Wayne Peterson Email & Phone Number

Milton, Massachusetts

Milton, Massachusetts

Milton, Massachusetts

•Hold daily helpdesk meeting to improve departmental efficiency and communication•Monitor and coordinate daily tasks for 2 technicians and 6 students workers•Transitioned Information Technology website to new hosting environment (Dozuki to Zendesk)•Assisted in transition to new ticketing system (Track-it! to Zendesk)•Administer creation and termination of all user accounts in Microsoft Office 365 and Active Directory•Provided technical support for classrooms and on-campus events•Answer calls, tickets, and walk-up customers• Hire and manage student workers employed by the Helpdesk•Troubleshot wired and wireless network issues in residence halls, classrooms and offices.•Worked with faculty, staff, and students on technical issues with their devices•Managed digital signage system•Administer and manage on-campus parking solution•Manage campus security system (Win-PAK)•Administer and manage Information Technology website•Create and update both digital and physical technical guides and documentation for event spaces, classrooms and personal devices•Administer and manage the Wheelock College online directory•Completed an overhaul of current Active Directory system

Greater Boston Area

•Administer creation and termination of all user accounts in Microsoft Office 365 and Active Directory•Provided technical support for classrooms and on-campus events•Answered calls, tickets, and walk-up customers• Managed student workers employed by the Helpdesk•Troubleshot wired and wireless network issues in residence halls, classrooms and offices. •Worked with faculty, staff, and students on technical issues with their devices•Managed digital signage system•Administer and manage on-campus parking solution•Manage campus security system (Win-PAK)•Administer and manage Information Technology website•Create and update both digital and physical technical guides and documentation for event spaces, classrooms and personal devices.

• As a Summer Resident Assistant, I assisted facilities in preparing campus to receive international programs, audited keys, completed room condition reports, completed check-ins and check-outs. I also prepared IDs for the incoming freshman class as well as preparing their room keys and other duties as assigned.

Wheelock College

-Run regular meetings for my board as well as all clubs and organizations of Wheelock.-Speak at Wheelock's annual Convocation and Candle-Lighting Ceremonies.-Review and approve all club programs.-Advocated on behalf of clubs to Wheelock Administration.-Addressed any issues of club misconduct. As President, I have work with my fellow board members to: - -Govern all student clubs and organizations on campus-Plan and Execute large events.

While working in IT, I answer phones,respond and log work tickets; check the status of technology in classrooms. I also attend Wheelock-based events as an IT liaison as well as responding to incidents that happen with the technology on campus.

Wheelock College

• Third-year Resident Assistant at Wheelock College in both suite and corridor style housing.• First responder to on-campus crisis.• Trained in various forms of Crisis Intervention as well as Roommate Mediation• Provided stimulating and educational programming in the residence halls.• Completing detailed incident reports.• Filing and auditing residence hall keys.• Room Condition/Occupancy Documentation.

Wheelock College

• Review and approve all club flyers and emails.• Manage and update club event calendar.

Master Of Science (Ms), Non-Profit Leadership

Bachelor Of Arts (Ba), Humanities With A Focus In History And A Minor In Elementary Education.