Wayne Robert Email & Phone Number

Toronto, Canada Area

Critical Incident Management - To reduce the adverse business impact caused by technology outages by reducing the duration, scope and frequency of occurrences. This is accomplished by effectively managing critical technology outages within our environment by applying a consistent structured approach.Problem Management - To reduce the frequency of technology incident occurrences through trend analysis and structured/industry accepted problem analysis approaches. Stakeholder Communication - To ensure all key stakeholders are kept apprised of status on critical incident and problem case resolution progress.

Toronto, Canada Area

Primarily responsible for Incident Management Communications, Change Advisory Board (CAB) processes, Transition to Production (T2P) process, assisted on the people side of the divestiture of MRS and Winfund from Mackenzie Financial, development of vendor type process during migration of work activities from Mackenzie to B2B (MRS) as well as sharing of 24/7 on-call duties relating to critical service disruptions/outages and resulting communications.

Project managing complex wireline voice, data and MPLS network installations.Coordinate and manage ordering process and installation across all cross-functional teams Executing Project Management Methodologies to track each order as it flows from team to team until installation date

Education record

Resort & Hotel Operations