Wayne Robert

Wayne Robert Email and Phone Number

Critical Incident and Problem Management Specialist at Great-West Life @ Great-West Life
winnipeg, manitoba, canada
Wayne Robert's Location
Toronto, Ontario, Canada, Canada
Wayne Robert's Contact Details

Wayne Robert personal email

n/a
About Wayne Robert

An energetic and highly skilled individual with 35+ years managing customer expectations in a variety of evolving roles. Detail-oriented, thorough, and hardworking dedicated individual who enjoys succeeding in my role. I thrive on challenge and look forward to an ever-changing work environment where my dedication and attention will create opportunity for growth. Exceptional strengths include strong interpersonal skills, strong organizational ability, problem solving, multi-tasking and commitment to service excellence and drive to achieve operational efficiencies. Thrive in a fast-paced environment with an open and effective communication style. Ready to make an immediate contribution.

Wayne Robert's Current Company Details
Great-West Life

Great-West Life

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Critical Incident and Problem Management Specialist at Great-West Life
winnipeg, manitoba, canada
Website:
greatwestlife.com
Employees:
2956
Wayne Robert Work Experience Details
  • Great-West Life
    Critical Incident And Problem Management Specialist
    Great-West Life May 2011 - Present
    Toronto, Canada Area
    Critical Incident Management - To reduce the adverse business impact caused by technology outages by reducing the duration, scope and frequency of occurrences. This is accomplished by effectively managing critical technology outages within our environment by applying a consistent structured approach.Problem Management - To reduce the frequency of technology incident occurrences through trend analysis and structured/industry accepted problem analysis approaches. Stakeholder Communication - To ensure all key stakeholders are kept apprised of status on critical incident and problem case resolution progress.
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  • Mackenzie Financial
    Account Services Representative, Support Services (Service Desk)
    Mackenzie Financial May 2011 - Present
    Toronto, Canada Area
    Primarily responsible for Incident Management Communications, Change Advisory Board (CAB) processes, Transition to Production (T2P) process, assisted on the people side of the divestiture of MRS and Winfund from Mackenzie Financial, development of vendor type process during migration of work activities from Mackenzie to B2B (MRS) as well as sharing of 24/7 on-call duties relating to critical service disruptions/outages and resulting communications.
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  • Rogers Communications
    Customer Implementation Specialist, Rogers Business Solutions, Wireline & Cable
    Rogers Communications Feb 2006 - Feb 2011
    Project managing complex wireline voice, data and MPLS network installations.Coordinate and manage ordering process and installation across all cross-functional teams Executing Project Management Methodologies to track each order as it flows from team to team until installation date
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  • Bell Canada
    Smb Solution Delivery
    Bell Canada 1991 - 2005
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Wayne Robert Skills

Customer Experience Project Management Business Analysis Management Telecommunications Cross Functional Team Leadership Project Delivery Service Delivery Team Management Incident Management Itil Team Leadership Team Building Negotiation Business Process Improvement Change Management Networking Coaching Sales Itil V3 Foundations Certified Itil V3 Service Transition Certified

Wayne Robert Education Details

Frequently Asked Questions about Wayne Robert

What company does Wayne Robert work for?

Wayne Robert works for Great-West Life

What is Wayne Robert's role at the current company?

Wayne Robert's current role is Critical Incident and Problem Management Specialist at Great-West Life.

What is Wayne Robert's email address?

Wayne Robert's email address is wa****@****ers.com

What is Wayne Robert's direct phone number?

Wayne Robert's direct phone number is +141696*****

What schools did Wayne Robert attend?

Wayne Robert attended Georgian College, Georgian College.

What skills is Wayne Robert known for?

Wayne Robert has skills like Customer Experience, Project Management, Business Analysis, Management, Telecommunications, Cross Functional Team Leadership, Project Delivery, Service Delivery, Team Management, Incident Management, Itil, Team Leadership.

Who are Wayne Robert's colleagues?

Wayne Robert's colleagues are Hughes Carole, Sylvie Beauchamp,flmi Acs, Donna Stewart, Agnes Galbraith, Mary Anne Siwicki, Maskiw Cynthia, Wayne Hassar.

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