Designed a vertically integrated aquaculture solution for deployment in Apalachicola Bay. The solution calls for deep process analysis and understanding of social, environmental, technical, and financial factors.Worked with elected officials to create awareness and drive concurrence of solution value.Worked with NGOs and local residents to understand and plan for resistance factors which might impact solution adoption.Analyzed alternative aquaculture methodologies currently being used successfully and designed an analog that would be a good fit for Apalachicola Bay's unique needs.Selected individuals with proper skill sets to support project goals and increase value.

Gathered all requirements for a Civilian Hiring Power Platform implementationCreated clear and complete future state business process mapsWrote user stories to align with requirements and process maps

Identified over 300 legacy and end-of-life applications, systems, and data infrastructures that were due for migration or modernization to maintain business continuity and functionalityWrote abstracts for each application detailing how each impacted FDOT businessPrioritized application projects using an Impact/Effort matrix, choosing where possible, applications that were high impact and low effort for quick winsCreated project documentation, including preliminary Scope documents recommending targeted projects to management for elevated priority.Created PowerPoint presentations and slide decks for various situational needs

Led implementation and integration efforts for one-third of State of Florida travelers (~35,000) at DFS, DEO, FDC, FCOR, FDVA, DOE, DOE-BOG, DOE-DBS, DOE-VR and DOE-OELDefined, developed, and documented software business and functional requirements, objectives, deliverables, and specifications for early and late phase development effortsQA – beta testing, and production validation of applications. Created step-by-step test cases to examine system functionalityProctored face-to-face and webinar training sessionsCreated detailed scripts used in developing 60+ system training videos, system user manuals and quick reference guides

Led the DOE component of the DMS Statewide Travel Management System, including business analysis, requirements elicitation, and process mapping for non-DOE agenciesDefined, developed, and documented software business and functional requirements, objectives, deliverables, and specifications for multiple projects in collaboration with internal users, technical staff, and outside agenciesFacilitated project technical and business team meetings, as well as project scoping sessions with core business team for future project phase developmentQA – beta and user acceptance testing, and production validation of applications. Created step-by-step alpha/beta/UAT test cases to examine system functionality, Proctored testing sessions with DOE business and IT staff. Created detailed system analysis documents for DOE financial systems to facilitate future re-design efforts

Defined, developed, and documented software business requirements, objectives, deliverables, and specifications for multiple projects in collaboration with internal users, technical staff, and outside agencies.Facilitated project technical and business team meetings, as well as project scoping sessions with core business team for future project phase development.Lead Business Analysis Services successful business process standardization and re-engineering efforts, including process mapping, reusable content creation, and development of business process standards.Created a versatile and value-driven SharePoint presence for BA Services, including team and project sites, customer-facing information/Wiki pages, document, image and video libraries, and collaboration tools. This also included administration, support and training for SharePoint Enterprise Application Services' SharePoint activities.Created step-by-step alpha/beta/UAT test cases to examine system functionality. Proctored testing sessions with DEP business and IT staff. Analyzed results from user and project team test sessions and worked with technical team to resolve issues that arose during testing sessions.Wayne Robison (850) 405-4173

Created and administered SharePoint site for project support, management and communicationsReported common business metrics: cost/value analysis, budget analysis, organization capacity review Helped establish Data Management program (business analysis, content creation, foundational and technical documentation, SharePoint collaboration, workflow automation and project reporting tools)Conducted stakeholder analyses to plan for successful adaptation to and adoption of new IT processesDeveloped detailed multi-level communications and stakeholder engagement plansFacilitated training seminars, end-user workflow mapping sessions, decision review boards, all-hands meetings, and poster sessions Considered a key enabler, Lean Sigma and CPDEP methodologies were applied to all areas of project advancementLed the behavioral change management process for regional data workflow projectProvided subject matter expert consultation on web-based technology to local businesses (site architecture, user experience design, site metrics and reporting.Comfortable handling multiple key priorities

Provided subject matter expert consultation on web-based technology to local businesses (site architecture, user experience design, site metrics and reporting).Comfortable handling multiple key priorities.

Analyzed needs of Fortune 500 clients to provide multi-tier networking solutionsClient interfacing to build critical rapport. Solutions often ventured into seven figures.Deconstructed and developed response packages for west coast customer Requests for QuotationsExperience with project management and Six Sigma usage

Provided advanced desktop and network support and systems analysis. Standardized equipment lower maintenance costs and support upkeep costs by 40%.Trained support staff in best practices achieving an decreased time to closure on our tickets of over 17%.Training is vital to the end-user, so I established a program of software training for the most commonly used software products in the company. Support ticket call volume over a 4 year program for concurrent time periods decreased by an average of 9%.As part of my time here, I was able to establish a culture of information self-sufficiency. The average user by learning a few basic troubleshooting techniques were able to resolve or provide more accurate information in many situations. By not increasing permissions to match, my team was able to maintain desktop integrity across many machines.

Installed, configured, and supported desktops for corporate headquartersTrained team members to support apple hardware and softwareResponsible for meeting Mac SLAs and uptime agreements