relaunch - 18 against day average of 221 Show less

I was seconded to this position at Walsall store due to my experience within the Customer Service role and the fact that I was recognised as a good role model. Walsall store was a training centre for the company, Here I would work along side the training manager and store manager and train external candidates and colleagues from other stores and get through their programme.Main achievements in role:Green RMR audit achieved.

Roles and Responsibilities:As Kingswinford Store.Main achievements in role:Achieved third highest score on a RMR audit test.Green RMR audit achieved.Excellent stock-take result and awarded bonus for achievement.