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Demonstrated history of working in the higher education industry. Skilled in Active Directory, Microsoft Office 365 Administration, Resource and Time Management. Strong information technology professional with a Master of Science (MS) focused in Non-Profit Leadership from Wheelock College.
Labouré College
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Director Of Information TechnologyLabouré College Feb 2019 - PresentMilton, Massachusetts
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Client Services ManagerLabouré College Nov 2018 - Feb 2019Milton, Massachusetts
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Desktop Support TechnicianLabouré College Apr 2018 - Nov 2018Milton, Massachusetts
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Senior Helpdesk TechnicianWheelock College Aug 2016 - Apr 2018•Hold daily helpdesk meeting to improve departmental efficiency and communication•Monitor and coordinate daily tasks for 2 technicians and 6 students workers•Transitioned Information Technology website to new hosting environment (Dozuki to Zendesk)•Assisted in transition to new ticketing system (Track-it! to Zendesk)•Administer creation and termination of all user accounts in Microsoft Office 365 and Active Directory•Provided technical support for classrooms and on-campus events•Answer calls, tickets, and walk-up customers• Hire and manage student workers employed by the Helpdesk•Troubleshot wired and wireless network issues in residence halls, classrooms and offices.•Worked with faculty, staff, and students on technical issues with their devices•Managed digital signage system•Administer and manage on-campus parking solution•Manage campus security system (Win-PAK)•Administer and manage Information Technology website•Create and update both digital and physical technical guides and documentation for event spaces, classrooms and personal devices•Administer and manage the Wheelock College online directory•Completed an overhaul of current Active Directory system -
Helpdesk Technician- Information TechnologyWheelock College Aug 2013 - Aug 2016Greater Boston Area•Administer creation and termination of all user accounts in Microsoft Office 365 and Active Directory•Provided technical support for classrooms and on-campus events•Answered calls, tickets, and walk-up customers• Managed student workers employed by the Helpdesk•Troubleshot wired and wireless network issues in residence halls, classrooms and offices. •Worked with faculty, staff, and students on technical issues with their devices•Managed digital signage system•Administer and manage on-campus parking solution•Manage campus security system (Win-PAK)•Administer and manage Information Technology website•Create and update both digital and physical technical guides and documentation for event spaces, classrooms and personal devices.
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Summer Resident AssistantWheelock College May 2011 - Aug 2013• As a Summer Resident Assistant, I assisted facilities in preparing campus to receive international programs, audited keys, completed room condition reports, completed check-ins and check-outs. I also prepared IDs for the incoming freshman class as well as preparing their room keys and other duties as assigned.
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Student Government Association: PresidentWheelock College Aug 2012 - May 2013Wheelock College-Run regular meetings for my board as well as all clubs and organizations of Wheelock.-Speak at Wheelock's annual Convocation and Candle-Lighting Ceremonies.-Review and approve all club programs.-Advocated on behalf of clubs to Wheelock Administration.-Addressed any issues of club misconduct. As President, I have work with my fellow board members to: - -Govern all student clubs and organizations on campus-Plan and Execute large events.
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Information Technology Student WorkerWheelock College Jan 2012 - May 2013While working in IT, I answer phones,respond and log work tickets; check the status of technology in classrooms. I also attend Wheelock-based events as an IT liaison as well as responding to incidents that happen with the technology on campus.
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Resident AssistantWheelock College Aug 2010 - May 2013Wheelock College• Third-year Resident Assistant at Wheelock College in both suite and corridor style housing.• First responder to on-campus crisis.• Trained in various forms of Crisis Intervention as well as Roommate Mediation• Provided stimulating and educational programming in the residence halls.• Completing detailed incident reports.• Filing and auditing residence hall keys.• Room Condition/Occupancy Documentation.
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Student Government Association: Public Relations CoordinatorWheelock College Aug 2011 - May 2012Wheelock College• Review and approve all club flyers and emails.• Manage and update club event calendar.
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Admissions WorkstudyWheelock College Oct 2009 - Dec 2011
Wayne Peterson Skills
Wayne Peterson Education Details
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Non-Profit Leadership
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Humanities With A Focus In History And A Minor In Elementary Education.
Frequently Asked Questions about Wayne Peterson
What company does Wayne Peterson work for?
Wayne Peterson works for Labouré College
What is Wayne Peterson's role at the current company?
Wayne Peterson's current role is Director of Information Technology.
What is Wayne Peterson's email address?
Wayne Peterson's email address is wp****@****ock.edu
What is Wayne Peterson's direct phone number?
Wayne Peterson's direct phone number is +133922*****
What schools did Wayne Peterson attend?
Wayne Peterson attended Wheelock College, Wheelock College.
What skills is Wayne Peterson known for?
Wayne Peterson has skills like Youth Mentoring, Management, Program Management, Social Media, Tutoring, System Administration, Leadership, Staff Development, Public Relations, Microsoft Word, Administration, Time Management.
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